Berglund Luxury Roanoke

Berglund Volvo is the best! Tim Riddle really takes customer service to the next level! Excellent communication and explanations that are easy to understand. Thank you for taking Tim Riddle really takes customer service to the next level! Excellent communication and explanations that are easy to understand. Thank you for taking care of my car! More

Service excellence Customer service excellence with Brennon. He informs and keeps you updated. Always willing to work with you. Very pleasant and friendly. Environmen Customer service excellence with Brennon. He informs and keeps you updated. Always willing to work with you. Very pleasant and friendly. Environment was accommodating for the wait More

4th time buying a vehicle from berglund luxury Everyone I’ve worked with has been very professional and knowledgeable of vehicles and super friendly and personable. Everything went smooth and quick Everyone I’ve worked with has been very professional and knowledgeable of vehicles and super friendly and personable. Everything went smooth and quick. Highly recommend. Only complaint is the finance manager who changed his whole demeanor after I politely declined his extra warranty ON A BRAND NEW CAR several times. More

Purchase new car From the moment I walked into the dealership I was greeted by Jackie and made to feel like a friend. The shopping experience was spot on. The sales ma From the moment I walked into the dealership I was greeted by Jackie and made to feel like a friend. The shopping experience was spot on. The sales manager Alex was friendly and professional. Jackie was professional, friendly and very relaxed. I really enjoyed meeting the Mercedes Team! Mark handled the final paperwork and he too was professional, friendly and gave honest, sincere advice. Thank you Jackie and the entire staff at Mercedes! More

Transmission issue Scheduled an appointment for transmission diagnostic and the vehicle was worked on right away while I waited. Work performed was exactly as explained Scheduled an appointment for transmission diagnostic and the vehicle was worked on right away while I waited. Work performed was exactly as explained by the service manager. More

In for Inspection I came in to have an issue checked out as I was hearing a noise. Come to find out it was a wheel bearing & it was fortunate that the Service Dept. ha I came in to have an issue checked out as I was hearing a noise. Come to find out it was a wheel bearing & it was fortunate that the Service Dept. had a part in stock. Appreciated the prompt service & taking care of the problem. Brennon is always most accommodating and helpful when I make the trip from WV. More

Perfect! Efficient, thorough, affordable and friendly! Even though, I didn't request a courtesy car. They provided me with one, so I would not have to pay fo Efficient, thorough, affordable and friendly! Even though, I didn't request a courtesy car. They provided me with one, so I would not have to pay for an uber. More

Belt repair requiring special tool Brennon Viele was fantastic, staying late to receive my vehicle being towed to Berglund on Thursday. Diagnosis was serpentine belt failure, which dama Brennon Viele was fantastic, staying late to receive my vehicle being towed to Berglund on Thursday. Diagnosis was serpentine belt failure, which damaged other parts when it broke. Unable to execute repairs on Friday as special tool was required; tool shipped over night, however, work could not be executed until Monday morning when tool arrived. Brennon kept me appraised of repair status throughout the event through text and voicemail. More

excellent work by sales manager...Sonia Older Good service.. but more importantly my experience in buying a new range rover sport dealing with Sonia Older was excellent!!! She is a real asset to y Good service.. but more importantly my experience in buying a new range rover sport dealing with Sonia Older was excellent!!! She is a real asset to your dealership. A person who has the intiative to get the job done..regardless of the time and effort it takes..if I still had our Ford dealership, I'd hire her away from you!! More

Service review Very good an courteous service. Took reasonable time to service the vehicle while I was waiting. Tammy is nice to work with she is courteous and help Very good an courteous service. Took reasonable time to service the vehicle while I was waiting. Tammy is nice to work with she is courteous and helpful.. More