Berglund Luxury Roanoke

Very good experience Brennon at the Infiniti service department does a great job explaining what needs to be done and explaining what was done. The wait time for service i Brennon at the Infiniti service department does a great job explaining what needs to be done and explaining what was done. The wait time for service is not very long at all. Another good experience. More

Great experience when we finally got someone to help us Had a difficult time getting anyone to return my calls when interested in a vehicle. Need a better call back policy and attention to detail and follo Had a difficult time getting anyone to return my calls when interested in a vehicle. Need a better call back policy and attention to detail and follow through. Had to call many times for information and follow up service answers. A bit of confusion seems to surround the operation. More

Cool calm relaxed - repaired! First time visiting this dealership and it was a most inviting rewarding experience. Brennen was professional, courteous and informative. He didn’t mi First time visiting this dealership and it was a most inviting rewarding experience. Brennen was professional, courteous and informative. He didn’t miss one chance to make us feel comfortable and confident in our choice for service locations. He reviewed our needs, made suggestions, directed us to lunch and also your most comfortable service waiting area. Washed our vehicle and provided follow up instructions and contact information if we had any additional questions or concerns. Thank you. More

Always excellent Brennon always makes me feel at home, and knows the history of my vehicle. He always lets me know what I need to have performed on my QX60. Will alw Brennon always makes me feel at home, and knows the history of my vehicle. He always lets me know what I need to have performed on my QX60. Will always go back! More

AMAZING and NO STRESS The team there was so helpful and very knowledgeable. They made trading my car and buying a new one so easy and smooth! I would recommend them to The team there was so helpful and very knowledgeable. They made trading my car and buying a new one so easy and smooth! I would recommend them to anyone! I will continue to do business with them again. More

Quick and painless Excellent same day service for a problem I had with a nail in the tire. Thank you Jeremy Curtis for taking care of it so quickly. Excellent same day service for a problem I had with a nail in the tire. Thank you Jeremy Curtis for taking care of it so quickly. More

Good Experience It was quite a pleasant surprise to be treated with so much courtesy and kindness at a car dealership! Thanks for your patience with us and frankly Br It was quite a pleasant surprise to be treated with so much courtesy and kindness at a car dealership! Thanks for your patience with us and frankly Brennon is a gem. Unfailingly kind and sympathetic with our concerns, he made sure to schedule us at a convenient time. Great service! More

Great place and nice people My service consultant Tammy Niles is very nice and helpful. She works hard and is very trustworthy. My crossover R350 has been discontinued in the US My service consultant Tammy Niles is very nice and helpful. She works hard and is very trustworthy. My crossover R350 has been discontinued in the US but we plan to keep it as long as it runs. Tammy has done a great job to keep the car in the best condition. Thanks! More

Awesome oil change Tim and the entire service team are always timely and great!! I appreciate their attention to getting me in and their advice with new brakes. Tim and the entire service team are always timely and great!! I appreciate their attention to getting me in and their advice with new brakes. More

Courteous professional high-quality service Brennon the service coordinator is very knowledgeable courteous respectful explains situations and a pleasure to encounter.. due to the reservice rec Brennon the service coordinator is very knowledgeable courteous respectful explains situations and a pleasure to encounter.. due to the reservice received I would consider purchasing a new vehicle with Berglund. More