Berglund Luxury Roanoke

Excellent Service Brennan is always so helpful, and I really appreciate having someone come pick up my car and having access to the loaner vehicle while my car is being Brennan is always so helpful, and I really appreciate having someone come pick up my car and having access to the loaner vehicle while my car is being worked on. More

Helpful, positive experience Tim helped explain what needed to be done and was very accommodating to my busy schedule. I also appreciated how clean my car looked after service t Tim helped explain what needed to be done and was very accommodating to my busy schedule. I also appreciated how clean my car looked after service thank you More

Great conscientious service I was told by another dealer that I needed a complete Ni-ox and oxygen sensor on my GLK 250 diesel. It would cost about $5000.00 for the entire senso I was told by another dealer that I needed a complete Ni-ox and oxygen sensor on my GLK 250 diesel. It would cost about $5000.00 for the entire sensor grid. The technicians at Berglund suggested just one sensor needed replacement, reducing the cost considerably. Great conscientious service. More

new car purchase Very attentive salesperson who spent a great deal of time answering my questions well past closing on Friday. Very friendly, knowledgeable, honest, et Very attentive salesperson who spent a great deal of time answering my questions well past closing on Friday. Very friendly, knowledgeable, honest, ethical, and kind. More

Very positive experience I had a concern that I wanted a service tech to drive with me to check out. Logan was very helpful and found a few things he was going to check after I had a concern that I wanted a service tech to drive with me to check out. Logan was very helpful and found a few things he was going to check after our test ride. Tammy and Kyle were very helpful explaining what was done and the cost involved. They arrange for a ride as I had recently undergone surgery and needed to be at home as the car needed to stay overnight. I felt good about everyone I worked with. More

Positive Experience Every Time. I take my vehicle to Berglund for regular maintenance and it has always been a positive experience. The staff are very friendly and the pricing is fai I take my vehicle to Berglund for regular maintenance and it has always been a positive experience. The staff are very friendly and the pricing is fair. More

Great!!!! I have bought here before and actually sent people there. I always feel I got a good deal, no pressure,easy to talk to. Just all around very helpful s I have bought here before and actually sent people there. I always feel I got a good deal, no pressure,easy to talk to. Just all around very helpful sales staff. Sonia called me , worked with me on making my dream car come true. I love my Jaguar. And Ryan drove me home to get my trade in....Now that is Service!!! Also the new GM was extremely nice. More

Overall experience is very satisfying Sonia and Mark were very helpful Sonia be in the manager Mark being the salesperson very friendly very informative very helpful I recommend giving the Sonia and Mark were very helpful Sonia be in the manager Mark being the salesperson very friendly very informative very helpful I recommend giving them a try More

Great service. The service was quick and efficient. I was able to get some work done in the waiting area using their wifi. The car looked great after a much needed The service was quick and efficient. I was able to get some work done in the waiting area using their wifi. The car looked great after a much needed wash too! More

No other place nearby After watching the service manager wait very graciously on the customer before me, I introduced myself and tried to engage in small talk, but was told After watching the service manager wait very graciously on the customer before me, I introduced myself and tried to engage in small talk, but was told” give me the keys”. Ok. A half hour later, Tim tells me the warrenty has been done already, waiting for a particular mechanic to get back from lunch to do the state inspection. This was 2:00 . To make a long story short, I left there after 4:00. Didn’t charge for state inspection. At this dealership. it seems, how well Tim likes one is determines the level of service More