Bertera Nissan
Auburn, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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A $100 deposit was taken for a VW Jetta which was either already sold or sold while under deposit. The error was not revealed through honesty but rather through discovery. Initially the illegal act was co already sold or sold while under deposit. The error was not revealed through honesty but rather through discovery. Initially the illegal act was covered up by my being informed that they were unable to attain financing for the car. The deceit that was involved was incredible. I had owned two Nissan's previous to this occasion and am so disgusted by this transaction I will never purchase another Nissan from Bertera. I am also telling anyone that I know who is looking to purchase a new vehicle not to go to Bertera and repeat the story over and over again. Having been a good customer of the former Bancroft and new Bertera ownership for service on my Versa I am totally blown away by your deceit. More
I'm pleased to say that this dealership has top quality individuals running the show! From the inception of my first phone call, Steve Z. assured me that he could help me out of my up side down scenario a individuals running the show! From the inception of my first phone call, Steve Z. assured me that he could help me out of my up side down scenario and he did! Man of his word! Gus and Steve made my transition from driving to an XTerra to an Altima 2.5 SL divine! I would recommend anyone to this dealership. Steve is a natural sales person and will keep your interests in mind throughout the entire car buying process. I'm quite impressed and I intend to remain loyal to Steve going forward with future car buying decisions! Amir and Vinnie (finance peeps) were also helpful and fun too! I would have to say that everyone at this dealership including Steve Bertera were fun and informative at the same time! That's a rarity! Definitely go there and take it from someone who can't be sold very easily. More
Bertera is a great place to buy a car and i recommend all my friends there. I bought my 2004 Quest there 3 years ago and whenever i go there for maintenance, i'm still greeted by everyone that i deal with in my friends there. I bought my 2004 Quest there 3 years ago and whenever i go there for maintenance, i'm still greeted by everyone that i deal with in a friendly manner. If there's a problem, it's always resolved quickly. Will buy my next car there soon. More
After being very professionaly Greeted I told the salesman I was just looking and would get him if I needed help. He told me his name and headed away from us just like I had hoped. I ate eeling the p salesman I was just looking and would get him if I needed help. He told me his name and headed away from us just like I had hoped. I ate eeling the pressure. when we had settled on a model we talk to Jeremy again and we sat down in his office and crunched numbers to find out if it was in our price range. We had some worries about MPG and taxes. Jeremy helped us trough it all. After returning home I looked online for a few days and could not find my Murano at a cheaper price just as our salesman had promised! The Bertera experiance was perfect.... I went to have my oil changed one day and found that they were grilling up some treats outside to be shared by everyone! More
When my son was looking for a car I suggested that he speak with Jereme because of my prior experience with him. He is a fantastic person with an awesome personality who, after my conversation with him, speak with Jereme because of my prior experience with him. He is a fantastic person with an awesome personality who, after my conversation with him, was obviously very knowledgeable as well as patient and courteous. I know of many others who have either spoke with him, purchased vehicles through this dealership, had their cars serviced there or in fact were just looking for a reputable and honest dealer to go to when they were ready to purchase. I for one will definitely come to see Jereme when I am financially ready to buy. I have heard nothing but positive reviews from everyone concerning their experiences with all I've mentioned. That's good enough for me and of course I recommend everyone I know who is looking for excellent service all around to visit your establishment because of all the positivity, the honest way customers are treated and for their no BS policy concerning all Bertera-Nissan reps. Your a class act in my eyes and I look forward to doing business with you in the very near future. Sincerely, V. Shannon More
All of the people at Bertera from the front desk, sales to service are a pleasure to deal with. I have 2 Nissan's now and my immediate family has an additional 5 of them. Thanks to Jereme Erlandson for t to service are a pleasure to deal with. I have 2 Nissan's now and my immediate family has an additional 5 of them. Thanks to Jereme Erlandson for the pleasureable experience and for my second Titan! More
From the moment I made phone contact to driving out the driveway in my new car, all of my car buying needs and questions were met with professionalism, courtesy and fairness. Quality of cars, cleanliness driveway in my new car, all of my car buying needs and questions were met with professionalism, courtesy and fairness. Quality of cars, cleanliness of cars and showroom, tour of what is most important, the service area, and programs offered by the dealership would make me return. Sales people were not extremely pushy, very important to me, and I was give a fair price for my trade, as I had done extensive research. More
I recently bought an 04 Titan from Jereme Erlandson, and could not be happier. After calling him to see what they had for used trucks, I went in to look at the 04 Titan he told me about. I testrode it and d could not be happier. After calling him to see what they had for used trucks, I went in to look at the 04 Titan he told me about. I testrode it and decided it was what I was looking for. Then came the "haggeling". I had done my homework, so I knew what the truck was worth. I threw out a price which was well below marked value, and below the price they quoted me over the phone, and it was accepted.. Easy as that! And they gave me a great trade in to. I went through finnancing, and finnished the deal that day. As with any used vehicle, I did have a minor issue with the door latch, that showed up after driving the truck for awile. I called Service, and they were more than acomidating. They took my truck in the next day. and had the problem taken care of without ANY hassle at all, and covered under warenty too. Bretera Nissan is now my dealer of choice for all future auto purcheses. More
I would recommend this dealership to anyone looking for a vehicle. I've had many experiences both in sales and service department. Many friends and family members have purchased here. My next vehicle will a vehicle. I've had many experiences both in sales and service department. Many friends and family members have purchased here. My next vehicle will be without any doubt be bought here. They treat you with great respect. I do not own a nissan at this time but I only bring my cadillac to this place for service. I trust there work 100%. I've always been pleased with the service. I have sent all my friends who are looking for a new vehicle here and will continue to do so. It's not just buying a car, its getting service after the purchase as well. They call and ask you personally if your satisfied. Thats as important as buying because we all know our vehicles will need service. The sales department are friendly, respectable and have sold many cars to people I personnaly know and they are very happy with this dealership. I have sent many customers who will continue purchasing there vehicles because it's a place that truly cares about all there customers. I did this rating because good service doesn't happen everyday. This is one place I will recommend to anyone looking for not only a good deal. The service and respect is yours as soon as you drive into the parking lot. with much respect to all that have made many of my family and friends a happy customer. More
I have dealt with many dealerships in the past fifteen years and have always been harrassed during the buying process with multiple phone calls and lack of knowldge. The sales department at Bertera is top years and have always been harrassed during the buying process with multiple phone calls and lack of knowldge. The sales department at Bertera is top notch, very customer friendly and there is no pressure to purchase. All of your questions are answered and they try to fit you into a vehicle that you can afford, not what they want to sell. I would recommend them time and time again. More