Big Star Cadillac - Service Center

Thank You Ainlsey! Ainsley was so easy to deal with and was very helpful while our truck was in the shop. I greatly appreciate her quick response time and her keepin Ainsley was so easy to deal with and was very helpful while our truck was in the shop. I greatly appreciate her quick response time and her keeping us updated with progress. I have purchased 4-cadillacs from Big Star and one of the biggest reasons i keep coming back is the service. Ainsley was awesome !! More

Big Star Cadillac and Bobby made the warranty work process seamless. Bobby was very professional and kept me updated on the status of repairs. process seamless. Bobby was very professional and kept me updated on the status of repairs. More

Professional, clean, honest, good service. Bought a used car from them and was relatively no haggle. Bought a used car from them and was relatively no haggle. More

Ainsley is always a pleasure to work and stays on top of everything. I only have my car serviced at this dealership. everything. I only have my car serviced at this dealership. More

The service appointment went very well. But the shop tossed the trunk to locate the wheel lock key. Then instead of returning it the the compartment in the trunk they left it on the passeng But the shop tossed the trunk to locate the wheel lock key. Then instead of returning it the the compartment in the trunk they left it on the passenger seat. If they would have asked me for it I would have given it to them. And would have left the trunk a mess. More

I purchased 2024 escalade, the bumper pushed out on the left I knew its defect from the factory, DANIEL Woods service manager and Isaiah Rodarte take care, I'm very happy now again thanks for excellence jo left I knew its defect from the factory, DANIEL Woods service manager and Isaiah Rodarte take care, I'm very happy now again thanks for excellence job, More

They did a great job servicing our Cadillac and the customer service is awesome. Great Job! customer service is awesome. Great Job! More

I do not like this part it the survey that requires a specific number of words to get to the next page specific number of words to get to the next page More

Jeffery was excellent and very courteous. He understood what I was trying to explain about the problem with my car. He understood what I was trying to explain about the problem with my car. More

Service ticket is still open. Waiting for part. While waiting for diagnosis, which was not completed the same day, advisor went to lunch and never returned. He did check on me bef Waiting for part. While waiting for diagnosis, which was not completed the same day, advisor went to lunch and never returned. He did check on me before he left, but I had to check in with the desk to get the status. I was waiting at dealership. Had to request shuttle home. When I called the next day ( I had to initiate), no update available. It took 2 days to diagnose the problem and burned 1/4 tank of gas. Problem is recurring rattling. First told it was foreign object in seat, but rattling still there. Then told muffler, repaired, but still there. Now, told muffler again, waiting on part. Rattling noise when accelerating from full stop. Getting notifications for work already completed, but when I ask what else needs to be done, no additions. More