Bical Auto Mall - Service Center

Charlie Albanese is the best charlie has been our go to guy for cars we come all the way from nj to get our cars from charlie Albanese we tell all our friends to go see charlie charlie has been our go to guy for cars we come all the way from nj to get our cars from charlie Albanese we tell all our friends to go see charlie More

Service Great customer service and response. I was taken care of efficiently and was out quickly. Very pleased with experience. Can't wait see new location! Great customer service and response. I was taken care of efficiently and was out quickly. Very pleased with experience. Can't wait see new location! More

Great Service Service was done in a timely manor, and with professionalism. Went in for oil change and they also rotated the tires. Service men were great. Service was done in a timely manor, and with professionalism. Went in for oil change and they also rotated the tires. Service men were great. More

Horrible service and communication Don't ever come here,especially if you don't know much about cars.They will lie to you to get more money out of you by telling you there are repairs o Don't ever come here,especially if you don't know much about cars.They will lie to you to get more money out of you by telling you there are repairs outside of the scope of work you asked for. They also tack on unnecessary repairs in order to get more money out of you. More

David Ramoutar I took my Hummer H3 in for recall work. I was on time for my appointment they took me right in and David Ramoutar the service advisor treated me with I took my Hummer H3 in for recall work. I was on time for my appointment they took me right in and David Ramoutar the service advisor treated me with the upmost respect and kindness. the service staff were on point also. Thanks David!!! More

The Worse Dealership The worse Dealership i ever been to. The staff of the shop extra rude . I called few days before and say that my 2002 Gm car has engine issue can i br The worse Dealership i ever been to. The staff of the shop extra rude . I called few days before and say that my 2002 Gm car has engine issue can i bring it in and they said yes. When i go there they were yelling at me and told me to get my car out of their lot and they wont work on it since its too old and they dont have mechanic to work on it. They only take cars 2006 and up and maybe they can see my car in April. THE WORST DEALER EVER STAY AWAY!!!! More

excellent service with went there because my dealer were i purchased the car closed. It was the first time i went there and was impressed with the service i got. they fixed went there because my dealer were i purchased the car closed. It was the first time i went there and was impressed with the service i got. they fixed a recall on the car and did a inspection and checked my brakes which were good. More

The Service Department/Customer Service My bad experience with the service department was with my vehicle having a check engine light on and I called for an appointment and they couldn't get My bad experience with the service department was with my vehicle having a check engine light on and I called for an appointment and they couldn't get to me for 3 weeks. I wrote Customer Service about this and they said they would get back 2 me via email or phone and they never did. I had to take my car to NJ to get repaired and I have been dealing with Kristal for years. They just lost a customer. More

No one cares Having owned many new luxury cars before, I've never encountered such disregard and apathy from the employees and management. Brought 2011 Escalade f Having owned many new luxury cars before, I've never encountered such disregard and apathy from the employees and management. Brought 2011 Escalade for service. Parking sensors and Bluetooth are out. Had do come back twice leaving the vehicle there for days. A day later everything still doesn't work. Tried to address this with the dealer who responded: nothing we can do. The general attitude is: get you in and out while doing nothing. More

sale department not so bad but service is not nice the manager is the worst manager I've ever met {anthony}...he is rude and runs the place like a gangster shop not what you looking for in a dealership,,, manager is the worst manager I've ever met {anthony}...he is rude and runs the place like a gangster shop not what you looking for in a dealership,,,,i went to city cadillac wow what a different experience even a loaner car i didn't ask for i felt like i had a mercedes wait isn't cadillac competing with mercedes in terms of service and luxury.....kristal service has a lot to learn anthony the service manager should go he is bringing the place down and the other workers should be trained for better customer service.....let them visit bmw or mercedes service dept...xxxx visit city cadillac....anthony is rude thinks he owns the place does not act like a manager who cares about real service ....the place is a dump no real waiting area looks like some old donated furniture in the room no heat i know i hear about the new location coming soon but the customers will be gone before its open and if the same attitudes carry over they won't patronize the new facility either .........worst service dept ever......... More