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Bical Auto Mall
Brooklyn, NY
813 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all brand pre-owned vehicles. Please visit and see why we earned top honors for customer satisfaction with DealerRater.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 813 reviews
November 24, 2010
I purchased a brand new vehicle from Explorer.... I was having alot of smoke come out of the pipes... They recommended i take it to a local dealer i took it to kristal and they fixed the problem. Just aft having alot of smoke come out of the pipes... They recommended i take it to a local dealer i took it to kristal and they fixed the problem. Just after a week... I get a phone asking if i want body work done to the car... I told the lady what body work this is a brand new car i just bought it... She says i got to call you back... she then tell me sir im just asking cause there is damage to your car... My driver never once saw a scratch as well as another driver who accompanied him to drive back with him.. I call the dealer service manager after i was told he will call me back: he tells me first the scratch was under dirt then after I told him how could you tell from your office he tell me its noticable. My driver was never given a check in sheet no one ever went over the car with him... Yet they claim that my driver sign a check in sheet which they can't produce.... Shady business.... A dealership who wants to pass the buck for there mistake it sound like.... More
by butterfrombk
Employees Worked With
Kenny
Helpful September 26, 2008
Bernard is one of the most sincere, professional individuals that I have met in the process. He was very helpful. He answered all questions, and was very knowledgeable on his vehicles. I made it individuals that I have met in the process. He was very helpful. He answered all questions, and was very knowledgeable on his vehicles. I made it clear that I needed to be in a vehicle by the end of the week. Unfortunately Ben's hands were tied on this deal. I was given a quote by Charles(If I recall correctly), Sales Manager. The price quote appeared very fair, but I had an appointment and I had to leave. I promised them that I would be back with my spouse. I had a chance to look over the scrap of paper handed to me and realized that there must have been a mistake. 1st-the vehicle lacked many options. 2nd-financing terms were stretched to 84 months. After my wife had a chance to look over the vehicle, she began to ask some questions. "Let's start over from the beginning" Is what she was told. Oh No! My lease was up, I was running out of time. You could have been straight up with me from the beginning! Remember I said, " I'm here with 3 children, I'm not fantasizing, If I was; I'd be alone at the Ferrari dealer. I'm here to buy!" That's too bad, because Bernard is a likable guy. I really wanted to close the deal with him. Instead of a SLE with dealer added leather, we ended up with a SLT1 leather heated seats, dual moonroof,dvd, back-up sensor etc ALL FOR LESS THAN THE PRICE QUOTED..... 24 fewer payments. Thanks Charles for pointing me in the right direction! More
by bricklover
Employees Worked With
Bernard (Ben)
June 01, 2006
Their customer service and quality of service is pathetic. They are bunch of liars thinking that customers dont know anything about the car so that they can rip them off. I gave my car for coolant f pathetic. They are bunch of liars thinking that customers dont know anything about the car so that they can rip them off. I gave my car for coolant flush and got back my car without filling enough coolant in it. And another time, got the car with a dent in the hood and they did nothing to solve it. Customer Relationship manager is a 100% liar. Looks like he doesnt know the meaning of the term "Customer Relationship" More
by kr4056
Employees Worked With
Allan Sehas
