Berglund Luxury Roanoke

Problem not resolved Two weeks ago I had to have car towed to garage due to stopping while driving on two lane road which was dangerous. Car wouldn’t start every time whi Two weeks ago I had to have car towed to garage due to stopping while driving on two lane road which was dangerous. Car wouldn’t start every time which was the reason taking it to your service center. Car kept two weeks and when I picked it up last Friday was told problem was solved and was charged $1400 for other work done. Brought car home and tried to start it and wouldn’t start again. Had to be towed back to garage. I have been told today they don’t know what the problem is. There are two issues. Won’t start every time and loss of power while driving More

Great Service Jeremy was great in explaining what service would be performed that day, and what service I would need to get in the near future. He explained both s Jeremy was great in explaining what service would be performed that day, and what service I would need to get in the near future. He explained both service and approximate cost. Very pleasant individual. More

Awesome as always! Our service experiences have always been incredible. That is why we have purchased two vehicles from this dealership. There are many car dealerships Our service experiences have always been incredible. That is why we have purchased two vehicles from this dealership. There are many car dealerships with cars we like, but the service department (Tim Riddle specifically) is why we purchase from this dealership. More

Great Service Department at Roanoke Land Rover! Great Service Department at Roanoke Land Rover thanks to Jeremy's organization and thoroughness. A wonderful loaner car was ready as promised. Met Do Great Service Department at Roanoke Land Rover thanks to Jeremy's organization and thoroughness. A wonderful loaner car was ready as promised. Met Doug, head of detail team and he was great too. More

Great experience as always The staff is awesome..Tammy was very friendly, knowledgeable and a pleasure to work with. I have never been disappointed with any service visit for an The staff is awesome..Tammy was very friendly, knowledgeable and a pleasure to work with. I have never been disappointed with any service visit for any of the Mercedes ‘ that I have had. More

Tire service Tim, Cecil, and the entire Berglund service team always make the experience very easy and efficient. I had an unexpected need for service and they w Tim, Cecil, and the entire Berglund service team always make the experience very easy and efficient. I had an unexpected need for service and they worked me in with no problem. They made the repairs before early afternoon and shuttled me to/from work which is so helpful. Thanks!! More

Always excellent Kyle is always helpful and makes sure my vehicles are taken care of. He also explains everything in detail and let's me know what will need to be take Kyle is always helpful and makes sure my vehicles are taken care of. He also explains everything in detail and let's me know what will need to be taken care before the next visit. More

Outstanding customer service! Tom Sloan, Is a great asset to have as part of your team. I have dealt with TOM on a number of occasions and he always delivered. My most recent visi Tom Sloan, Is a great asset to have as part of your team. I have dealt with TOM on a number of occasions and he always delivered. My most recent visit, Tom was kind enough to work me in even though I did not have an appointment, and he treated me with the kindness and respect that he always does, He was also able to take care of another issue I was having with my vehicle in same friendly and professional manner that he always does. More

Wonderful Service Developed a problem with my Mercedes. Called the dealership and Kyle said bring it by. He was waiting for me when I arrived. Offered a loaner and to Developed a problem with my Mercedes. Called the dealership and Kyle said bring it by. He was waiting for me when I arrived. Offered a loaner and took the car. Called later in the day, car was fixed, washed and ready to go. Great service. More

Excellent, friendly service Brennon was very helpful. This is my first Infiniti and his knowledge of the vehicle and willingness to educate me on the car was most helpful. He got Brennon was very helpful. This is my first Infiniti and his knowledge of the vehicle and willingness to educate me on the car was most helpful. He got me in promptly for the service and it was finished in the time that he told me it would be done. Worth going to the dealership just to deal with him. More