Berger Chevrolet, Inc - Service Center
Grand Rapids, MI

671 Reviews of Berger Chevrolet, Inc - Service Center
Personal and specific Always have a good experience here at Berger. Friendliness and knowledgeable about all vehicles makes an enormous difference. Oil changes are a littl Always have a good experience here at Berger. Friendliness and knowledgeable about all vehicles makes an enormous difference. Oil changes are a little pricey, but a thorough check of all critical points of a vehicle is appreciated. More
Great visit with service center Much better experience as compared to the first time I came to this business center, Mark Bivins was awesome from start to finish. He knew exactly wha Much better experience as compared to the first time I came to this business center, Mark Bivins was awesome from start to finish. He knew exactly what type of service I needed based on the information that I gave him, and made me aware of service that was overdo on my car. The kicker for me was...he got me some extra discounts that I would not have gotten on my own. I didn't feel like I was being taken for a ride, or having my pocket book milked. My car needed a good bit of service work, but I felt good about everything that Mark recommend. I would recommend Berger...and Mark in particular, for any service needed on your car. More
Great Very professional and called right away to let me know my vehicle was ready. Explained the whole process as he was going through it. Felt very comfor Very professional and called right away to let me know my vehicle was ready. Explained the whole process as he was going through it. Felt very comfortable. More
Sunroof repair Dustin helped us with everything we needed to get done and gave us a complimentary car to help us with our troubles and he also made sure everything w Dustin helped us with everything we needed to get done and gave us a complimentary car to help us with our troubles and he also made sure everything was done before he told us to come back. More
Very satisfied We were very satisfied with the work that was done on our vehicle. The guys that worked on our car were excellent.. Patty the girl that also helped w We were very satisfied with the work that was done on our vehicle. The guys that worked on our car were excellent.. Patty the girl that also helped was also excellent. Thank you everyone, we are very satisfied. More
Half Good Half Not! My rating is because I bring my car for regular maintenance and now I've been informed that there were maintenances due on my car that were not relaye My rating is because I bring my car for regular maintenance and now I've been informed that there were maintenances due on my car that were not relayed to me thru my service person(s) when I had money to burn. There were also times where I had to tell my service person to double check if I had warranty coverage and I almost paid for covered services. The first thing a service person should do is help the customer save money and earn their trust that their dealer/service team is not there to rip them off. Now that I am broke, there are over $850 worth of maintenance that I don't and won't have the money to complete. I also asked for bumper to bumper coverage thru my lease term and am finding out was not honored. I am on disability and dont have the money for unexpected services. I used to sing praises about Berger. When I leased my current car I convinced 3 other family members to purchase Chevy vehicles. Now my trust has been trampled and I'm not sure of my loyalty to Berger. Berger can do better than that! More
Great They were friendly and helpful, got me in and out quickly and made sure all of my scheduled maintenance was up to date. Dustin explained everything th They were friendly and helpful, got me in and out quickly and made sure all of my scheduled maintenance was up to date. Dustin explained everything they were doing and even helped find a coupon for me. I had a great experience! More
Very good Had no service appointment but Dustin help me out up front friendly I had a very good service time i will use Berger Chevy for all of my service and w Had no service appointment but Dustin help me out up front friendly I had a very good service time i will use Berger Chevy for all of my service and when I buy or lease a car More
Inspección de la trica Siempre Eugenio está a la orden para poder ayudarnos y Al excelente servició al cliente estamos muy contentos y siempre es nuestra primera opción para Siempre Eugenio está a la orden para poder ayudarnos y Al excelente servició al cliente estamos muy contentos y siempre es nuestra primera opción para comprar carros con ustedes More
Mostly Satisfied Customer Although I have no real complaints about my service experience, I would like to mention the technician left the disposable steering wheel cover on the Although I have no real complaints about my service experience, I would like to mention the technician left the disposable steering wheel cover on the floor of my vehicle instead of disposing of it. More