Bert Smith BMW

Not honest misrepresented vehicle and contract provisions for complaint resolution are not valid and likewise mis-represented. Dealer would not accept return of misrepresented vehicle and contract provisions for complaint resolution are not valid and likewise mis-represented. Dealer would not accept return of the vehicle for a refund. More

Bill Gunnett and Bert Smith My wife's car was totaled in an accident and we had just a couple of days to find a car. After a lot of research on line I found two BMWs that I like My wife's car was totaled in an accident and we had just a couple of days to find a car. After a lot of research on line I found two BMWs that I liked. Bill Gunnett at Bert Smith made our final decision an easy one. His knowledge of the product and thoroughness in showing us the car was very professional and helpful. His easy going demeanor made the entire process enjoyable. I highly recommend Bert Smith and you should ask for Bill Gunnett. More

Excellent Dealership and Excellent Car Buying Process I would highly recommend this dealership. I came in looking for a BMW 2 series, which was impossible to locate due to its exclusivity, and I was pleas I would highly recommend this dealership. I came in looking for a BMW 2 series, which was impossible to locate due to its exclusivity, and I was pleased to find the perfect one sitting on the dealership's lot. I was given a very fair deal, given how rare the car is, and I walked away feeling great about taking delivery of my new car. I will be continuing to frequent this dealership for my automotive needs, and will work with them for my next lease. More

great experience My experience at Bert Smith was terrific. John Aslan was very straight forward and professional and got rhw job done!! He is very dedicated to his cra My experience at Bert Smith was terrific. John Aslan was very straight forward and professional and got rhw job done!! He is very dedicated to his craft!! More

Treated Like Family Dear Bert Smith Euro Collection – Used Car Department. We had the most the wonderful experience at Bert Smith with Dan B. in “Sales” and Larry in “F Dear Bert Smith Euro Collection – Used Car Department. We had the most the wonderful experience at Bert Smith with Dan B. in “Sales” and Larry in “Finance”. We called Dan and made an appointment to see the 2010 Dodge Challenger SRT8. Dan held true to a promise that the car would not be sold without at the least a phone call to us. He was waiting on us at our appointment time. He believed that we were good, honest, hardworking people that deserved every chance to make this deal with best financial institution possible. He asked us to wait until Monday and give Larry in Finance the chance to work for us. Larry in “Finance” searched his hardest with many places. He got us a loan with a fantastic percentage rate. He was upfront about how things worked out & did not try to over sell anything. We had a good time & talked about many things. Both Dan & Larry are men of integrity and are top quality representatives of Bert Smith Auto Dealership. We gladly shook their hands and were extremely satisfied if not more. We are preexisting customers of Bert Smith Euro Collection - They made us the happiest people in the world and got us into the car of our dreams. Used Cars. We are treated as quality people that are part of a family institution. We expect to be future customers. We would encourage anyone to do business with Bert Smith We want to say thank you with all the heartfelt happiness we can express. Sincerely, Charles & Dawn Randall More

Excellent work.....So-So Attitude We had "cosmetic" work done on the rear bumper skin area of our Sportwagon. Excellent body and paint work. When I requested,via e-mail, an appointme We had "cosmetic" work done on the rear bumper skin area of our Sportwagon. Excellent body and paint work. When I requested,via e-mail, an appointment for an estimate to have similar work done on the front bumper skin I received no callback, e-mail reply, phone call. Decided to have the work done someplace else. Body & paint work great....customer interaction needs improvement. More

Amazing The customer service was amazing, everyone was so nice and helpful, i am very happy with my purchase and definitely will be recommend this dealership The customer service was amazing, everyone was so nice and helpful, i am very happy with my purchase and definitely will be recommend this dealership to family and friends. More

Terrible This is the sixth new vehicle that I have purchased and, by far, the worst experience. I was refused a test drive because I didn't have an appointmen This is the sixth new vehicle that I have purchased and, by far, the worst experience. I was refused a test drive because I didn't have an appointment. I arranged an appointment for a test drive and then was told that the car was not in stock when I arrived (despite being told to come take a drive half an hour earlier). I was never shown the exterior or interior colors in person (only on the web site). I decided to purchase despite the obstacles discussed above. The delivery of the vehicle has been a nightmare. The car arrived in port in a timely manner and I was told to pick it up five days later at the dealership. This was 30+ days ago and the car has still not been delivered. I have been given several conflicting excuses for the delay, but nothing that makes any sense. I was told that it was on a truck headed our way, but the truck broke down. A week later, I was told that it is being "processed" and can't be released to the trucking company (wasn't it supposedly on the truck a week ago?). Another week later, I was told that it needs a new part and they can't seem to locate the part - BMW can't locate a part for their own car!?! The delays are ridiculous and the conflicting excuses I have been told demonstrate some serious incompetence. This is the first and last vehicle I will purchase from Bert Smith BMW. More

New BMW I used the USAA service to purchase a new car and it was the best car buying experience that I have ever had. I worked with William Stephens and he f I used the USAA service to purchase a new car and it was the best car buying experience that I have ever had. I worked with William Stephens and he found the exact car that I wanted in Germany and it arrived within 2 weeks. Everything was completely straightforward and easy. Other dealers tried the "bait and switch" but I felt like William was just trying to get me the car that I wanted at the best (guaranteed by USAA) price. I love my new car! More

awesome service-William Stephens When I started the process of getting a BMW, I originally went to another local dealer. After a few days, i got the feeling i wasn't a "valued custome When I started the process of getting a BMW, I originally went to another local dealer. After a few days, i got the feeling i wasn't a "valued customer", and that they were not being 100% honest with me about prices.I did some research and wound up at Bert Smith, and it was a totally different experience! I was in a bit of a time crunch that day, and needed to be in and out with my new car in an hour and a half...and they did it! And with a much better price than my original dealer! I worked with William Stephens, and he was very nice and honest, not pushy at all. I had an awesome experience, and i recommend Bert Smith BMW and William Stephens to everyone! More