Big Star Hyundai

Honestly Eric went above and beyond to help accommodate not just what I wanted but what was in my budget. If we couldn’t make this work we can do this or that he definitely made a way and ultimately he acc not just what I wanted but what was in my budget. If we couldn’t make this work we can do this or that he definitely made a way and ultimately he accomplished just what I wanted. Truly thankful! More

The wait time too long. It should not take 3 hours for an oil change It should not take 3 hours for an oil change More

They talk nice but service is average. Also they never rotate my tires and few months back they messed up with my engine cover Also they never rotate my tires and few months back they messed up with my engine cover More

Service excellent, but have a complaint about paper work. Although I was asked to sign three pages documenting the work on my Ionia 6 2025, I was refused a copy of these documents that I was required to sign Although I was asked to sign three pages documenting the work on my Ionia 6 2025, I was refused a copy of these documents that I was required to sign. I want a copy of the document I was required to sign. More

Clean facilities friendly staff in and out very quickly. Was greeted immediately by. I will return Was greeted immediately by. I will return More

Excellent people on board. Adrian as usual does an awesome job of communicating everything as well. Engine replacement and no loaners or rentals available was an extra step we Adrian as usual does an awesome job of communicating everything as well. Engine replacement and no loaners or rentals available was an extra step we had to deal with. Other than that all good so far. Sent back in after 2 days with battery drained. Replaced battery prior to doing a diagnostic for a potential battery draining issue as well. More

Brett my salesman was very friendly and helpful, He was knowledgeable about the car and professional in his method of sales. After choosing my vehicle, I proceeded to Finance where Jimmy handled the proces knowledgeable about the car and professional in his method of sales. After choosing my vehicle, I proceeded to Finance where Jimmy handled the process of completing the necessary documents. Throughout the entire process Christian, the General Manager was very attentive and easy to work with. I felt valued as a customer and enjoyed the friendly atmosphere. More

Upon entering the dealership, I was met by Brett Muller who patiently showed me the Tucsons in inventory. He was knowledgeable and professional. After choosing my vehicle I met with Jimmy Kirby in Finance. who patiently showed me the Tucsons in inventory. He was knowledgeable and professional. After choosing my vehicle I met with Jimmy Kirby in Finance. We completed the documents required in a timely manner. He was thorough and kind throughout the process. Throughout the entire transaction Christian Karamitsos oversaw the transaction to be sure my needs were met and questions answered. More

The atmosphere at Big Star is amazing. The people here are friendly and professional. My sales person, Rose Rodriguez is outstanding! The people here are friendly and professional. My sales person, Rose Rodriguez is outstanding! More

The sales people are nice and the finance manager is helpful. The only problem I have is they have a lot of click bate to get you in, then comes the bate and switch. Whatever number you planned on spe helpful. The only problem I have is they have a lot of click bate to get you in, then comes the bate and switch. Whatever number you planned on spending, add about another 150. I'm not mad at them, all dealerships do the same thing. Just be ready. More