Benzel-Busch Motor Car - Service Center

They are pretty nice. I gave them four star just because someone took my car to the wrong place. And I had to wait for two more hours. But when they found out, they did their best to have the job done as qu someone took my car to the wrong place. And I had to wait for two more hours. But when they found out, they did their best to have the job done as quick as possible. I do appreciate their help. More

Scott is one of the best workers Benz has always takes care of me once i get to the dealer always good service n good customer service care of me once i get to the dealer always good service n good customer service More

BBMB is a spectacular dealership...My Service Manager BBMB is a spectacular dealership... My Service Manager Scott Bateman is professional, knowledgeable and a credit to the BBMB service staff.. My 2017 BBMB is a spectacular dealership... My Service Manager Scott Bateman is professional, knowledgeable and a credit to the BBMB service staff.. My 2017 GLE is my 6th MB and my third from Lou Gallo at BBMB. More

Prompt, and very attentive to detail. Made the visit convenient and easy to work into a busy schedule. Communication was relayed very promptly. A good experience. convenient and easy to work into a busy schedule. Communication was relayed very promptly. A good experience. More

It’s outrageous asking a minimum of 25 word review. I know this dealership for over two decades and I am very satisfied. The sign turned green that means I reached the 25 word minimum! know this dealership for over two decades and I am very satisfied. The sign turned green that means I reached the 25 word minimum! More

The only reason I am giving this review 2 stars instead of 1 is because my service was eventually completed on my 2020 GLE 350. I scheduled my appointment far enough in advance due to the fact that I neede of 1 is because my service was eventually completed on my 2020 GLE 350. I scheduled my appointment far enough in advance due to the fact that I needed an SUV as a loaner vehicle due to personal circumstances. I was reassured that they would do their best to honor my request which was not accommodated. I was told that everyone took the SUV loaners prior to my 8:30am appointment. I was disappointed but understood the situation. The actual problem was that the service department is very careless. There were 2 reason I brought my car in for service. Low tire pressure on one of the tires and condensation build up in one of the headlights. The vehicle was dropped off on Friday morning and picked up on Monday afternoon. After driving 1 mile out, the low tire pressure indicator showed up on the same tire that was "replaced". When bringing the car back, it was brought to my attention by my service advisor that there was "excessive condensation" noted on the same headlight that I told them to take note of in the first place. So what exactly did they do with my car for weekend? I was finally able to pick up my "serviced" vehicle on Wednesday. No explanation as to what actually happened. No apology for the inconvenience. Just a very poor experience. More

Excellent sales and service departments. I've bought 3 cars from them and they do not disappoint me. Very courteous and professional experiences for me. cars from them and they do not disappoint me. Very courteous and professional experiences for me. More

Scott Bateman in the service department was great. My car got in and out in one day & service was done quickly. Car was ready & waiting for me when I got there. got in and out in one day & service was done quickly. Car was ready & waiting for me when I got there. More

No communication. No information regarding repairs etc given. Just got send the bill to pay without any explanations. On pick up, just handed copy of the bill, never spoke to anyone. given. Just got send the bill to pay without any explanations. On pick up, just handed copy of the bill, never spoke to anyone. More

Everyone at Benzel Busch is friendly and helpful. Chris always goes out of his way to keep me informed about what is going on with my service. It is a pleasure to work with him.. always goes out of his way to keep me informed about what is going on with my service. It is a pleasure to work with him.. More