Berman Nissan of Chicago

I have been working with Mark Yalda, the Service Director overseeing several Berman dealerships, regarding damage that occurred to my vehicle while it was being serviced at their Kia location. Unfortunate overseeing several Berman dealerships, regarding damage that occurred to my vehicle while it was being serviced at their Kia location. Unfortunately, my experience throughout this process has been extremely frustrating. Communication has been inconsistent, with one of my emails going unanswered for more than 26 days. Despite repeated follow-ups, I continue to receive conflicting information and delays regarding the repair of my vehicle. After the damage occurred, I brought the vehicle in for an inspection as requested. However, I am now being told that additional in-person inspections are required before the matter can move forward. This seems unnecessary given that the damage has already been documented and assessed. In my experience, many insurance claims are routinely evaluated and settled using photographs and supporting documentation without requiring multiple in-person inspections. What concerns me most is the apparent lack of urgency in resolving an issue that was caused while my vehicle was in the dealership's care. Rather than seeing clear steps toward a resolution, I have experienced repeated delays, limited communication, and what feels like an ongoing effort to postpone addressing the problem. I am simply seeking accountability and a timely resolution. As a customer, I believe it is reasonable to expect prompt communication, acknowledgement of responsibility when appropriate, and a good-faith effort to correct damage that occurred while my vehicle was being serviced. More

Had a scheduled appointment for an oil change. Was told 2 hours after3 hours it still isn’t done. The wanted to up charge service…and only committed via text when was standing 3 feet away. Was told 2 hours after3 hours it still isn’t done. The wanted to up charge service…and only committed via text when was standing 3 feet away. More

excelent service. I was able to speak to Emmanuel Ezquivel to download the payment information. He was very helpful and very professional. I was able to speak to Emmanuel Ezquivel to download the payment information. He was very helpful and very professional. More

Leon & Jonathan were wonderful I highly recommend them and these store I was extremely pleased with my trade in and the value I received for the new car and these store I was extremely pleased with my trade in and the value I received for the new car More

Everyone was very helpful and kind Shirly in particular. The only suggestion I would have is to make sure there are no recalls on the vehicle before leaving the lot as I found out the hard way! The only suggestion I would have is to make sure there are no recalls on the vehicle before leaving the lot as I found out the hard way! More

Standard maintenance service was prompt and finished sooner than I expected. Service updates via text and email kept me informed of the procedures and recommended replacing parts. Deshon was friendly an sooner than I expected. Service updates via text and email kept me informed of the procedures and recommended replacing parts. Deshon was friendly and professional as my service advocate. Back on the road in no time.. More

Cesar Cristobal’s business card lists him as a “Product Specialist” and the title couldn’t be more true. He told us all the information about our car of choice not as a sales pitch, but as someone who was Specialist” and the title couldn’t be more true. He told us all the information about our car of choice not as a sales pitch, but as someone who was actually excited about what the car was, and could do. After not having bought a car in 20 years he clearly described and explained the new technology and we felt comfortable in his hands. We never felt pressured into making a deal. Cesar listened to our most important desires and needs and stayed flexible. He worked with us until we found a deal that suited everyone. Nice! We couldn’t be more happy with the car or with how we were treated. Best car buying experience ever! Thank you Cesar! (And the rest of the gang at Berman Nissan.) More