Bical Auto Mall - Service Center

excellent service with went there because my dealer were i purchased the car closed. It was the first time i went there and was impressed with the service i got. they fixed went there because my dealer were i purchased the car closed. It was the first time i went there and was impressed with the service i got. they fixed a recall on the car and did a inspection and checked my brakes which were good. More

The Service Department/Customer Service My bad experience with the service department was with my vehicle having a check engine light on and I called for an appointment and they couldn't get My bad experience with the service department was with my vehicle having a check engine light on and I called for an appointment and they couldn't get to me for 3 weeks. I wrote Customer Service about this and they said they would get back 2 me via email or phone and they never did. I had to take my car to NJ to get repaired and I have been dealing with Kristal for years. They just lost a customer. More

No one cares Having owned many new luxury cars before, I've never encountered such disregard and apathy from the employees and management. Brought 2011 Escalade f Having owned many new luxury cars before, I've never encountered such disregard and apathy from the employees and management. Brought 2011 Escalade for service. Parking sensors and Bluetooth are out. Had do come back twice leaving the vehicle there for days. A day later everything still doesn't work. Tried to address this with the dealer who responded: nothing we can do. The general attitude is: get you in and out while doing nothing. More

sale department not so bad but service is not nice the manager is the worst manager I've ever met {anthony}...he is rude and runs the place like a gangster shop not what you looking for in a dealership,,, manager is the worst manager I've ever met {anthony}...he is rude and runs the place like a gangster shop not what you looking for in a dealership,,,,i went to city cadillac wow what a different experience even a loaner car i didn't ask for i felt like i had a mercedes wait isn't cadillac competing with mercedes in terms of service and luxury.....kristal service has a lot to learn anthony the service manager should go he is bringing the place down and the other workers should be trained for better customer service.....let them visit bmw or mercedes service dept...xxxx visit city cadillac....anthony is rude thinks he owns the place does not act like a manager who cares about real service ....the place is a dump no real waiting area looks like some old donated furniture in the room no heat i know i hear about the new location coming soon but the customers will be gone before its open and if the same attitudes carry over they won't patronize the new facility either .........worst service dept ever......... More

This dealership is the worse.they have poor customer service no consideration for the customers and a service dept that don't know wat the xxxx they doing. I bought 3 cars from them all have broken dow service no consideration for the customers and a service dept that don't know wat the xxxx they doing. I bought 3 cars from them all have broken down within a year. They keep exchanging it n not even a year it breaks down. I had my traverse for 10 months car broke down had it tow to the dealership explain to Kenny the situation he said all I see wat the problem is. Calls me back n tells me it's the fuel pump bad gas once again the same thing like the other 2 cars. He said I fix it took 2 days finally go pick it up i was overcharge . it cost me 940 only to take the car out the shop n drive it home n it breaks down again. Call him back and he says can't do not nothing it's Christmas Eve the car won't b check till Thursday. Once again leaving me again without a car for the holidays . Ask him for a rental tells me he cudnt help me. They should not be in business they should be close down. I reported this to consumer affairs n next it's suing them for the money they charge me and not fixing the problem on my car. Last thing hired professional mechanics that really know what they are doing and stop robbing your customers. More

Purchased my Buick almost a year now ,d sales person Carlos def is in d 5 star range ,however I took d service package which generated a value that matched what we owed after our trade in ,to me I hones Carlos def is in d 5 star range ,however I took d service package which generated a value that matched what we owed after our trade in ,to me I honestly thought I got d best package for what I was signing up for..unfortunately my very first trip for service their changed all of the cherry coating that I had experienced ,Kenny is in a class by himself & d remaining co-workers is not very far behind him ,here is some of d things that I encountered ,no customer service experience,irresponsible for you're vehicle in their possession during repair time( picked up my vehicle with dents on it / saying it's not their fault !!!!!!),true con artist style for repairs that initially is covered under you're package ,time frame for repairs is like u have nothing to do ,poor & unsanitary waiting room , This dealership on a scale of 1-10 doesn't even deserves a 1 it is def a MINUS , who really supervises these workers ,are they really being paid for what their job is ? Honestly the employer needs new workers ,he is lacking business due to d loss of what consumers experience at his dealership, consumer affairs should look into this place because it's unfair to anyone to be paying for a service that cannot & is not given....I'm writing this review only because it's not fair to be paying a monthly fee & not getting the required service that I'm paying for....visit them now and it's over 15 people on a waiting side d road line up for repairs with a 8:00 am appointment with just over 3 or 4 mechanics,with a comment from d tag employee to come back tomorrow @ 8:00 am ,1 time 2 time come on ....please look for a dealership that deserves & appreciate you're business . More

I have bought 3 gmc yukons from Kristal .they are the WORST. they don't stand behind their vechicles, and all there vechicles have problems .even brand new ones out of showroom WORST. they don't stand behind their vechicles, and all there vechicles have problems .even brand new ones out of showroom More

the worst dealer I have ever delt with , when you get there you seem to be in there way, like you have nothing better to do then to annoy them . you have to call the owner sammy bical in order to get there you seem to be in there way, like you have nothing better to do then to annoy them . you have to call the owner sammy bical in order to get any kind of service done on your car , More

I had my car towed to this dealership after the car would not start. The dealership charged me a little over $1700 for various repairs. ( A new BCM, tune up, and oxygen sensor). The car repairs took one da not start. The dealership charged me a little over $1700 for various repairs. ( A new BCM, tune up, and oxygen sensor). The car repairs took one day to complete. I took the car out of the shop after said repairs had been completed. I drove the car to work, parked the car in a garage, only to return and the car would not start again. I called the dealership and was assured that the problem would be fixed. I had the car towed back to the dealership. I was called the next day and told that I would have to pay an additional $400 for a fuel pump even though I had already paid for the car to be repaired and it had not been repaired. The service manager told me that they had not checked the fuel pump initially and that I would be responsible for the fuel pump, but they would not charge me for the labor. I was very upset and told the service manager (David R.) and his manager that I did not think that this was fair since I had the car towed because it wouldn't start and then I took it and the next day I had to have the car towed again. Neither the service manager nor his supervisor showed any understanding for my situation and just kept simply saying it would be $400. I then contacted GM customer service and spoke with a Brenda who informed me that unfortunately after contacting the dealership several times that the dearship was unwilling to fix my car without me paying an additional $400 and they accepted no responsibility for not checking the fuel pump when I initially had the car towed to their shop. I called the dealership since I felt that I had exhausted all my options and told them that I would pay the $400 to just please fix the car. I've called every day for the past three days only to be told that the car would be fixed. There is no estimated date of completion, just simply "we'll call you" by David R. I asked David R. why was it taking so long to put in one thing when it only took one day to fix my car when I paid them initially $1716. David R. repeated "I'll call you when your car is ready." I would NEVER do business with this dealership again. I have only bought Chvey's in the past. This is my third, and this experience has put such a damper on the way I view GM. More