Bert Smith BMW

Below average maintenance customer service The sales department is great. Maintenance is a very different story, I had nail on a run flat tire on my X3, I tried to call the service department The sales department is great. Maintenance is a very different story, I had nail on a run flat tire on my X3, I tried to call the service department but I could never reach anyone. Decided to drive there after work, I was informed that my tire needed to be ordered and the install would not take more than 45 minutes. Since I could not be there at the timed agreed upon and no loaner vehicles where available, I asked my wife to take the vehicle for the replacement. She was at the dealership for almost 3 hours! No one talked to her, updated her or even attempted to apologize for the delay. when I got home from work I took a look at the vehicle and noticed how dirty and covered in light brown grease (from the tire mount) the rim was. I expect more from a luxury brand, maintenance and professionalism is what keeps customers like me loyal to a brand, not the sales and the brand itself. More

How a dealer should treat clients My local dealership soured me on stepping into a new lease. Bert Smith staff introduced themselves and politely engaged me on the idea of new a lease My local dealership soured me on stepping into a new lease. Bert Smith staff introduced themselves and politely engaged me on the idea of new a lease when my current one expired. Based on how was consistently treated at my local dealership I planned on going with another brand. However, the professionalism, courtesy, patience and overall customer service I found at Bert Smith restored my faith in how a dealership should work with a customer. Specifically, Bobby Haines, Greg Miller and Jerry provided professionalism, brand knowledge and customer service that I had not come across in many, many years. The end result was keeping us in the BMW family, and matching us with a lease that we may very well keep after the term ends. Others can learn a thing or two from these guys (Bobby, Greg, Jerry), and how Bert Smith BMW operates. More

Great Service from both Mirnes and Jeri I've now been working with Mirnes Cukojevic for the past two years as a customer, and have never had a problem with Mirnes keeping me informed, happy I've now been working with Mirnes Cukojevic for the past two years as a customer, and have never had a problem with Mirnes keeping me informed, happy and satisfied in his position as a customer service rep at Bert Smith BWM. Mirnes is always pleasant, polite and attentive. I live in Apollo Beach and make the drive to Bert Smith because of people like Mirnes, Fred (who retired) and Jeri, who took over for Fred in the Car Loaner Section. As a very satisfied customer I would recommend Bert Smith service department to others. More

Horrible Customer Service $1800 and still not repaired. Picked up car and service tech tells us issue probably not fixed. 3 calls to service manager and left voicemail each ti $1800 and still not repaired. Picked up car and service tech tells us issue probably not fixed. 3 calls to service manager and left voicemail each time but no return call. Made online appointment for follow up and it was cancelled the night before. Not what I expect for BMW! More

Rude Service writer When I arrived for my service appointment I was a mear 7 minutes late due to having taken a wrong turn. The service writer that I was assigned had lef When I arrived for my service appointment I was a mear 7 minutes late due to having taken a wrong turn. The service writer that I was assigned had left for lunch already but the attendant said he would get someone else to get my car in for the scheduled service. I went to the waiting area and after not being spoken to for about 40 minutes I walked to the service desk and saw that my car had not been moved. A service writer was there and was actually looking at my paperwork. When I asked him about what the hold up was and if they could get my car done in the 90 minute time frame he became very RUDE and stater "I am only doing you a favor to get your car in". Last time I check the customer should not have to depend on someone to "do them a favor" to get work done. I promptly did him a favor and left with my car and will be getting the service done some where else. I am new to the area and will not be going back to this dealership for anything. More

Excellent BMW M340i Great experience buying from this dealership. Prompt service and easy to do business without any pressure. Definitely one of my best experiences with Great experience buying from this dealership. Prompt service and easy to do business without any pressure. Definitely one of my best experiences with a dealer. Highly recommend More

Used bmw Great job thank you Michael Ford !! It was a pleasure working with you and your staff . One of my best experiences purchasing a car . Will come and Great job thank you Michael Ford !! It was a pleasure working with you and your staff . One of my best experiences purchasing a car . Will come and see you when I am ready for another vehicle ... More

Friendly knowledgeable and organized staff Recently I had the pleasure of meeting Mr Keith Sanders, Client Advisor at Bert Smith BMW. After looking for a new car for several months, I decided Recently I had the pleasure of meeting Mr Keith Sanders, Client Advisor at Bert Smith BMW. After looking for a new car for several months, I decided to visit this dealership - Excellent choice on my part!! From our introduction to the end result of purchasing a vehicle, Keith was professional, VERY knowledgeable, easy to talk with and a sincere gentleman. He respected my questions and listened to my concerns. After spending about an hour and a half with Keith, I left to think about purchasing one of the cars he suggested. There was no pressure on his part to “wrap this sale up today” (a phrase I’d been told a few times before). Ultimately, I did buy the car of my dreams from Keith. Being a retiree purchasing a vehicle on my own was difficult for me. Keith made a stressful situation an enjoyable experience. I truly recommend you pay Keith Sanders at Bert Smith BMW a visit! More

great sales team! Michael Ford went above and beyond to make my experience enjoyable and painless. The team there was amazing, professional, and made sure I was comfort Michael Ford went above and beyond to make my experience enjoyable and painless. The team there was amazing, professional, and made sure I was comfortable with my prices. More

2019 BMW series 330 The best place to buy a car. Super service, competitive prices. The 2019 new BMW is a super drivers car .I highly recommend the sales representative n The best place to buy a car. Super service, competitive prices. The 2019 new BMW is a super drivers car .I highly recommend the sales representative name Mike Ford More