Bert Smith BMW

Sorely Disappointed I moved down here in August of 2014 from northern NJ. I always leased my cars and took my cars in for service at Park Avenue BMW. At Park Avenue BMW I moved down here in August of 2014 from northern NJ. I always leased my cars and took my cars in for service at Park Avenue BMW. At Park Avenue BMW I was always treated with respect, and a "the customer is always right" attitude. Perhaps I had been spoiled, but I expected the same out of Bert Smith once I moved down here. When I had my service appointment my client advisor was always "too busy" to give me an update or to come and speak with me, and apparently too busy to send someone else to do so. I dropped my car off for service and said I would run a few errands around the area with my husband and then return. After over three hours I decided to give Bert Smith a call to see if my vehicle was ready, but nobody picked up and I got sent to voicemail. Upon not reaching anyone we decided to stop by. Once my advisor was able to get off of her phone call she came over and said that apparently there was a software update that needed to be done and this typically takes six hours to complete, but should be done in about a half hour. Why no phone call to update me? If this were anywhere else I would have gotten a phone call that something other than the typical oil change needed to be done, and then offered a loaner for the time being. My advisor was rude and essentially told me it was my fault because I decided to drop off the vehicle. On top of it all, when my car was finished, she was nowhere to be found, and I left without signing any of the paperwork. I will never go to Bert Smith again, despite the fact that it is my closest dealership, and I recommend that you steer clear of it as well unless you want to be treated like a second class customer. More

Informative quality salesman Rusty Russel our salesman was great during the sale and after . I'm a classic car dealer and appreciate professional sales people . Follow up and assi Rusty Russel our salesman was great during the sale and after . I'm a classic car dealer and appreciate professional sales people . Follow up and assistance after the sale, Rusty was very helpful ,it was impressive and appreciated . More

Bert Smith BMW Service Dept has gone downhill een a customer for over 5 years having purchased 3 bmws and using the service department during that timeframe. Generally, decent service performed in een a customer for over 5 years having purchased 3 bmws and using the service department during that timeframe. Generally, decent service performed in a reasonable timeframe. Considered average. During 2015 and my latest visit - had the misfortune of meeting the Service Manager - Don Corey. Mr. Corey was rude, overly aggressive, a bully and attempted to intimate me. Mr. Corey's attitude and demeanor permeated other service personnel during the process. I was over billed for their error in installing a battery and not fully resetting all systems at the time of installation. Considering Mr. Corey's overall demeanor, I question whether all of the services charged for were actually performed. I did not receive sufficient value for the money spent. Overall, the dealership management should be aware of the significant decline in their BMW service department and should take immediate steps to fix it. Having found reviews of this dealer in other forums with similar unfavorable comments towards the service department and Mr. Corey, I hope the dealership ownership takes note and acts accordingly. More

Customer Relations are Condescending!! I felt as though I had dog (crap) on my shoes as I tried to find the internet manager in the showroom? After a salesman "Hesitated" when I inquired, h I felt as though I had dog (crap) on my shoes as I tried to find the internet manager in the showroom? After a salesman "Hesitated" when I inquired, he went into a cubicle ,and whispered apparently to the "Customer Relations "woman who seemed to have been rudely interrupted. I asked about the auto ,that I was looking at on xx,s Website, and filled out a quote form, and she had no idea....I then went out in the yard, and found two vehicles, that I,d like a price with my vehicle as a trade. Later on my E Mail she gave a take it or leave it attitude. A few days later I offered more $$$ that I thought(thru research) was fair. Bam she shut me down, and slammed the door, so to speak. I gave a 1star,but believe me if I could have made a Fractional star I would have.... More

Thank you Bert Smith Thank you for the attention to detail and working us through the order process for this new vehicle (our third from Bert Smith – you are now caught up Thank you for the attention to detail and working us through the order process for this new vehicle (our third from Bert Smith – you are now caught up with that "other" dealer across the Bay) – our preferred way to purchase, thus getting the items we want in a unit. Susie and I talked about the entire process on the trip home and commented on how satisfied we were with not only Bert Smith but working through you (Michael Grace) on this process. Thank you again – if we can ever be of assistance on our end please let us know. Jay & Susie B More

Best experience at Bert Smith BMW! I had the best experience at Bert Smith BMW! Mr. William Stephens was very helpful and patience through the whole process, he explained every single n I had the best experience at Bert Smith BMW! Mr. William Stephens was very helpful and patience through the whole process, he explained every single number and gave me the best deal on my new 4 series. I was treated like family which was very important for me, not like other dealerships that only cared about selling me a car and not truly getting to know what my needs were. I would definitely continue to do business at Bert Smith BMW in the future. More

Excellent Buying Experience Excellent experience buying a new 2015 3 series! Client Advisor Mel Steves was friendly, personable, and professional. Had an absolutely phenomenal ti Excellent experience buying a new 2015 3 series! Client Advisor Mel Steves was friendly, personable, and professional. Had an absolutely phenomenal time and Bert Smith BMW gave me a great deal. More

Best car buying experience yet We are older and knew what we wanted,and that is exactly what we got, but alot more.We were treated very well,price was great,service was quick and th We are older and knew what we wanted,and that is exactly what we got, but alot more.We were treated very well,price was great,service was quick and thorough. William Stephens is the best!!! More

Love dealing with Bill Pryor on my 3rd BMW lease! I travel about an hour to St. Pete to lease a BMW 3 series because Bert Smith BMW offered a better deal than the Lakeland group. This is my 3rd lease I travel about an hour to St. Pete to lease a BMW 3 series because Bert Smith BMW offered a better deal than the Lakeland group. This is my 3rd lease and I love the car and feel appreciated by this dealership and especially by Bill Pryor who is the reason I first came to know Bert Smith BMW. Thank you Bill for negotiating a good deal for my BMW 3 series! Nancy More

I had a great time buying my BMW. I was actually looking for a 2012 328i and never thought I would find a 2014 for less money! I am sure my new baby will love this car. Thanks. I was actually looking for a 2012 328i and never thought I would find a 2014 for less money! I am sure my new baby will love this car. Thanks. More