Bertera Nissan

When I came to Bertera Nissan it was my first experience buying and negotiating for a car and the whole team, Jereme especially, went above and beyond to be sure I was comfortable, happy and satisfied with buying and negotiating for a car and the whole team, Jereme especially, went above and beyond to be sure I was comfortable, happy and satisfied with my experience. They did everything they could to be sure I received the price I was looking for, both for my new car and my trade in. Even though Jereme was a stranger, I felt like he was more of a friend and always believed he was looking out for my best interest rather than just trying to make a sale... an important experience for a first time buyer! When my car was hit from behind and nearly totaled, Bertera helped me navigate the mess, even setting me up with a nearby auto mechanic they personally trusted and recommended. It was such a relief to have their help during such a stressful time. Other dealers/sales staff write you off once the sale is done, but Bertera and Jereme are there for the whole ride. My experience with Bertera and Jereme was truly a great one and I look forward to coming back to get my next Nissan! Thanks Guys! More

This was my first visit to Bertera Nissan. I was in the market for a new SUV and the Armada was my first choice. Upon arriving at Bertera, I was welcomed by Teddy Simons. He was very courteous and took h market for a new SUV and the Armada was my first choice. Upon arriving at Bertera, I was welcomed by Teddy Simons. He was very courteous and took his time to go over all of features with the Armada. He made sure that I had no questions and I felt no pressure from him or anyone else to purchase a car from there. After spending some time at the dealership, I signed the contract and drove off in my brand new Nissan Armada. I thank Teddy and the entire Bertera team for making my first new car buying experience such a memorable one! More

After my car was stolen I was in need of a replacement fast. I went into Bertera Nissan and spied am 04 Infinity G35 sitting on the lot. I started talking to Jereme Erlandson who was so laid back and hone fast. I went into Bertera Nissan and spied am 04 Infinity G35 sitting on the lot. I started talking to Jereme Erlandson who was so laid back and honest I had to remind myself I was in a car dealership. Well, to make a long story short, without Any hassle, through financing , and out the door,everyone there was super. Dealing with them was a pleasure. And I have to add that there service department has also been a pleasure. I will definetly do bussness with Bertera Nissan again! More

When the Attorney General cracked down on car dealers in early 2008 and hit them with huge fines, I would have thought that the advertising practices in Massachusetts would have been cleaned up. Unfortunate early 2008 and hit them with huge fines, I would have thought that the advertising practices in Massachusetts would have been cleaned up. Unfortunately, this is not the case. Bertera Nissan continues to use ILLEGAL asterisk pricing. But now they don't even bother to put an asterisk! All over the internet they advertise on AutoTrader and Cars.com as well as their own website berteranissan.com with hidden money. They advertise a low buy price designed to get customers like myself in the door. Thats when they hit me with their hidden $2,500 cash or trade. Where is the Massachusetts Attorney General now? I hope this report is read by as many people as possible. So other people like me aren't duped into taking a drive to a place that thinks they can win a customer by lying to them. After doing more research, I found that this is typical of Bertera Nissan's reputation in their other dealers out in the western part of Massachusetts. Bertera Nissan Ripped me off by wasting my time. I even called a sales rep on the phone (think his name was rich) to confirm the price and that there was no catch and they still lied and said that the price as advertised is all I would have to pay. Deceitful & Dishonest, that is how I would characterize Bertera Nissan! More

Was a new car buyer. Did my homework, knew the price I was looking for within a couple hundred. Went to Bertera to purchase. No one even approached me when I walked in. Stood around for about 5 min then l was looking for within a couple hundred. Went to Bertera to purchase. No one even approached me when I walked in. Stood around for about 5 min then left. Came back about 3 hours later after calling them on the phone and expressing my concern. Met with a salesman and haggled down to my price for the vehicle. Agreed on the price, but did not sign anything. They had to find the vehicle because they did not have it in stock. I kept on them about the vehicle for about 2 weeks but to no avail they said they could not "find" the vehicle that I was looking for in the area. So I took it upon myself to look on the Internet and lo and behold the was not 1 in the area there was 3. Called Bertera on it and said that I found 3 and wanted to purchase 1. They said that my price that was agreed upon was no longer good and they would have to charge me an additional 800 to go and pick up the vehicle and to prep it. I called the dealer that had the vehicle, told them of the situation and gave them the price I wanted the vehicle for. I went to the other dealer and purchase the vehicle in 2 hours. I had to pay an additional 150 more than my original price quote from Bertera but was happy to be done with the whole deal. I would not trust Bertera for a xxxx thing. They lied to me more than once and folded on the deal. They suck. They put me through too much aggrevation and stress that was totally uncalled for. More

I had a very pleasant car buying experience. I went online to get quotes for 09 nis murano and only 1 out of 15 responded with the price that was amazing for me. We live in West Springfield mass and dr online to get quotes for 09 nis murano and only 1 out of 15 responded with the price that was amazing for me. We live in West Springfield mass and drove 1 hour to buy this car because i negotiated the price over the phone and got a fax sent to me with my final price which once again was amazing. Other dealers politely escorted me off the lot when i told them my bottom line price. Frank Iovieno,a sales person at Auburn was very honest and did not play games with me. When i came down to pick-up my car he realized that he forgot to add an additional $83 dollars for the new car plates. But because we already had a price negotiated and I already had a fax from him he just said "my mistake u pay whats on the fax that was sent to you". Once again a very pleasant experience,love our new car. More

I just brought home my new 2008 Altima today and I wanted to say that this dealership is the best that I have ever dealt with! From the moment we walked in the door we were never pressured or forced into an to say that this dealership is the best that I have ever dealt with! From the moment we walked in the door we were never pressured or forced into anything. The car I test drove had a crack in the headlight and Rich assured me that I would get the same car, but without the crack. And Vinny in Finance, didn't make me feel at all pressured by services offered and he as very patient with all of our questions. From the Rich the salesman to Vinny in finance. They are all so wonderful! More