Bergey's VW of Wilkes-Barre - Service Center

Always Quality Service (including Shuttle) Having service done was easy. I took the shuttle to and from work. Both drivers were friendly and the shuttle was on time. Despite getting the call Having service done was easy. I took the shuttle to and from work. Both drivers were friendly and the shuttle was on time. Despite getting the call that additional service milestones were due, the service was seamless. The service team was easy to work with. More

Smooth and simple Making the appointment is easy. Customer service is great, and the atmosphere is enjoyable. I would recommend service here on your VW. Conveniently lo Making the appointment is easy. Customer service is great, and the atmosphere is enjoyable. I would recommend service here on your VW. Conveniently located on route 11. More

Quick and easy Easily scheduled a inspection and recall fixes. Shop was quick and flexible around my schedule. Work here is always top notch. My car came back clean Easily scheduled a inspection and recall fixes. Shop was quick and flexible around my schedule. Work here is always top notch. My car came back clean as well making the service experience even more welcoming. More

Great service by your mechanic Rich Bitto provided outstanding service. He went up and beyond any of my expectations. Not only did he provide the service scheduled but also checked Rich Bitto provided outstanding service. He went up and beyond any of my expectations. Not only did he provide the service scheduled but also checked the car battery. Thankfully he did, because the battery failed the test and needed to be replaced. This averted what could have been a disaster in the cold of winter. I More

Volkswagen service I had dropped my car off the night before for a 8:00 am appointment. I had a 10,000 mile service appointment plus three recalls. My husband dropped me I had dropped my car off the night before for a 8:00 am appointment. I had a 10,000 mile service appointment plus three recalls. My husband dropped me off around 2:30 thinking that my car would be done soon, but I didn’t leave the service department until 4:30. They did keep coming over and updating me on the process and they did wash my car when they were done. I was satisfied with the work that was done and felt that they cared about my satisfaction. More

Great customer service team There are few dealerships who take pride in their work anymore. This is one of them. The representatives are knowledgeable about their products and fr There are few dealerships who take pride in their work anymore. This is one of them. The representatives are knowledgeable about their products and friendly. More

Nice place, nice people. Excellant fast service..my cx5 was washed and vacuumed too! Nice waiting area, tv, coffee, water, cookies, newspaper available. Coupons are available Excellant fast service..my cx5 was washed and vacuumed too! Nice waiting area, tv, coffee, water, cookies, newspaper available. Coupons are available online. Explanation of what was performed was also explained in detail..great! More

Fast service The service I received was great. My advisor was courteous very friendly and helpful along the way! Thanks again for amazing experience and friendly e The service I received was great. My advisor was courteous very friendly and helpful along the way! Thanks again for amazing experience and friendly employees! More

Oil change The service department was extremely courteous and efficient at WVM. They were kind and had my car’s oil change, tire rotation, and software recall d The service department was extremely courteous and efficient at WVM. They were kind and had my car’s oil change, tire rotation, and software recall done in a very timely manner. I always have good experiences at WVM and would highly recommend them. More

Very accommodating When I arrived for my 9:00 appointment, which I had made in person the week prior, there was no record of it. They took my car in, did the work in a t When I arrived for my 9:00 appointment, which I had made in person the week prior, there was no record of it. They took my car in, did the work in a timely manner. They even washed and vacuumed the car. More