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Bernardi Toyota

4.8

571 Lifetime Reviews

1626 Worcester Road, Framingham, Massachusetts 01702
Call (508) 879-1520

571 Reviews of Bernardi Toyota

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September 24, 2011

"My car "died" in my driveway after returning..."

- belle5613

My car "died" in my driveway after returning home from work. I called Bernardi Service and then AAA to have my car towed in to be diagnosed. It turned out to be the starter and a valve vacuum switch (?) I received excellent service over the phone when I initially called. The next morning, I received a call from Todd Downes at 8:30am with the diagnosis and again at 11:00 to tell me the car was ready. The service was prompt and Todd was very courteous and thoroughly explained what was going on. It was a pleasure to work with him. Other than the cost (YIKES!!!) I was totally satisfied with my experience.

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Recommend Dealer
Yes
Employees Worked With
Todd A. Downes
September 24, 2011

"Exciting, a bit nerve wracking... But WOW what a ride! ..."

- Sandy01701

Exciting, a bit nerve wracking... But WOW what a ride! From beginning to end, details were looked at... An answer was found to every question. backup support from Toyota team. We were sent on our way smiling!

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Recommend Dealer
Yes
Employees Worked With
Jonathan diozzi
September 21, 2011

"I thought I would have a difficult time getting service,..."

- Frank Ricatto

I thought I would have a difficult time getting service, but instead they fixed my car without questions. I was out of town and Erin helped me like I was one of their regular customers. Thanks!

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Yes
Employees Worked With
Erin Megin
September 20, 2011

"The staff at Bernardi Toyota are very friendly and..."

- tjgarg2000

The staff at Bernardi Toyota are very friendly and professional. They all took the time to make sure I was happy with my experience. The manager Phil was outstanding and Rob in finance did a great job finalizing the deal. I will never go anyplace else but Bernardi Toyota for a car. I highly recommend them to anyone.

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Yes
Employees Worked With
ron kassm
September 18, 2011

"One of my friends recommended me to go to Bernardi toyota..."

- Anya Tregub

One of my friends recommended me to go to Bernardi toyota to salesman whose name is Pavel Kostyukov and i was satisfied. He helped me to choose the car i liked. He was patient and very helpful. I am tottaly happy with my choice. I would recommend Pavel Kostyukov to everybody.

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Recommend Dealer
Yes
Employees Worked With
Pavel Kostyukov
September 18, 2011

"After my car broke down, i needed a car immediately. So i..."

- Kateryna

After my car broke down, i needed a car immediately. So i came to Bernardi Toyota. Pavel Kostyukov was my salesman, who helped me to find the right car for my needs and my budget. He was very friendly, funny, informative and attentive. I am very satisfied with the service and professionalism Pavel provided, because i got my car the next morning delivered to my house. I would (and I DID) recommend to my friends to buy their next car from Bernardi Toyota and deal with Pavel Kostyukov.

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Recommend Dealer
Yes
Employees Worked With
Pavel Kostyukov
September 10, 2011

"I got a recall notice in the mail about an ECM issue with..."

- satwood

I got a recall notice in the mail about an ECM issue with my 2008 Toyota Corolla, so I scheduled an appointment to get it repaired at Bernardi Toyota. My service advisor (Erin) was friendly, knowledgeable, and helpful -- but not pushy about trying to sell additional services, which is a refreshing change from many dealers. The waiting area was comfortable and they had coffee, internet, and HDTV. The repair was completed within an hour, even on a Saturday morning, which I imagine is a busy time. They also provided a complimentary car wash. A very quick and smooth experience!

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Recommend Dealer
Yes
Employees Worked With
Erin Megin
August 16, 2011

"I got several quotes from other dealers for 2011 Camry..."

- epiphany888

I got several quotes from other dealers for 2011 Camry LE. One quote is $204xx from another dealer. I stopped by Bernardi and test drive a car with 143 miles, at the same time somebody checked my 1998 Camry for trade-in value. After all these done, negotiation started, the saleperson brought up a price of $214xx for the 143 miles new car, the trade-in value is much below KBB value. I said: show me your best price, tell me you are willing to compete with other dealers. That guy dare not to answer me these questions and just want to push me sign. Eventually the manager came out, said: this is invoice price, we can't go below $214xx, blahblah. I had to show the $204xx quote again, they just didn't want to look at the quote. I visited so many delaer, this is the only one who had no any aggresivenese and gut to compete price, they just want to fool around and survive by cheating and lying.

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Recommend Dealer
No
Employees Worked With
don't remember
August 06, 2011

"Car buying is generally a stressful experience. This is..."

- zappermd

Car buying is generally a stressful experience. This is my second purchase at this dealership. Both times I have found the experience to be pleasant. The sales staff is pleasant, helpful and not pushy and are willing to talk straight to you. The salesperson Iurii Kryvanych went out of the way to let us take our time and figure out what we needed.

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Yes
Employees Worked With
IURII KRYVANYCH
July 25, 2011

"They made the experience fun. I feel I got a great car..."

- lgsinger

They made the experience fun. I feel I got a great car (had my mechanic check it out and he gave it an A+) for a very fair price. Also got a fair price for my trade in. Was treated with respect and actually had a lot of laughs in the process. Car was waiting for me when I brought to my mechanic, with a full tank of gas. On delivery, Yuriy, my sales person, went through the entire car with me, just to make sure everything looked good. I would definitely buy another car from them...new or used. Leslie

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Recommend Dealer
Yes
Employees Worked With
Yuriy - Sales/Jim Lucido - Sales Mgr
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