Berglund Luxury Roanoke

Dedicated to customer service I have had several trips to the Volvo service center for my check engine light. The technicians troubleshoot all the possible issues. They even reach I have had several trips to the Volvo service center for my check engine light. The technicians troubleshoot all the possible issues. They even reached out to one of their technical experts to assist in the diagnosis and repair of the car. Although I was without my car for several days, it's a relief to know that the issue has been resolved and they took the time to ensure they addressed all issues before signing off on the job. More

B Service Communication with me was less than expected from MB. Did not explain that delays getting my car back in a timely manner. Took 5 days to get a B servi Communication with me was less than expected from MB. Did not explain that delays getting my car back in a timely manner. Took 5 days to get a B service, inspection, and spark plugs. More

The Best Excellent service again. The communication was great as usual. Everyone was so nice and made me feel important. Thank you so much I will be bac Excellent service again. The communication was great as usual. Everyone was so nice and made me feel important. Thank you so much I will be back More

Helpful and friendly Listen to our concerns and they were helpful in explaining everything. Tim Riddle is always friendly and easy to talk to about problems and recalls on Listen to our concerns and they were helpful in explaining everything. Tim Riddle is always friendly and easy to talk to about problems and recalls on our vehicle. More

Much improved ! I placed a review on here about two years prior. About the terrible experience I had at this dealership. I then took my wife’s Range Rover in for an I placed a review on here about two years prior. About the terrible experience I had at this dealership. I then took my wife’s Range Rover in for an oil change about 6 months ago and met Jeremy. I informed Jeremy of the trouble I had previously and he took the feedback with confidence that He could assist in changing my mind about bringing my car back. To say the least. I brought my car in and Jeremy was communicative and knowledgeable in the process. Everything that I didn’t get previously. Jeremy has won my vote. I am treated now like I wish I had been. Thank you Jeremy. More

Horrible It’s almost impossible to get a return call particularly by service consultant. A loaner car is never provides even though promised at the time of sa It’s almost impossible to get a return call particularly by service consultant. A loaner car is never provides even though promised at the time of sales We got a reminder call a day after the date of service. More

Very reliable Berglund Service always goes above and beyond. Very please with the attention to detail. Very please with the communication. Very pleased with the res Berglund Service always goes above and beyond. Very please with the attention to detail. Very please with the communication. Very pleased with the results. They go above and beyond. More

Superb Service for Air conditioning Tammy handled my warranty claim for my air conditioning. She kept me informed every step of the way. I couldn't be happier with the outcome. Tammy handled my warranty claim for my air conditioning. She kept me informed every step of the way. I couldn't be happier with the outcome. More

Excellent Customer Service We received excellent customer service during our visit on June 7, 2019. Ms. Tammy Niles was very professional and helpful in explaining the service We received excellent customer service during our visit on June 7, 2019. Ms. Tammy Niles was very professional and helpful in explaining the service due to our vehicle "Schedule B". Thank you for your courtesy, professionalism, and knowledge. More

Mercedes Service Many don’t look forward to getting their vehicle serviced. But at Mercedes of Roanoke I do! They take care of you like no other. Tom, Tammy, Kyle, & M Many don’t look forward to getting their vehicle serviced. But at Mercedes of Roanoke I do! They take care of you like no other. Tom, Tammy, Kyle, & Mike are great and the techs they have a wealth of knowledge! More