Berger Chevrolet, Inc - Service Center
Grand Rapids, MI

671 Reviews of Berger Chevrolet, Inc - Service Center
Need filters It cost more than they said cost 10.00 sale The service was ok but it could be a like faster but was good service It cost more than they said cost 10.00 sale The service was ok but it could be a like faster but was good service More
After 18 years of taking my cars here its time to leave POOR SERVICE. Purchased multiple cars through GM over the last 30 years. Always Brand New..Been taking my car to Berger ever since 2001. 7+ new cars POOR SERVICE. Purchased multiple cars through GM over the last 30 years. Always Brand New..Been taking my car to Berger ever since 2001. 7+ new cars since that time...Use to have pretty good service. Took my most recent Tahoe there 2016 Nov 2017. $1200 repair on the air conditioner. 2016 are you kidding me..The air goes out on a car less than 2 years old..The sad part it should have been covered as a recall but apparently it was a secret recall. Then to make matters worse the air went out again less than 9 months later...Guess what another $1100...think maybe they didn't inspect it correctly the first time? Oh and Mr Noffsinger your GPS is out as well and that's another $600. A 2016 lemon and a dealership that no matter how long you go there does nothing for you. I asked for all my service records to be emailed to me as I have no plans to step foot in this dealership again and yes I will be writing letters to GM. Jeremy Anderson said I should have them by email the following day. Its the following day at 4pm and still no records. More
Oil Change Service When I arrived, I was able to get right in! The service tech was very cordial & liked my car. Bragging up my car always gives them brownie points. When I arrived, I was able to get right in! The service tech was very cordial & liked my car. Bragging up my car always gives them brownie points. I love my 2011 Camero too! Thanks for the great service Berger. I'll be back! More
take arae of all my issues. Jeremy and Steve took care if the issues I was having with my wheel covers and caps in and out less then a hour this time..... Jeremy and Steve took care if the issues I was having with my wheel covers and caps in and out less then a hour this time..... More
Brake replacement The procedure lasted an extra hour, without being informed of the delay. When I finally wad able to get my truck, the price was almost 70.00 more t The procedure lasted an extra hour, without being informed of the delay. When I finally wad able to get my truck, the price was almost 70.00 more than the estimate. This was probably the worst experience I have ever had at the dealership. More
Wish it was less expensive for the oil change. $50 is high Staff were very helpful kind and informative! I think $50 is high for an oil change though. I did appreciate the knowledge ithebstaff have though. Staff were very helpful kind and informative! I think $50 is high for an oil change though. I did appreciate the knowledge ithebstaff have though. Kudos to the staff and their customer service while I was there. More
Wonderful I brought ny wifes 2017 Chevy Traverse in because of being dead and locks going up and down took care of the problem within one day and set me up wit I brought ny wifes 2017 Chevy Traverse in because of being dead and locks going up and down took care of the problem within one day and set me up with a car rental so I wouldn't be without a car couldn't ask for a better job More
Great service Service was very professional. Was able to fix my car quickly and without setting up an appointment. Dustin was very friendly. A plus in my book! Service was very professional. Was able to fix my car quickly and without setting up an appointment. Dustin was very friendly. A plus in my book! More
Standard oil & tire rotation. Johnathan my service rep was very helpful, followed up on our service policy and had the vehicle ready for delivery in a reasonably quick time. Johnathan my service rep was very helpful, followed up on our service policy and had the vehicle ready for delivery in a reasonably quick time. More
Great service Mark Bivins is a great asset to Berger. Excellent communication and straight forward advice. Got my vehicle in for pretty extensive work and got it Mark Bivins is a great asset to Berger. Excellent communication and straight forward advice. Got my vehicle in for pretty extensive work and got it back to me quickly. More