Berlin City Toyota of Portland

Thank you Bobby I saw the truck I wanted as I drove onto the lot. Sat down with Bobby and he made it happen. I cant say enough how much I appreciate the quality serv I saw the truck I wanted as I drove onto the lot. Sat down with Bobby and he made it happen. I cant say enough how much I appreciate the quality service I received. My experience was quick and felt very comfortable. More

Absolutely Horrendous We leased two new Rav 4's in 2016, just tried to return one and buy out the other. My wife had the worse experience, Dominic treated her absolutely a We leased two new Rav 4's in 2016, just tried to return one and buy out the other. My wife had the worse experience, Dominic treated her absolutely awful. I have contacted the general manager for a face to face meeting to discuss how poorly his organization treats customers. Do not lease without fully understanding what happens when your lease ends, read all the fine print. I have purchased new at least a dozen cars, this was our first lease, this by far is the worse dealership I've ever dealt with. Do not lease a vehicle... More

Such an incredible experience with zero pain. I had gone to a very close by dealer who offered very small discount and lower trade. I emailed Berlin and was immediately offered huge discounts and higher tr to a very close by dealer who offered very small discount and lower trade. I emailed Berlin and was immediately offered huge discounts and higher trade. In spite of 45 min drive, I went there and completed the transaction. Picked up car next week. Melanie was the perfect rep! Highly recommended! More

A Very Enjoyable Buying Experience From initial inquiry to closing the deal, they were the most enjoyable car buying experience I have ever had. Just like their commercials promise, car From initial inquiry to closing the deal, they were the most enjoyable car buying experience I have ever had. Just like their commercials promise, car buying made easy! More

No Pressure Buying A lot of dealerships I've been to are either run in a way that makes you feel like another number and the process is rushed. Matt took his time so I n A lot of dealerships I've been to are either run in a way that makes you feel like another number and the process is rushed. Matt took his time so I never felt rushed to make a decision. He wasn't pushy with buying a car that day (even though I did go with a 2018 Tacoma) and that's important to me. Even though it was the last day of the quarter, I didn't feel pressured into buying anything and we were going at my pace, in fact we spent a lot of the time talking about topics unrelated to cars. Cliff in finance was also very personable and wasn't like a lot of the financers I've worked with in the past. I'll be taking my car back here to get serviced each time for sure. More

Leases of 2019 Toyota tacoma I just want to say that the salesman mike profenno and financial team did an amazing job and was extremely helpful!! Thank you Mike for making this so I just want to say that the salesman mike profenno and financial team did an amazing job and was extremely helpful!! Thank you Mike for making this so convenient and easy! Thanks, Tina More

Good Experience This was my first truck bought from this dealership. It wasas good as I have had from other dealerships before. Saleswoman Melanie was pleasant and sh This was my first truck bought from this dealership. It wasas good as I have had from other dealerships before. Saleswoman Melanie was pleasant and she did a great job for me. Hopefully Berlin city will be my only dealership from now on. More

warranty service vehicle under warranty had a dead factory installed battery. called for an appointment, service writer said 3 weeks for an appointment, left me withou vehicle under warranty had a dead factory installed battery. called for an appointment, service writer said 3 weeks for an appointment, left me without a vehicle. service writer said i could leave a message with manager. not acceptable. eric johnson says since the appointment did not meet my satisfaction, no reimbursement from another vendor. never again at berlin city More

SOLD! I have been shopping for a Cadillac CTS for some time that had the perfect combination of performance and options. Berlin City had what I was looking I have been shopping for a Cadillac CTS for some time that had the perfect combination of performance and options. Berlin City had what I was looking for. I live in New Hampshire, and contacted Mike Profenno via email. Mike was immediately responsive to all of my inquiries, and in no time at all, Berlin City delivered my dream Cadillac to me in New Hampshire. I had an outstanding experience. I couldn't get that kind of service in my own town. More

Doesn't take responsibility for their mistakes Paid $1700 for work on the brakes and the car came back making a loud THWAP, THWAP sound when braking quickly. Called and forced to make an appointmen Paid $1700 for work on the brakes and the car came back making a loud THWAP, THWAP sound when braking quickly. Called and forced to make an appointment weeks out. Dropped the car off and they drove and couldn't find a problem! Forced to make another appointment and made them test drive it with me and they finally acknowledged there was a problem. The technician had installed them incorrectly and the new drums were damaged and had to be replaced again. Very bad experience. If there's a problem with your work, do not give customers the phone-tree runaround. Get it fixed right away. This would be a one star but we did't die while the brakes were bad and they didn't charge to fix the damage they caused at least—so that's something. More