Bert Smith BMW

Why Ever us the Service at Bert Smith BMW !!! I took my BMW535i to Bert Smith for repairs, the service advisers were were very good or very bad! I only met the service manager once, but he was ru I took my BMW535i to Bert Smith for repairs, the service advisers were were very good or very bad! I only met the service manager once, but he was rude and very unprofessional! I took my car for service to the BMW dealer in Sarasota, they laughed when I told them of my dealings with the service manager at Bert Smith, and they told me that their business has increased tremendously because of him! I reported my experience to BMW, but received no reply, which led me to sell my BMW, and go Japanese! Shame BMW, another lost buyer! More

Defective "CERTIFIED" 2012 BMW - POOR SERVICE Bert Smith BMW delivered a "Certified" BMW to us on Tuesday. On Wednesday the convertible top did not work The air conditioning did not work. The d Bert Smith BMW delivered a "Certified" BMW to us on Tuesday. On Wednesday the convertible top did not work The air conditioning did not work. The dashboard light did not work. The trunk light did not work. ALL AFTER ONE DAY. Had to leave car at Bert Smith for service AFTER ONE DAY. Left five messages on Matt the service writer's voice mall to check on the status of the car. NO CALL BACK. Had to call BMW of North America and have them call Bert Smith to get the status. STATUS: HAVEN'T HAD TIME TO GET TO OUR CAR YET After delivering a defective "Certified" used car, after only one day, you would think that they would want to expedite the repairs. Obviously the sale is more important than fixing the so called "CEETIFIED"car. I would recommend REEVES BMW in Tampa. That is where we bought our previous BMW. More

My Go to Dealership I try to get the best deal that I can. This aspect of the car purchase is not just related to me. My point is that I end up getting my car from Bert S I try to get the best deal that I can. This aspect of the car purchase is not just related to me. My point is that I end up getting my car from Bert Smith. I have tried internet sales, dealer visits or phone calls. The result is the same. Whatever way I want to make a deal. I end up driving out of Bert Smith BMW with a new car. My wife and I have purchased three cars. My son and daughter have purchased one each. Our last two purchases were completed with William Stephens, senior sales associate and all around nice guy. I'm not from St Petersburg, Florida but a good distance South and wasted time would be a deal breaker. Every car dealership will prepare the car for delivery and explain the ins and outs of the vehicle. But will the deal sit well with you. Do your homework then call, email or visit Bert Smith. You will not be disappointed. More

Treat your customers like they are customers. Just concluded purchase of a 2013 BMW from them, excellent sales coordination by Mike Ford and Mark Ostrowski. Made me feel very good about the buyin Just concluded purchase of a 2013 BMW from them, excellent sales coordination by Mike Ford and Mark Ostrowski. Made me feel very good about the buying experience and they helped us get over two little hurdles in the experience. I recommend them to not only Florida customers but the rest of the country as well. More

Not honest misrepresented vehicle and contract provisions for complaint resolution are not valid and likewise mis-represented. Dealer would not accept return of misrepresented vehicle and contract provisions for complaint resolution are not valid and likewise mis-represented. Dealer would not accept return of the vehicle for a refund. More

Bill Gunnett and Bert Smith My wife's car was totaled in an accident and we had just a couple of days to find a car. After a lot of research on line I found two BMWs that I like My wife's car was totaled in an accident and we had just a couple of days to find a car. After a lot of research on line I found two BMWs that I liked. Bill Gunnett at Bert Smith made our final decision an easy one. His knowledge of the product and thoroughness in showing us the car was very professional and helpful. His easy going demeanor made the entire process enjoyable. I highly recommend Bert Smith and you should ask for Bill Gunnett. More

Excellent Dealership and Excellent Car Buying Process I would highly recommend this dealership. I came in looking for a BMW 2 series, which was impossible to locate due to its exclusivity, and I was pleas I would highly recommend this dealership. I came in looking for a BMW 2 series, which was impossible to locate due to its exclusivity, and I was pleased to find the perfect one sitting on the dealership's lot. I was given a very fair deal, given how rare the car is, and I walked away feeling great about taking delivery of my new car. I will be continuing to frequent this dealership for my automotive needs, and will work with them for my next lease. More

great experience My experience at Bert Smith was terrific. John Aslan was very straight forward and professional and got rhw job done!! He is very dedicated to his cra My experience at Bert Smith was terrific. John Aslan was very straight forward and professional and got rhw job done!! He is very dedicated to his craft!! More

Treated Like Family Dear Bert Smith Euro Collection – Used Car Department. We had the most the wonderful experience at Bert Smith with Dan B. in “Sales” and Larry in “F Dear Bert Smith Euro Collection – Used Car Department. We had the most the wonderful experience at Bert Smith with Dan B. in “Sales” and Larry in “Finance”. We called Dan and made an appointment to see the 2010 Dodge Challenger SRT8. Dan held true to a promise that the car would not be sold without at the least a phone call to us. He was waiting on us at our appointment time. He believed that we were good, honest, hardworking people that deserved every chance to make this deal with best financial institution possible. He asked us to wait until Monday and give Larry in Finance the chance to work for us. Larry in “Finance” searched his hardest with many places. He got us a loan with a fantastic percentage rate. He was upfront about how things worked out & did not try to over sell anything. We had a good time & talked about many things. Both Dan & Larry are men of integrity and are top quality representatives of Bert Smith Auto Dealership. We gladly shook their hands and were extremely satisfied if not more. We are preexisting customers of Bert Smith Euro Collection - They made us the happiest people in the world and got us into the car of our dreams. Used Cars. We are treated as quality people that are part of a family institution. We expect to be future customers. We would encourage anyone to do business with Bert Smith We want to say thank you with all the heartfelt happiness we can express. Sincerely, Charles & Dawn Randall More

Excellent work.....So-So Attitude We had "cosmetic" work done on the rear bumper skin area of our Sportwagon. Excellent body and paint work. When I requested,via e-mail, an appointme We had "cosmetic" work done on the rear bumper skin area of our Sportwagon. Excellent body and paint work. When I requested,via e-mail, an appointment for an estimate to have similar work done on the front bumper skin I received no callback, e-mail reply, phone call. Decided to have the work done someplace else. Body & paint work great....customer interaction needs improvement. More