Bergey's VW of Wilkes-Barre

It was very clean, they were quick to respond and get me in for a test drive. My sales man was amazing!! The greatest I have ever worked with, very patient and knowledgeable and NOT pushy at all! They ha in for a test drive. My sales man was amazing!! The greatest I have ever worked with, very patient and knowledgeable and NOT pushy at all! They had a good selection of cars for really great prices. More

People were in the waiting room without masks and I had to wander the showroom. This is not ok. Luzerne county was a red zone at the time. to wander the showroom. This is not ok. Luzerne county was a red zone at the time. More

They were very helpful and very professional.They didn't have the car in stock that I wanted,so they went out and found me one, a 2020 Tiguan s 4motion. have the car in stock that I wanted,so they went out and found me one, a 2020 Tiguan s 4motion. More

Service not needed 2013 KIA Sorento in for code 0713 which is transmission fluid temperature sensor. They diagnosed it and found the cable to it was bad and ordered. Whe 2013 KIA Sorento in for code 0713 which is transmission fluid temperature sensor. They diagnosed it and found the cable to it was bad and ordered. When it arrived they called and said the transmission fluid should be changed because KIA recommends it be changed at 50,000 and I had almost 71,000 on mine. I said you had to drain transmission to replace part service writer said that is true but we would put old fluid back in. He said it really is a good idea to change it. I told him go ahead and put new fluid in instead of old which he had said KIA recommends. When I picked up vehicle I was charged $70.00 for the fluid which I had agreed to but then charge $160.00 for transmission service which was never agreed to. They were only to replace the old fluid that they had removed with new fluid. Spoke with KIA and there is nothing about replacing fluid at 50,000 miles. Today service manager called and said I had agreed to transmission service over phone when service writer called which is untrue. He called me on my cell phone when I was in vehicle which went over car's hand free and other persons in vehicle heard entire conversation. Also service manager when he called today said Wyoming Valley motors recommends it being serviced at 50,000 because of the salt in this area. The transmission is a sealed unit which is what I told him. He said yes but you agreed to the service. I had state inspection and oil change done also. Windshield was left all hand prints in area of sticker also nothing was reset after they reconnected battery do to replacing cable in transmission. More

I like the fact that Randy was very patient in very and I like the fact that Randy was very patient in very and very knowledgeable. he make sure I had the information to make hey about the vehicle to make I like the fact that Randy was very patient in very and very knowledgeable. he make sure I had the information to make hey about the vehicle to make a sound decision. I believe the gentleman's name was Angelo in your finance department that that deserves a special thanks who, went above and beyond the Call of Duty to ensure that I was able to secure financing. Thank you Audi for a pleasurable buying experience. More

Leased a KIA Soul. Excellent experience. Walked in to WVM Kia after seeing the manager's special online. Met with Joe Barretta. Very friendly. and best of all NO PRESSURE!!!!! I was able Walked in to WVM Kia after seeing the manager's special online. Met with Joe Barretta. Very friendly. and best of all NO PRESSURE!!!!! I was able to test drive the Soul I saw online and was out the door with my new car in record time!!! Joe was a real pleasure to work with and I would recommend him to anyone looking for a KIA!!!!! Angelo completed the lease agreement very quickly as well!!! Overall a VERY good experience car buying!!!! Looking forward to coming back at the end of my lease and working with these guys again! More

They do great work and always have your safety in mind. Car was cleaned and sanitized after service. Always a great experience. Bought several vehicles over the years always a good experience. Car was cleaned and sanitized after service. Always a great experience. Bought several vehicles over the years always a good experience. More

Professional and friendly sales staff. No pressure, just great service. Found the exact model/color I was looking for very promptly. Definitely recommend this dealership. great service. Found the exact model/color I was looking for very promptly. Definitely recommend this dealership. More

No reason an oil change and a tire rotation should take 2 1/2 hours to complete. Came at 12:30 and left at 3:00pm Better scheduling is needed. 1/2 hours to complete. Came at 12:30 and left at 3:00pm Better scheduling is needed. More

KIA Serento You had the car I wanted at a reasonable price. I said in 10 words what I wanted to say . Forget the 25 words. Thank You. You had the car I wanted at a reasonable price. I said in 10 words what I wanted to say . Forget the 25 words. Thank You. More