Benzel-Busch Motor Car - Service Center

Pleasant. Very pleasant environment, personnel and salesmenship.. Despite the current status on Covid-19 your dealership makes it easy to get the job done witho Very pleasant environment, personnel and salesmenship.. Despite the current status on Covid-19 your dealership makes it easy to get the job done without inconviences. More

Trunk failure to secure close My service experience is excellent however the problem still remains. My service manager Dave was excellent. I was treated with the utmost of respec My service experience is excellent however the problem still remains. My service manager Dave was excellent. I was treated with the utmost of respect (which was not my previous experiences at Prestige on Rte. 17 S Paramus) So treatment receives high marks. My car still has the issue of the trunk popping open upon closure. More

Schedule A service Everything was perfect from service reservation till collecting my car. However, this time, I was waiting for about 20+ minutes on the outside benc Everything was perfect from service reservation till collecting my car. However, this time, I was waiting for about 20+ minutes on the outside bench till I get my car.....normally it took about 5~10 minutes, but this time it took too long...... More

Disappointed I was pleased with my service rep, Frank A. .. but, very disappointed on how my car was returned. I was told it would be washed.. and also had asked I was pleased with my service rep, Frank A. .. but, very disappointed on how my car was returned. I was told it would be washed.. and also had asked for my car to be appraised. They held it an extra two days..and no appraisal. very disappointed with the follow up. More

Generally Services are excellent .But you are asking Generally Services are excellent . But you are asking another items to fix in addition I asked you. That's not necessary now based on my car condit Generally Services are excellent . But you are asking another items to fix in addition I asked you. That's not necessary now based on my car conditions More

Once they received the car (it was towed), my Rep Dave Tangen was amazing! He called right away and followed up with me, fixing what had been a stressful morning. I give Dave 10 Stars for being such a p Tangen was amazing! He called right away and followed up with me, fixing what had been a stressful morning. I give Dave 10 Stars for being such a pro! More

Quick and professional service From booking the appointment - figuring out the warranty situation - bringing the car - getting loaner car - picking up car after repairs everything w From booking the appointment - figuring out the warranty situation - bringing the car - getting loaner car - picking up car after repairs everything was pretty smooth. Satisfied with experience. More

As always the service advisor Chris H was kind and courteous. They did exactly what the service was scheduled for. This is my 4th mercedes and i highly recommend the service dept. courteous. They did exactly what the service was scheduled for. This is my 4th mercedes and i highly recommend the service dept. More

Very pleased w excellent treatment from the moment I drove in for a service. I would like to thank Chris and team for superior service. drove in for a service. I would like to thank Chris and team for superior service. More

I scheduled the pickup and dropoff service for maintenance, and was satisfied. The only thing I was not happy was that I was not given enough heads up time before the staff arrived. maintenance, and was satisfied. The only thing I was not happy was that I was not given enough heads up time before the staff arrived. More