Berglund Luxury Roanoke

Service Always happy to work with Brennon he is always trustworthy and honest which is very important to me I have dealt with other managers who were not he i Always happy to work with Brennon he is always trustworthy and honest which is very important to me I have dealt with other managers who were not he is great More

The staff knew me, my car and was ready when I arrived. Very well informed service personnel. Friendly staff. There was some recall work that needed to be done. They knew about it, had the parts and took ca Very well informed service personnel. Friendly staff. There was some recall work that needed to be done. They knew about it, had the parts and took care of it while I was there for routine maintenance. They did a software upgrade and cleaned my vehicle once it was done. More

Customer Satisfaction! Brennon Viele is a great Service Manager and his team has always been able to perform quality service work on my Infiniti. The price is always reason Brennon Viele is a great Service Manager and his team has always been able to perform quality service work on my Infiniti. The price is always reasonable and the work is done very timely. I also appreciate that my car is cleaned when returned. More

First service: Was very impressed with staff (T.Riddle) and professionalism as well as informative to vehicles update for first time maintenance. !!! I additionally Was very impressed with staff (T.Riddle) and professionalism as well as informative to vehicles update for first time maintenance. !!! I additionally would recommend Volvo to anyone interested at this time. More

Online Shopping Located the car online and made a visit to the dealership over a hour away. The car was in showroom condition just as advertised. Bill McGlamery (sale Located the car online and made a visit to the dealership over a hour away. The car was in showroom condition just as advertised. Bill McGlamery (sales) was very helpful and knowable of the car I was purchasing. He made everything streamline! Very nice dealership and staff, I would go back! More

Going the extra mile on customer satisfaction Every other time I have had my car serviced at Berglund everything has gone without a glitch. This time is different. Beginning with bringing my ca Every other time I have had my car serviced at Berglund everything has gone without a glitch. This time is different. Beginning with bringing my car in for service, I needed a ride home. Usually, the shuttle driver is available within a reasonable wait or the service advisor has a loaner car reserved knowing the service will require more than a day to complete. This time I brought the car in the afternoon before the scheduled service date and requested a ride home. For some unknown reason to me the shuttle driver was not able to take me home and there was no loaner car available for my use. However, Tammy Niles reported this dilemma to Tom Sloan who immediately dropped what he was doing and took me home. I expected that my service would be completed the next day as I had scheduled this service well in advance. However, about the middle of the afternoon of the day of service Kyle Schroers called me to say they were unable to get to my service need which was a factory recall replacement and asked if I could leave the car overnight again. I agreed. The following day Kyle called to say the service had been completed and asked if he could send the shuttle driver to get me. I asked that the shuttle driver call me when he was on his way so I could be ready when he arrived. Cecil, the shuttle driver called, said he could be at my home in about 10 minutes. He was prompt to just about the minute! He was very pleasant and cheerful in bringing me to the service center. Tammy Niles processed my paperwork almost as soon as I stepped into the office area. She already had someone bring my vehicle to the door and the gentleman who brought it handed me my keys as I was ready to leave. So far as I can tell, the recall service was done satisfactorily. I won’t know for sure until I’ve driven the vehicle a bit longer than the short ride home! More

Excellent service I took my G35 to Infiniti Berglund for a job on the brakes system. They did a superb job! The parts and labor were excellent! I took my G35 to Infiniti Berglund for a job on the brakes system. They did a superb job! The parts and labor were excellent! More

Fantastic experience I had talked to Tina over 2 yrs ago about buying a new vehicle; however, I had to go out of work unexpectedly with back surgery. When I contacted th I had talked to Tina over 2 yrs ago about buying a new vehicle; however, I had to go out of work unexpectedly with back surgery. When I contacted the dealership she remembered me , never met in person before, and was very friendly and worked hard to earn my business. More

Great service I was called in for a recall on a airbag. They replaced it with a new one and I was on my way in about an hour. The service was great and people wer I was called in for a recall on a airbag. They replaced it with a new one and I was on my way in about an hour. The service was great and people were really friendly. More

Great dealership and easy to work with! Great and easy experience! Highly recommended. Picked up vehicle and returned as scheduled. It’s nice to have the great service they provide. Woul Great and easy experience! Highly recommended. Picked up vehicle and returned as scheduled. It’s nice to have the great service they provide. Wouldn’t go anywhere else! More