Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Berger Chevrolet, Inc
Grand Rapids, MI
1,675 Reviews
Berger Chevrolet is a family-owned and -operated dealership that's proudly served Michigan drivers and the community since 1925. Visit our Chevy dealership in Grand Rapids, MI, for award-winning Chevrolet sales, service and financing you can trust!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,675 reviews
March 10, 2017
Fantastic! I went to Berger Chevrolet after searching online for a good place to look for a car. I was not disappointed. I had an awful car. It had a broken win I went to Berger Chevrolet after searching online for a good place to look for a car. I was not disappointed. I had an awful car. It had a broken windshield, a dent in the side door and about a million other problems. I also still owed 6000$ for it. I really needed a new car that would be safe for my family to drive. I already had a car in mind after doing some extensive research on Crossovers. I Knew i wanted a Buick Encore. I went in and spoke to Duane and i was honest about everything i could think of about my car. I gave him all my information and he tried to see what they could do in my situation. He came back with a smile on his face and asked me what color i wanted out of the 3 they had. Then he said, that Berger has a special going on select cars and that the car i wanted had this special. The completely paid off my old car without adding to the new car's loan. I have gone to countless dealers to see what they could do and Berger is the only one that was willing to pay it off completely. I would recommend going to Berger and speaking to Duane to anyone. He made it super easy and he does a wonderful job. I could not have been more grateful for their kindness. More
by Emily Potratz
Employees Worked With
March 07, 2017
Will and Gretchen Rogers We came back for another Equinox. Eugenio was a delight to work with. He found the perfect match within minutes of arriving to the dealership We came back for another Equinox. Eugenio was a delight to work with. He found the perfect match within minutes of arriving to the dealership More
by Willngretchen
Employees Worked With
March 04, 2017
Easy car buying experience There was no pressure to make a purchase. My salesperson listened to what I was looking for and my price point. The atmosphere was very friendly. There was no pressure to make a purchase. My salesperson listened to what I was looking for and my price point. The atmosphere was very friendly. More
by Newcar17
Employees Worked With
Darrell Pike
February 21, 2017
Not happy with my experience. I haven't had my vehicle for 30 days and they can't decide if they are going to fix 2400 repair. They have had my vehicle since F with my experience. I haven't had my vehicle for 30 days and they can't decide if they are going to fix 2400 repair. They have had my vehicle since Friday 2-17-17. They still have it as of 2-21-17 Trying to make a decision. If it takes them that long to make a decision I hate to see if anything else happens. This is a 18,000 vehicle not 5,000. I wish I could return it with no penalties. I would return it. Just an update. After posting this Corey Shelton from berger called me not to happy. He was more concerned about me posting this then reassuring me everyrhing will be ok. YES they fixed it for free. Since this was he concern that people would see my post and think they didn't fix it for free. They sent my vehicle somewhere else to get fixed. Because they didnt want to pay the 2400 estimate berger service gave them. When I picked it up on Friday (one week later). My check engine light was one. The sound was worse. A sound that was not there before I brought it in. I did pick it up on Monday and the check engine light is off but the sound is still there. I have asked for paper and what was fixed on my vehicle and Corey Shelton advised me that he don't have it for me its done internally. I asked what did they fix he said what was wrong with it . never giving me a straight answer. I have contacted Bob twice Corey boss and he sti'll has contacted me. I am very un happy. Now I have to come out of my pocket to pay for an estimate to see what is still wrong with my vehicle that they were supposed to fix. More
by Sherri Brewer
Employees Worked With
Corey Shelton, James Thurkettle
February 11, 2017
We leased a car. Pat Ball explained everything in great deta Pat Ball was very helpful to us. Thanks Pat! He went above and beyond. He explained the car and all of it features for us. He made us feel like we kn Pat Ball was very helpful to us. Thanks Pat! He went above and beyond. He explained the car and all of it features for us. He made us feel like we knew him forever. More
by chevrolet2929
Employees Worked With
Patrick Ball
February 03, 2017
He could sell me anything !! I was very stressed trying to figure out what I wanted in buying a car. James T made me feel at ease and I got a great Malibu. I was very stressed trying to figure out what I wanted in buying a car. James T made me feel at ease and I got a great Malibu. More
by lorenda.mis
Employees Worked With
James Thurkettle
February 01, 2017
Eugene Eugene is fun and easy to deal with he listens to what you want and need from a vehicle. I would recommend anybody going to Burger to talk to Eugene Eugene is fun and easy to deal with he listens to what you want and need from a vehicle. I would recommend anybody going to Burger to talk to Eugene More
by Steve
Employees Worked With
January 30, 2017
James Rocks! We went to Berger on Saturday morning to look at trucks and were pleasantly surprised by our experience. Thanks to James, our time there went very fas We went to Berger on Saturday morning to look at trucks and were pleasantly surprised by our experience. Thanks to James, our time there went very fast! The process was easy and James didn't seem like the typical sales guy, he seemed more like a friend! (Which was Awesome!) We will definitely tell our friends about our experience there and refer James! More
by amandac3127
Employees Worked With
James Thurkettle
January 26, 2017
Awesome customer service After have a horrible experience at another dealership we went to a Berger and had an awesome experience. Duane was more than helpful and we really en After have a horrible experience at another dealership we went to a Berger and had an awesome experience. Duane was more than helpful and we really enjoyed working with him. I would go back to him for any future purchases we may have! Awesome company. More
by Brittanyh1021
Employees Worked With
January 24, 2017
Great I had a really great experience at Berger! Thanks to Hugh! It was pretty quick, we knew what I wanted, he explained everything in detail, and he made I had a really great experience at Berger! Thanks to Hugh! It was pretty quick, we knew what I wanted, he explained everything in detail, and he made sure I was comfortable. More
by hannahbagley123
