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Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
4.2
6,898 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,898 reviews

January 31, 2026

Jarred is the man! Super pro! Many thanks to the man! Made the entire process smooth and relaxing More

by mikedubb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cisco Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2026 -

Big Star Hyundai responded

Thank you so much for your review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 31, 2026

Juan was very helpful, attentive, and respectful. He took my concerns seriously and gave a well explained answer to what was going on. More

by CMACEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kohl Young
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Feb 02, 2026 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 30, 2026

This was a great car buying experience. Big Star & Arin exceeded my expectations. Highly recommended! More

by BUZZK62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arin Robeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzChristian zzKaramitsos, Brandon Sandoval
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Jan 30, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 28, 2026

Honestly Eric went above and beyond to help accommodate not just what I wanted but what was in my budget. If we couldn’t make this work we can do this or that he definitely made a way and ultimately he acc More

by Bri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Chairis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2026 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 27, 2026

The wait time too long. It should not take 3 hours for an oil change More

by c-bond007
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
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Jan 27, 2026 -

Big Star Hyundai responded

hank you for your review. We apologize for the wait and any inconvenience. We agree, it shouild not take that long. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

January 26, 2026

They talk nice but service is average. Also they never rotate my tires and few months back they messed up with my engine cover More

by kasim_71
Recommend Dealer
No
Employees Worked With
Bryan Malave
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Malave
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Jan 26, 2026 -

Big Star Hyundai responded

Thank you for the opportunity to be of service to you and for being honest with us. We pride ourselves on being friendly, but that should never come at the expense of top-tier technical work. I’m very sorry to hear about the engine cover issue and the missed tire rotations. We’d like the chance to make this right and ensure your vehicle is back to 100%. Please reach out to me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

January 25, 2026

Service excellent, but have a complaint about paper work. Although I was asked to sign three pages documenting the work on my Ionia 6 2025, I was refused a copy of these documents that I was required to sign More

by Pdansby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 26, 2026 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement and someone from our service department will be contacting you shortly regarding your paperwork.

January 25, 2026

Clean facilities friendly staff in and out very quickly. Was greeted immediately by. I will return More

by Kaylynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kohl Young
Print
Jan 26, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

January 24, 2026

Excellent people on board. Adrian as usual does an awesome job of communicating everything as well. Engine replacement and no loaners or rentals available was an extra step we More

by Stan.emerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t recall the other names assuring me. But everyone very helpful
Print
Jan 26, 2026 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

January 23, 2026

Brett my salesman was very friendly and helpful, He was knowledgeable about the car and professional in his method of sales. After choosing my vehicle, I proceeded to Finance where Jimmy handled the proces More

by Masiekierski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Karamitsos
Print
Jan 26, 2026 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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