Bert Smith BMW

Juan was extremely helpful and knowledgeable as usual, I highly recommend Bert Smith service center, I highly recommend Bert Smith service center, More

Natalie Swain is the major selling point for Bert Smith. Having made a changd up to Landrover...it didn't take long after experiencing service elsewhere to realise just how important having Natalie as my ad Having made a changd up to Landrover...it didn't take long after experiencing service elsewhere to realise just how important having Natalie as my advocate caring for me and my vehicle. Each visit is a renewed pleasure. She is friendly, knowledgeable, thorough and communicates through the entire visit. When I came back and purchased my Z4 from Bert Smith it was with her input on thoughts on the vehicle reliability and with the understanding she would be my advisor. A desion I'm grateful for. My Z4 is the best BMW I've ever owned having had 1,3 and 5 series as well as X5,X6 and X1. All of which were serviced by Natalie and now she keeps my Z4 finely tuned! More

Richard was very professional, and courteous. The service was faster than expected. I was kept well informed. The service was faster than expected. I was kept well informed. More

Staff and timing were great. But the cleanliness of the facility was fair. Waiting room needs an uplift. Low inventory in the retail shop But the cleanliness of the facility was fair. Waiting room needs an uplift. Low inventory in the retail shop More

Was well received. Juan Aviles handled everything professionally. Friendly, polite, competent. The entire experience at Bert Smith BMW left me with the feeling that m Juan Aviles handled everything professionally. Friendly, polite, competent. The entire experience at Bert Smith BMW left me with the feeling that my car and I were in good hands. More

Thanks for a very smooth transaction. Tyler was great to work with. I am not real happy with the parts department for not getting back to me with someone knowledgeable of charging. Tyler was great to work with. I am not real happy with the parts department for not getting back to me with someone knowledgeable of charging. More

Mirnes is one of the best service advisors anyone can ask for. Jerry in the loaner department is always happy and welcoming to us every time we are there. Thanks Bert Smith BMW. for. Jerry in the loaner department is always happy and welcoming to us every time we are there. Thanks Bert Smith BMW. More

Purchased an X5 from Cameron this week at Bert Smith BMW. He was about as easy going and friendly as they come. His no pressure sales technique is amazing. He worked hard to get the deal I asked for. I know He was about as easy going and friendly as they come. His no pressure sales technique is amazing. He worked hard to get the deal I asked for. I know I'm a pain in the butt too. Cameron stayed until almost 10 pm just to hand me the keys and thank me for my business. Bert Smith itself is now only one of 2 in the area not owned by the same conglomerate. I will be coming back to Bert Smith from Tampa for all future purchases too (I was not paid nor asked to write this review). Thanks again Jacob More

I wish this service was at the dealership in Erie Pa texting to set up appt n confirming with Natilie was wonderful. texting to set up appt n confirming with Natilie was wonderful. More

Alex Richman was very helpful in getting my car in for service and out in record time. I do appreciate the quick service that I received. service and out in record time. I do appreciate the quick service that I received. More