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Big Star Hyundai
Friendswood, TX
6,694 Reviews
Located in friendly Clear Lake, on the Gulf Freeway, just 2 minutes south of beltway 8, we are Big Star Hyundai in Friendswood, Texas. Our large dealership is really a family business as part of the Ken Garff Automotive Group and is extremely devoted to giving back to our Greater Clear Lake community which we serve; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pearland, Texas City and Houston areas.
Our mission is simple: Encourage, Contribute, Grow! We contribute as often as possible within the community; whether recognizing stand-out high school senior stand-outs from the Friendswood Way, Clear Lake Shores, League City, Texas City and Houston area with the Big Star Achievers $1,000 college scholarships, donating to Clear Creek Independent School District's Athletics, helping fund innovative teacher grants through the Clear Creek Education Foundaton or assisting Hope Village in their goal to better the lives of disabled and mentally challenged adults in our area.
Big Star Hyundai is here to serve all of your Hyundai needs. We have the most professional and experienced staff to help you with your next new Hyundai or pre-owned Hyundai purchase. With over 1,000 new Hyundai in stock, we WILL have the exact vehicle you want. We are the largest, #1 Volume Hyundai Dealer in Texas for a reason.
At Big Star Hyundai, we're ready to help any car shopper that walks through our doors. Our new Hyundai inventory has a wide range of terrific cars and SUVs for sale, and we're ready to work with you on new Hyundai leases near Clear Lake Shores. Or, should you want to buy a pre-owned model, our used car inventory includes all sorts of used Hyundai models and deals from other brands that we know drivers enjoy. No matter the type of car you want to buy, Big Star Hyundai can help!
We're Committed to Providing an Exceptional Customer Service Experience
So, why else should you shop with our Friendswood Hyundai dealer? Well, we're committed to making your experience as enjoyable as possible. Finding the car or SUV that you'll drive for the next few years should be fun and stress-free, and that's what we accomplish at our dealership. We provide auto finance resources so that securing a car loan is easier, and we're ready to work with any credit history. Even after you've bought your car, our Hyundai service center near League City makes auto maintenance a breeze, and you can buy auto parts from us. If you're ever feeling stressed or unsatisfied with your car shopping experience, our team will do everything we can to make it better.
Visit Big Star Hyundai Serving Houston Drivers
So, whether you want to buy a new Hyundai SUV near Texas City or need help with auto service, Big Star Hyundai is the dealership to visit. You'll find that our friendly atmosphere and team members improve any time that you spend in our showroom, and that our honesty makes car buying less stressful. If you have questions but not time to visit, you can always reach out through email or by giving us a call, but our flexible hours and in-person experience make visiting a great way to get help with whatever you need!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,694 reviews
October 18, 2015
Terrible customer service experience I visited this dealership with my family on October 17, 2015 with the purpose of buying a Hundyai Tulsa. What followed is probably the worst experienc I visited this dealership with my family on October 17, 2015 with the purpose of buying a Hundyai Tulsa. What followed is probably the worst experience I had ever encountered in my history as a customer. For starters, we had our eye on a 2015 tucson that we saw online for about $19,000. That was the only reason I decided to bring the entire family to see the car. My mom was looking for an economical compact SUV. We ended up test driving it and saw right away that the car wasn't new. It turns out that the car was a loaner--a car loaned by the dealership to customers who needed to bring their own cars for service. The car had 4,000 miles and Daniel told us it was worth $28,000!!!! Ridiculous for a car that many dealerships, including Honda and Toyota, consider pre-owned! After we decided that we didn't want the car, we tried to get a deal on a 2016 Tucson instead. Daniel delivered with what we thought was a good deal. $25,456 for a new 2016 Tucson. Fine, we decided to go through with the deal on this brand new tucson. By this time we were already tired. All the haggling kept us in the dealership for 3 hours. We were desperate to sign the paperwork and go. However, it was when we got to the financial paperwork that everything went south. Since my parents do not speak perfect English and don't always understand the language, it was my job to translate for them. For some reason, Kelly, who was in charge of all the paperwork, had an issue with this. It's important to note that when you buy a car, you want to make sure that you understand exactly what you are signing. However, everytime I would ask her questions, she would snap and say things like "weren't you paying attention?" "stop interrupting me!" and "what is your problem?" She didn't fully explain what we were signing so of course I would have to ask her questions which she took as me interrupting her. She also made SO MANY mistakes on the paperwork. She messed up the address several times and even the expiration date on the 10-year warranty! Horrible lady. It also turns out that Daniel LIED to us. The brand new 2016 car that we wanted to buy already had 500 MILES on it!!! He had told us it would have a maximum of 40 miles! By that time, we had already spent 5 hours at the dealership and wanted to leave. The terrible attitude that Kelly had and the lying that Daniel did was horrible. My parents signed the paperwork and I left the dealership in tears after Kelly made us all feel like trash. My parents and I realized that we should've ran as soon Kelly's terrible attitude began. Please DO NOT GO HERE! As a paying customer you have the right to be treated with respect. Here you will be lied to and treated like garbage! We plan to tell the truth about this terrible dealership on the customer experience survey. More
by KARINA HERNANDEZ
Employees Worked With
Kelly Galvan-Garcia
October 17, 2015
Ron Carter Hyundai = Great car buying experience ! Great experience buying from Paul at Ron Carter Hyundai. He really went the extra mile to make sure we got exactly what we were looking for, and at a Great experience buying from Paul at Ron Carter Hyundai. He really went the extra mile to make sure we got exactly what we were looking for, and at a fair price. We drove all the way from Austin to Houston to buy from Ron Carter, and this was influenced by the reputation of Ron Carter Hyundai, and also the great experience on the phone we had with Paul. This is our second new Hyundai, and we are pleased to be new Hyundai owners again, and partners with Ron Carter Hyundai ! More
by RON_KENT
Verified CustomerOctober 16, 2015
Best Dealership in the Nation If you're looking for a new vehicle, the best place to go is right here in Houston! The Staff at Ron Carter Clear Lake are the best! Very knowledgea If you're looking for a new vehicle, the best place to go is right here in Houston! The Staff at Ron Carter Clear Lake are the best! Very knowledgeable with their vehicles and are determined to make the best deal possible!! More
by IRAINBOW_ELI
Employees Worked With
Sosa L.
October 16, 2015
Great deal! Great deal on the vehicle worth the drive to Clear Lake. Sales staff friendly listened to customers needs and did not try to put you in a vehicle beyo Great deal on the vehicle worth the drive to Clear Lake. Sales staff friendly listened to customers needs and did not try to put you in a vehicle beyond what you were looking for. More
by TURTLEKK
Employees Worked With
zzPaul zzJones
October 15, 2015
overall the experience was great I had the best experience, they were nice and the people were nice it was professional and we got the car. I would definitely recommend this place to I had the best experience, they were nice and the people were nice it was professional and we got the car. I would definitely recommend this place to others More
by MEMECAIN47
Employees Worked With
Other Employees :
James Baker, zzScott zzSanders, zzMiles zzWalker
October 15, 2015
Will come see Jarred on my next vehicle Love Ron Carter Hyundai & would definately return to get my next vehicle. They are very professional. As I stated I enjoyed working with jarred Howard Love Ron Carter Hyundai & would definately return to get my next vehicle. They are very professional. As I stated I enjoyed working with jarred Howard & have worked with him before. A valuable employee at Ron carter hyundai. More
by JENV007
October 15, 2015
My loyalty remains here. Every team member at Ron Carter is dedicated to you and your experience. Tasos Karamitsos is my go to guy when buying a new Genesis and Adrian Chapa i Every team member at Ron Carter is dedicated to you and your experience. Tasos Karamitsos is my go to guy when buying a new Genesis and Adrian Chapa is definitely my go to guy for any service needs. All members of the Ron Carter Hyundai team will always take the time to talk to you and make sure you understand what is going on and will make sure that you are completely comfortable. I recommend this dealership to everyone I come across. More
by osiris
Employees Worked With
Adrian Chapa, Tasos Karamitsos
October 15, 2015
More To Come Had a pleasure meeting and being helped by Jose Suarez very straight forward and friendly. bought my 2nd car from Ron Carter looking forward on more Had a pleasure meeting and being helped by Jose Suarez very straight forward and friendly. bought my 2nd car from Ron Carter looking forward on more to come. More
by jysalinas
Employees Worked With
zzJose zzSuarez
October 15, 2015
Great Experience First time buyer experience was amazing! Mr.Sosa did a phenomenal job. He made my Ron Carter experience superb. I was able to get all the features I First time buyer experience was amazing! Mr.Sosa did a phenomenal job. He made my Ron Carter experience superb. I was able to get all the features I wanted at a great price. Famtasic deal! More
by SHELBY_HOLMES
Employees Worked With
Finance department Mr.Penn, Sosa L.
October 14, 2015
New Car Pleasant experience. The salesman Miles Walker was professional not pushy asked what we wanted. Listened and suggested the Sonata. Will return to this Pleasant experience. The salesman Miles Walker was professional not pushy asked what we wanted. Listened and suggested the Sonata. Will return to this dealership again. More
by EDIEBURK
Employees Worked With
Kerry Marsh, zzMiles zzWalker
