Bernardi Toyota
Framingham, MA
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Arrived at 1015 am for 1030 am appointment. Representative stated a one and a half hour to one hour forty five minute wait. Price was estimated at $215. At 12pm the representative came out and Representative stated a one and a half hour to one hour forty five minute wait. Price was estimated at $215. At 12pm the representative came out and went over recommended service and stated another half hour. There were very few cars being picked up in the garage area. I stated that a two plus hour wait for an oil change was excessive. The representative agreed. While paying for my service the representative stated that he took $40 off the service for the wait. However, the bill still came to $208 (really high in my opinion for an oil change). Therefore your estimate was $25 under. I have been a long time customer as you can see from my records, however, I see Jiffy Lube in my future. 15 minutes and $75 sounds better than 2:15 and $208. More
Vivien is awesome! She so friendly and professional. She explained everything to me and got my car taken care of so quickly. Bernardi always gives excellent service, I highly recommend them. explained everything to me and got my car taken care of so quickly. Bernardi always gives excellent service, I highly recommend them. More
The service that Vivian gave me was excellent. She always making sure every time I take my car to service I am always happy for the the work in my car. making sure every time I take my car to service I am always happy for the the work in my car. More
My inspection was quickly completed. My inspection was completed quickly and efficiently. I was greeted immediately and taken care of right away. Competent and professional staff. The wai My inspection was completed quickly and efficiently. I was greeted immediately and taken care of right away. Competent and professional staff. The waiting area is well maintained with choices for snacks. More
Staff was very friendly. The service was very quick. I liked how they sent a video of them working on my car with update of condition of car liked how they sent a video of them working on my car with update of condition of car More
Has a bunch of lights flashing on dash. Made appointment online and I was late. Alvin greeted me and assured we’ll take care of truck for me. Come to find out mice chewed through harness. Tech able to save online and I was late. Alvin greeted me and assured we’ll take care of truck for me. Come to find out mice chewed through harness. Tech able to save costly replacement and repaired in a very timely manor. Everything was done in about 2 hours and very reasonable on price as could have been a lot worse if a main wiring harness was needed and very expensive. A BIG thank you to service department for quick and quality service. Dealers get a bad reputation but I always have been treated great a Bernardi Toyota. More
Everything was very professional and timely. I was called about bad windshield wiper blades which I appreciated. Thank you you you you you you you about bad windshield wiper blades which I appreciated. Thank you you you you you you you More
Amazing service as always Yesterday I walked into my dealership to find out my options with my current leased car with 3 months left and 3500 miles over and literally left with Yesterday I walked into my dealership to find out my options with my current leased car with 3 months left and 3500 miles over and literally left with my new 2020 Camry. Toyota is very serious about customer loyalty and they are good at what they do. I am on my 3rd lease and all have been Camry's from Bernardi Toyota There is no question where I will get my next leased car from and I tell everyone how incredible all the staff is and the salespeople aren't up in your face making the experience less than exciting. More
Great experience I made two visits to Bernardi and Darshon worked with me both times. He was extremely courteous, informative and did his best to find the right car fo I made two visits to Bernardi and Darshon worked with me both times. He was extremely courteous, informative and did his best to find the right car for me. I would highly recommend going to Bernardi for your car search and ask for Darshon! More
Leased another vehicle from Bernardi Toyota and once again the process was painless . My sales person was a pleasure to work with and so was the finance group . again the process was painless . My sales person was a pleasure to work with and so was the finance group . More