Berglund Luxury Roanoke

The Whole Package Berglund Luxury of Roanoke always exceeds my expectations when it comes to sales and service. They have done an amazing job at removing the stigma as Berglund Luxury of Roanoke always exceeds my expectations when it comes to sales and service. They have done an amazing job at removing the stigma associated with having service performed at the dealership. I'm always given an estimate that is accurate and includes optional services that might not be necessary but should be considered. Whenever I have a question it is always explained completely without any feeling of doubt. Nothing beats how incredible the car feels after receiving it back from them. It always leaves cleaner than when I take it in. I am very comfortable here and everyone I've worked with has ensured that I am each and ever time I visit. I'll be with this group as long as I can, without a doubt. More

Great Service and Buying Experience Great service and buying experience. Everone treated me like I was family. My buying experience was made so easy. They were prompt to answer all my qu Great service and buying experience. Everone treated me like I was family. My buying experience was made so easy. They were prompt to answer all my questions about my new purchase. No one was real pushy, they let me make my own decisions. I would definitely recommend this dealership to anyone. I worked with Tina and Willie and would recommend them to anyone. Found the vehicle I was interested in online and made contact through email. For me this was a great way to communicate and they were prompt to respond. You get a great vibe from everyone at this dealership. No one walks by without speaking and making you feel at home. More

Amazing customer service Brennon is an awesome customer rep! Very knowledgeable and helpful! He informed me about some specs on my vehicle that I didn’t know about. His knowle Brennon is an awesome customer rep! Very knowledgeable and helpful! He informed me about some specs on my vehicle that I didn’t know about. His knowledge and overall upbeat personality made my experience an unforgettable one. More

Purpose was to install updated navigation system maps I received an e-mail from Mercedes that I could get $50 off a navigation system map upgrade if I bought it by the end of the month and that my Mercede I received an e-mail from Mercedes that I could get $50 off a navigation system map upgrade if I bought it by the end of the month and that my Mercedes dealer would install it, so I made an appointment to do so. Turns out not so - dealers do not stock the upgrade cd for older models (mine is a 2011) and my only option was to order it online and install it myself. An hour plus wait to find out the information from Mercedes was not correct and my dealer could do nothing. Dealer was very helpful in helping me order the map upgrade. Very disappointed in Mercedes for sending incorrect information More

S63 service Inspection found brakes failing, filter failing while doing routine service. This is a very expensive car to service but can’t ignore service needs. Inspection found brakes failing, filter failing while doing routine service. This is a very expensive car to service but can’t ignore service needs. Tammy prepped a loaner and had the car ready as promised, and picked up at my convenience. More

Quick inspection and pleasant experience. The service I received was above what I expected to get for a yearly inspection. My car was returned to me washed and in a timely manner. I waited o The service I received was above what I expected to get for a yearly inspection. My car was returned to me washed and in a timely manner. I waited on the service to be completed and the waiting/lounge room was very comfortable. Employees friendly and respectful. Definitely will have my Mercedes-Benz SUV serviced here when needed. Nice to see our salesman, Bill McGlamery, again and to exchange pleasantries with him. More

XC70 Service I took my car in for what I thought was an axle problem which turned into an engine seal leaking oil. We replaced the serpentine belt and replaced a I took my car in for what I thought was an axle problem which turned into an engine seal leaking oil. We replaced the serpentine belt and replaced a broken piece of trim while there. The work done was excellent. I took the car in without an appointment and left it 2 weeks (I was on a trip part of that time.) Tim was very accommodating with the logistics! It was really nice to pick up a clean car! The only difficulty was getting through the phone system part of the time. At least one left voice mail was not received. More

Absolutely wonderful! When I arrived my Range Rover was immediately taken for the service. I was given a loaner car right away, as well. Then my Range Rover was finished When I arrived my Range Rover was immediately taken for the service. I was given a loaner car right away, as well. Then my Range Rover was finished even earlier than promised. It was sparkling clean! Thank you so much! More

Very Fast friendly and knowledgeable Ron made sure that I knew where Tim was and who he was when I met Tim he scheduled me right away and set the expectation of how long it would take mak Ron made sure that I knew where Tim was and who he was when I met Tim he scheduled me right away and set the expectation of how long it would take make sure that I had a Loaner car. Alex and the other manager was very nice and made sure that I was taking care of in I was aware of all Features and programs that the dealership has to offer for me. Also even offered a hot dog. I was engaged the whole time with the friendly staff and coffee and did not even realize that my car was ready to go. The service was excellent More

Fabulous Service Although I purchased my car and the service warranty package at Berglund in Roanoke, VA, I live in Northern Virginia and when it was time for an oil c Although I purchased my car and the service warranty package at Berglund in Roanoke, VA, I live in Northern Virginia and when it was time for an oil change I contacted a dealership in Northern Virginia. I was met with pushback about scheduling a time because it was covered under my warranty. I called Berglund and they were able to fit me in on the weekend. Everyone at Berglund from the folks who answered the telephone to the ones working on my car were friendly, kind and welcoming. They did a great job servicing the car. I cannot say that about the dealership in Northern Virginia. Although Roanoke is 232 miles from my house, I will continue to have my car serviced there. More