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Benzel-Busch Motor Car - Service Center
Englewood, NJ
2,258 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,258 Reviews of Benzel-Busch Motor Car - Service Center
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March 30, 2018
Was handled very poorly They do not address the problem it was no communication very disappointed after doing business 30 years with this dealership . Never had a problem They do not address the problem it was no communication very disappointed after doing business 30 years with this dealership . Never had a problem before brought the car to a different dealership More
by Jody1960
Employees Worked With
Jonathan Fleischman
March 30, 2018
Battery Replacement 1. New Battery replacement half hour labor cost of $74.98 was reasonable, however, an additional one hour labor cost of $149.95 for cleaning was too 1. New Battery replacement half hour labor cost of $74.98 was reasonable, however, an additional one hour labor cost of $149.95 for cleaning was too much. 2. When I called Benzel that I have a $50 coupon for Battery Replacement from Paramus Mercedes, one of your associates agreed to honor, but Scott Bateman did not honor, lack of good customer relations. -Mukund Joshi More
by Mukund Joshi
Employees Worked With
Scott Bateman
March 28, 2018
Lease, buy or Service - always a pleasure... Fabulous dealership - bought or leased many vehicles here. Love Lino Cascardi, and all the service guys - Chris Iseman, Dave Tangen and Jonathan Flei Fabulous dealership - bought or leased many vehicles here. Love Lino Cascardi, and all the service guys - Chris Iseman, Dave Tangen and Jonathan Fleischman and all the support staff from dropping off to picking up and the car wash is wonderful! More
by very happy owner
Employees Worked With
March 28, 2018
Excellent Service Always have a great experience from calling to set up the appointment and then working with Chris Iseman! He is great! So happy that Mercedes offers Always have a great experience from calling to set up the appointment and then working with Chris Iseman! He is great! So happy that Mercedes offers a loaner car. More
by Court123
Employees Worked With
Chris Iseman
March 27, 2018
Andrew was excellent I came from New York City to have my first service on my Smart car, which I bought one year ago from Arnold Priddy. I arrived and was paired with Andr I came from New York City to have my first service on my Smart car, which I bought one year ago from Arnold Priddy. I arrived and was paired with Andrew from service. He was exceptional in every way from start to finish. I will go out of my way, which this dealership in New Jersey is for me(!), to get my car serviced there again with Andrew's help to usher me through the process. More
by Coco
Employees Worked With
Andrew
March 25, 2018
Excellent as always Service at Benzel is always excellent. Efficient, attentive and welcoming. All of the extras for breakfast and lunch with great cappuccino make the ex Service at Benzel is always excellent. Efficient, attentive and welcoming. All of the extras for breakfast and lunch with great cappuccino make the experience even better. Thank you to all! More
by EFeldman
Employees Worked With
Tim
March 25, 2018
Very easy. Everything is done in a pleasant way. Kind and perfetional service. Our service rep Chris Iseman is amazing! Chris and Joseph Simsek are why we continue to do repeat business with this dea Kind and perfetional service. Our service rep Chris Iseman is amazing! Chris and Joseph Simsek are why we continue to do repeat business with this dealership. More
by Love
March 24, 2018
pleased customer as always, the people in the service department are true professionals. the prompt attention is appreciated. the waiting area is very comfortable, as always, the people in the service department are true professionals. the prompt attention is appreciated. the waiting area is very comfortable, and they even offer snacks. More
by stevens
Employees Worked With
John Meyer
March 20, 2018
very good service the people who work there are very friendly and helpful, the waiting area was clean and the complimentary coffee, bagels were great! The only downside the people who work there are very friendly and helpful, the waiting area was clean and the complimentary coffee, bagels were great! The only downside would be the wait time, we expected a maximum of 1hr but we ended up waiting 1hr 30. other than that it was a great experience and we will definitely be back! More
by angellakim
Employees Worked With
Michael Ehrlich
March 20, 2018
GREAT SERVICE The attention to detail is amazing at Benzl Busch. They pamper there customers. Your cars always come out completely down and amazingly clean. Once yo The attention to detail is amazing at Benzl Busch. They pamper there customers. Your cars always come out completely down and amazingly clean. Once you drop off car they take care of everything. One less thing i have to worry about . Big Thanks to the Benzl Busch Team. More
by Biss1234
