Bernardi Toyota

Friendly experience Great experience getting a new car at bernardi, Stephan was very helpful and knowledgeable! Will definitely be going back to get another car in the fu Great experience getting a new car at bernardi, Stephan was very helpful and knowledgeable! Will definitely be going back to get another car in the future! More

Buyer Beware Beware! The financing department would not let us bring our own financing. We put a deposit on the car and when the dealership could not give us a be Beware! The financing department would not let us bring our own financing. We put a deposit on the car and when the dealership could not give us a better interest rate that was offered by our credit union we said we would finance through credit union they told us we could not bring our own financing. We do not believe that is legal or at the very least ethical. We walked away from deal and will definitely be reporting them to the better business bureau as well as the Attorney General. They obviously did not truly want to make the sell. We also wasted $150 by taking car to a mechanic to make sure the vehicle was a good vehicle. More

Good service I had a good sales men person that help decided in what was best for me.And show ne all options in to my payment monthly the fit the best....very happ I had a good sales men person that help decided in what was best for me.And show ne all options in to my payment monthly the fit the best....very happy with that More

Car purchase I have bought 4-5 cars from Artie and all times it has been stress free. I recommend everyone to see Artie. The management and fianance people r very I have bought 4-5 cars from Artie and all times it has been stress free. I recommend everyone to see Artie. The management and fianance people r very good also. So over all the whole team of people r great More

Great with one suggestion Everything was wonderful. Mina and John were a delight. My only suggestion: please clean the car Thoroughly before delivery. I think this car was sitt Everything was wonderful. Mina and John were a delight. My only suggestion: please clean the car Thoroughly before delivery. I think this car was sitting around for a while and gathered all kinds of little tiny debris in little nooks and crannies. It took us several hours to clean it all out More

Excellent service i love it I would recommend do anyone I got an excellent deal on a 2018 Highlander couldn’t go wrong with Toyota i love it I would recommend do anyone I got an excellent deal on a 2018 Highlander couldn’t go wrong with Toyota More

I worked with a salesperson who went back on the deal I want to state up front that this review is of the sales and sales management operation of Bernardi Toyota. I was a customer of this dealer's service I want to state up front that this review is of the sales and sales management operation of Bernardi Toyota. I was a customer of this dealer's service department for 9 years, including all warranty, maintenance and repair work on both of my Toyotas. I have never actually purchased a car from Bernardi Toyota, however. A bit over a month ago I decided to take advantage of some dealer and tax-related incentives to update my 11 1/2 year old Prius to a 2017 Prius Prime (I have solar panels on my house). I thought I would give Bernardi Toyota a chance to sell me a car. The experience was a customer service disaster. I was working with them and another dealer on April 30th - the last day of a significant rebate on the vehicle. In the afternoon, the salesperson and I reached a price point. I was very careful to be sure that we understood each other - to the point where he calculated the sales tax on the price to demonstrate that that was the amount on which I would pay taxes. He even went of on the proverbial "talk with my manager". I couldn't close the deal because I wanted my wife to be in on the conversation, and she was at work in meetings most of the day. When I did talk with her later in the afternoon, she mentioned that she realized she had never test drove the car. So I suggested she call the salesperson and ask if she could once she left work. She called me back a few minutes later and told me that the salesperson indicated that he was concerned that "your husband misunderstood our conversation". Skipping a few insignificant details, we found ourselves sitting with a sales manager 1/2 hour before all local dealers closed. The sales manager not only pushed back really hard on us, but made us feel as if we were somehow not being honest. He then said to us, "let me leave you two to discuss this.". We looked at each other, agreed that we had just been insulted, and walked out. Unfortunately, it was too late to return to the other dealer to purchase the vehicle. The good news is that Toyota extended the incentive past April 30th, so we now own a Prius Prime and are very happy with it. We of course did not purchase it from Bernardi Toyota. I wrote the dealer a note on the website explaining what happened, but it was only after I sent a note directly to the person who arranged my original meeting with the salesperson that a sales manager called me back. They left a message, and I did the same, and never heard from that sales manager again. When I sat down with the sales manager on April 30th, he could have acknowledged that perhaps the salesperson made a mistake, and while they couldn't do as well as he indicated, maybe to make up for the inconvenience they could do something. Instead, we got the treatment I described above. The dealer obviously didn't care that my 9 years of service business has come to an end (unless the dealer does something to make up for their horrible treatment of a customer, I will not return there again). They have already missed out on a maintenance cycle and a significant repair on one of my Toyotas. Interestingly, several friends of mine in the past have tried to purchase a car from Bernardi Toyota and had issues which they told me about, but I really wanted to try to do business with them given my happiness with their service department. My goal here is to make sure others don't make the mistake of trying to buy a car from Bernardi Toyota. More

Happy Emad was very friendly and made the car buying experience easy. He made sure I knew how to use my 2017 tacoma. was given a better interest rate than a Emad was very friendly and made the car buying experience easy. He made sure I knew how to use my 2017 tacoma. was given a better interest rate than any other local dealerships. More

Good experience over all The staff was patient and not overbearing. They answered all my questions and if they didn't know the answer they found someone that did. I went to th The staff was patient and not overbearing. They answered all my questions and if they didn't know the answer they found someone that did. I went to them knowing exactly what I wanted and they were able to find a vehicle that was not on their lot with those specs. I asked a lot of questions about options and packages and they guided me through what was available and what was very cost prohibitive but possible. They seem to do a lot of footwork just to find all the options I had asked about without any hesitation or complaint. I'm sure I will be a repeat customer as years go by. More

Good experience. Amad was very helpful and knowledgeable showing me the features of my 2018 Higlander. He was also patient while I asked to test drive a few different Amad was very helpful and knowledgeable showing me the features of my 2018 Higlander. He was also patient while I asked to test drive a few different cars. More