
Big Star Cadillac
Friendswood, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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No service at service dept. Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm Tried numerous times to contact someone, anyone, in the service department concerning our SRX a/c issues. Never got one human to talk to or help. I'm done with this dealership. More
Best car buying experience yet Very friendly staff who assisted me in purchasing the right vehicle. Zulfi was excellent sales person in that he was not over bearing in "pushing" a Very friendly staff who assisted me in purchasing the right vehicle. Zulfi was excellent sales person in that he was not over bearing in "pushing" a sale. He answered all questions and gave information as needed. Very educated on the brand and car I looked at. Left dealership without being coddled to "go inside dealership" as I tried to leave and felt very comfortable about the experience. There were no prodding calls the next day and after careful consideration over my choices, I made the decision to move forward with the purchase. The buying process what just as comfortable and informative as the shopping experience was. Hit a huge pothole 2 days after buying and Zulfi, my sales guy, helped me find tire and I am sure I'll be buying from here for quite some time. They understand what I have failed to experience anywhere else. That they are there to help me buy not to sell! More
Excellent experience! This was by far the best experience I've had at a car dealership. Jimmy, Patrick and Mike are excellent at what they do! I love my new SRX and highly This was by far the best experience I've had at a car dealership. Jimmy, Patrick and Mike are excellent at what they do! I love my new SRX and highly recommend Ron Carter Cadillac! Thank you so much! More
Best Buying Experience Ever!!! Wow! What a great experience buying my first Cadillac! Mr. George Clark was my sales representive. Actually a close friend referred me to George. He Wow! What a great experience buying my first Cadillac! Mr. George Clark was my sales representive. Actually a close friend referred me to George. Her opionion of George was spot on! Polite, professional and very very knowledgeable! I not only purchased a new XT5 at a great price, I left feeling valued as a Cadillac owner!! More
great experience The staff at Ron Carter friendswood were friendly and helpful. Zulfi helped us with our purchase and took the time to make sure we were completely sat The staff at Ron Carter friendswood were friendly and helpful. Zulfi helped us with our purchase and took the time to make sure we were completely satisfied with our choice and purchase. He even called to follow up with us a few days after leaving the dealership. More
Awesome team of customer focused people! Angela Davis is by far the best customer focused Sale Rep that I have ever worked with. Coming from 30 years of driving imports, I came to look at Angela Davis is by far the best customer focused Sale Rep that I have ever worked with. Coming from 30 years of driving imports, I came to look at Cadillacs when the best the Japanese owned automakers had nothing that interested me. From fit and finish to technology and performance, nothing from Acura (drove for the last 12 years), Lexus or Infinity came close in my analysis. Went looking for a new car but when I could not fit what I wanted into my budget, she came up with my dream car, just a couple of years pre-loved at a fair price. She helped me along the way and I was able to pick up my new car today. She even consulted on naming her . Take a peek at the dealership and ask for Angela, you will be treated fairly and will be well taken care of! More
Great Very Satisfied with my new 2016 Escalade. Thanks to the great service at Ron Carter Cadillac I will be coming back for my next purchase Very Satisfied with my new 2016 Escalade. Thanks to the great service at Ron Carter Cadillac I will be coming back for my next purchase More
GRADE AAA+++ I purchased my Cadillac ATS on 5/3/2016 and the service I received was phenomenal. From my salesperson to the completion of my paperwork, I really enj I purchased my Cadillac ATS on 5/3/2016 and the service I received was phenomenal. From my salesperson to the completion of my paperwork, I really enjoyed the hospitality, friendliness, and professionalism. Negotiation was discussed at the table and my test drive was simply good conversation with no numbers involved. I would like to thank all 3 of those that helped me with my purchase. (Jimmy Mauricio, Patrick, and Mike) I will be coming back!! More
Third time to this dealer. We recently purchased a Cadillac Escalade. I live in Houston and the long drive to Ron Carter was the best decision could have made. I live near a dea We recently purchased a Cadillac Escalade. I live in Houston and the long drive to Ron Carter was the best decision could have made. I live near a dealer but still decided to go here. Fui was very professional in describing the difference of other cars to the one we like.Mike in finance also was very helpful to make sure I got all my discounts. I would work with them again in a heartbeat, and would talk to Lui again. Thanks Lui and all the people that work there. More
Great communication! My experience is a bit different than most, I saw a great deal on a new XTS from this dealer almost 1200 miles away from my home in the Chicago suburb My experience is a bit different than most, I saw a great deal on a new XTS from this dealer almost 1200 miles away from my home in the Chicago suburbs via AutoTrader.com. I worked everything on this deal including financing and delivery through Mark Mauricio through e-mail, FedEx and text messaging and they maintained communication including during a 10 day period when I had a scheduled trip to Asia. Mark is sales was very helpful and I got a great deal on this awesome new XTS and saved thousands versus the local dealers in my area. Mike in finance also was very helpful and while I am unlikely to use any of the local services, but they were very good on pre-sale service and have made sure I was absolutely satisfied post-delivery. I would work with them again in a heatbeat, and would especially do this if I were local to the Houston area. Very professional organization, and their e-commerce department was completely responsible for my sourcing this car from them. Without this, I may not have even bought the car at all, because I really was not doing much more than browsing used cars when I found this particular car and bought new because of the excellent deal on this magnificent car! More