Bergey's VW of Wilkes-Barre

Communication gap at service counter Vw service desk is impossible to get anyone to answer the phone and return phone call . It's a disappointment. I am going to have your body shop repa Vw service desk is impossible to get anyone to answer the phone and return phone call . It's a disappointment. I am going to have your body shop repair some collision damage since the adjuster was there . At this time, I'm not sure I will come back to get service done since communication is impossible. I actually had to drive from my house 30 minutes away to speak with an advisor in person since they wont answer phone calls. Kelly vw is a little farther away, but my experience maybe better More

Easy and non-intimidating I purchased my first car out of college and I was nervous about it, knowing dealerships sometimes have the reputation of shmoozing and talking over yo I purchased my first car out of college and I was nervous about it, knowing dealerships sometimes have the reputation of shmoozing and talking over your head and intimidating you. However, my experience was nothing like this thanks to an excellent salesman named Gary Ottaviani. He was down to earth and didn’t talk to down to me or try to be pushy and sell stuff at me I had no interest in. He was truly interested in my needs and listened to what I wanted and got me a great deal. I had a wonderful experience with him and would recommend him to anyone looking. The only reason I’m giving four stars is because of an interaction with an inevitably pushy and shmoozy finance guy at the end continuously telling me he “wasn’t a pushy guy” while talking at me being pushy. But Gary helped me through all of it and was great, I cannot rave more about him! And I love my car! More

Awesome Renzo and Matt made this the most easy purchase of my life. Great follow up afterwards also. Will definitely recommend to all my friends and family. Renzo and Matt made this the most easy purchase of my life. Great follow up afterwards also. Will definitely recommend to all my friends and family. Very happy with my vehicle. More

Excellent The staff at WVM Audi are wonderful to work with. Friendly, helpful and thorough. Great service. By far the best Audi/Porsche/VW dealership I've ever The staff at WVM Audi are wonderful to work with. Friendly, helpful and thorough. Great service. By far the best Audi/Porsche/VW dealership I've ever had the pleasure of working with, and the only one I would trust servicing my car. More

service summary When I bring my car to be serviced there has always been prompt attentive service. Staff is courteous and helpful. I receive a full, clear explanati When I bring my car to be serviced there has always been prompt attentive service. Staff is courteous and helpful. I receive a full, clear explanation of what has been done to my car.The only area where there could be some improvement would be in scheduling an appointment over the phone. It took two days to schedule my appointment. More

I feel confident in their suggestions. I had some fluid on my drive box. The service department didn't push me to have it repaired immediately. They said it was safe to drive and that I wo I had some fluid on my drive box. The service department didn't push me to have it repaired immediately. They said it was safe to drive and that I would know when it's time to replace the part because there would be a puddle. Gary also helped me research a warranty coverage issue. Very happy with their service department. More

always giving the extra 10% been using kia WVM since 1999. own 3 kia sephia spectra and sportage. my next car will be a kia. i like them and my wife loves kia also been using kia WVM since 1999. own 3 kia sephia spectra and sportage. my next car will be a kia. i like them and my wife loves kia also More

Service, service service Great place and Brian is always helpful and he listens!! Nice to have someone who does just that so you don't need to visit again Great place and Brian is always helpful and he listens!! Nice to have someone who does just that so you don't need to visit again More

AMAZING Great people and great service. Will be going back whenever I need help with my vehicle. I will make sure to tell all my friends Great people and great service. Will be going back whenever I need help with my vehicle. I will make sure to tell all my friends More

Maintenance department If your buying a car from this dealership do not bank on anything good from the maintenance department.we bought a used car from them 20K. Shortly aft If your buying a car from this dealership do not bank on anything good from the maintenance department.we bought a used car from them 20K. Shortly after it developt mechanical problems the went to great lengths to BS and delay any real repair and the. OMG your warranty is expired. How about that!! I bought the parts and fixed the car the correct way myself what a joke those folks are!! At this point I would not recommend that maintenance department to work on a push mower!! More