Benzel-Busch Motor Car - Service Center

I asked to have the A1 service message turned off on the dash board. Because I did not hit the 10K mileage yet. I am a snow bird and will have it performed in the spring. I was told that could not be don dash board. Because I did not hit the 10K mileage yet. I am a snow bird and will have it performed in the spring. I was told that could not be done. I asked to have the carpet glued or adjusted on the drivers floor. That was not done. It was just tucked back in and did not stay in place. The carpet needs to be glued back in place. The service man said the glue was dried out and it was the best they could do. I was not happy. I think they could have re-glued the carpet as an easy fix. More

I can always be assured to receive great service and that is what happened during this appointment. From the moment of dropping off my car to meeting with my service provider, Chris Iseman the process was sm is what happened during this appointment. From the moment of dropping off my car to meeting with my service provider, Chris Iseman the process was smooth, safe and efficient. More

As usual, Benzel’s Service Dept delivered first class service..Marco did an excellent job keeping me up to date on the timing of service completion. service..Marco did an excellent job keeping me up to date on the timing of service completion. More

The staff was extremely professional and did their job perfectly. My service advisor, Scott Bateman, was terrific. He advised me on what needed to be done and supplied a loner to me, so they could rep perfectly. My service advisor, Scott Bateman, was terrific. He advised me on what needed to be done and supplied a loner to me, so they could repair the faulty battery. Arthur, at the front reception desk was also very helpful. I really appreciated all the service. I have been a client of Benzel-Bush since 1997. More

The whole sales process was too long. We spent over 4 hours buying a car we knew within 15 minutes we were going to buy. hours buying a car we knew within 15 minutes we were going to buy. More

Initially the gentleman that answered the phone told me I'd have to wait a week for the service and for a loner. I would not drive my car with the noise it was making even though it's only 1 year old and v I'd have to wait a week for the service and for a loner. I would not drive my car with the noise it was making even though it's only 1 year old and very low mileage. I told him this would be my last Mercedes if I had to be a week without a car. Someone called me back they came that day and took my car and brought me a loaner. Through the years the service he has always been very good. It's just the first person I spoke to was trying to stall me. Ultimately they replaced the fuel pump and something else. Very satisfied with your service. More

It is always satisfying to know that whenever my car needs service, the job is well done and accurate. The staff is friendly, courteous and reliable. needs service, the job is well done and accurate. The staff is friendly, courteous and reliable. More

Prompt and efficient as always! Also, felt very comfortable with the measures taken for safety during the current pandemic. However, I do miss the coffee, water and other amenities but they will r comfortable with the measures taken for safety during the current pandemic. However, I do miss the coffee, water and other amenities but they will return one day! More

I love the convenience of someone coming to get my car, giving me a loaner and the returning my car. The only thing is that for spending as much as I did and them saying that my car was being washed and it giving me a loaner and the returning my car. The only thing is that for spending as much as I did and them saying that my car was being washed and it ended up not being washed (I know that sounds trivial) but I would expect the above and beyond service that I have always gotten from this dealership. But I’ll continue to use this dealership. More

Benzel Busch and their service department is as good as humanly possible. Picked up a puncture in my wife’s tire. Drove in. No appointment and I was taken care of within 45 minutes. humanly possible. Picked up a puncture in my wife’s tire. Drove in. No appointment and I was taken care of within 45 minutes. More