I first contacted Bernardi Toyota via the internet requesting an equote on a particular vehicle.
After several email exchanges with Josh Wainrib (internet sales), he invited me in to at least visit the dealership.
I took him up on the invitation. When I arrived I met Josh and he then introduced me to Dell, a salesman.
This is very common practice where the internet sales hands off to a floor salesman. Personally, I don’t like that but Josh did take the time to help with the sale.
Dell (salesman) very nice, professional and good mannered. He jumped right into the typical scripted sales questions. Having talked with him at delivery (few days later) I am sure he may not have been 100% that day, which with the weather swings it’s no wonder. As process continued, he must have walked 10 miles in the time we were talking; heck my feet were sore just watching him. We went back and forth several times. By then I am sure Dell needed a new pair of shoes.
Mind you, I used a number of web resources to reach my ultimate number that was so low and a dealer would throw me out of the dealership. The last round they came very close to that number.
Sitting with the finance agent, I was presented with several add ons, warranties and other accessories. To be honest, the presentation was excellent, low pressure and very informative. Tacomas do not have any viable incentives but I was able to get an excellent financing rate, through on of their banks.
One thing I liked was I worked with Dell and Josh the entire time. Many other dealerships I visited, someone from the “tower” would come down and put the pressure on me after the second offered price. Obviously, Dell was given a couple of numbers to work with, he worked with me.
Bernardi Toyota was the 17th car dealer, fourth Toyota dealer, I paid a visit to on this long road to getting a new vehicle. Out of the 17 dealers, 6 dealers I would revisit, with Bernardi being one of them.
If you are looking for a Toyota, you owe it to yourself to pay a visit to Bernardi Toyota.
added April 21, 2010
Tuesday Bernardi fulfilled the purchase agreement with the installation of the remote starter, sticker and registration. I have to say i am somewhat disappointed in the quality of the remote starter that was installed.
This was not the Toyota OEM remote start this was installed by a subcontractor, which did introduce some pretty new scratches on my steering column and dash.
The price of the starter was higher than what one would expect to pay for an after market unit and installation. I wanted to do the entire package and have it covered under the warranty, so I paid the price. For what you pay at the dealer you can get a FULL security system and starter with lots of bells and whistles.
At the finance office, there was a brochure with minimal information regarding the product. In other words neither the finance person nor the brochure tells you what you are purchasing while you are sitting with the finance person. I failed to ask so it is 100% my fault, but hopefully you won't have to make the same mistake..
The unit works fine, but for the price it doesn't have some of the basic features such as antigrind protection, valet feature and transmitter bypass.
My recommendation would be to completely bypass this step and seek out a professional installer. Doing so, there may be some warranty issues if something does happen. I have had 4 remote starters put in new vehicles, other than my latest purchase, I have had 1 go bad. That was due to a computer in my Dodge going failing shorting out the parking brake and headlights, a very common issue in the dakotas and durangos (google dakota flashing dashboard, its scary).
The installer was extremely sloppy and introduced some deep scratches in the dashboard of the new vehicle. I am not sure this installer knew how to remove dash board panels properly.
The remote starter purchase and installtion was certainly the low light of the purchasing experience and I would recommend staying away from the remote starter offering.