Big Star Hyundai - Service Center

I love how i was taken care of with getting home and getting back to get my car! And a video showing my car was in good hands getting back to get my car! And a video showing my car was in good hands More

Good service and responses from their team of employees while they are servicing your vehicle while they are servicing your vehicle More

Everyone was very pleasant & caring about my experience. Quick & easy. I expected to be there a lot longer than it took. Thank you Quick & easy. I expected to be there a lot longer than it took. Thank you More

I will NEVER get my car serviced at Big Star again. The service is the worst! The last 2 times I have been there for 4 or 4.5 hours. On the last visit, they kept my lug nut key and I had to come bac The service is the worst! The last 2 times I have been there for 4 or 4.5 hours. On the last visit, they kept my lug nut key and I had to come back out there and spend another 1.5 hours to get it fixed. I tried emailing, but Kohl only answers emails if you threaten to leave a bad review. He then asks if he can call, but calls when you are in a meeting, says he will call back and never does. 4.5 hours for an oil change and front brakes, and I was charged about double what Brake check would have charged me. They were going to give me a fantastic deal on a wheel alignment, I just had to come back again at another time, and drop of my car, or wait a couple of hours again, and the super low price was more than double what I actually paid someone else to do it for. So, I will get my oil changes and tire rotations done there, but I will find someone else that can do whatever work needs done without making me wait hours upon hours, who won't keep important parts of my car, and who won't charge me out the behind for the privilege of sitting around their service department. I was sure I would buy another Hyundai when the time came.....now I am not so sure. More

I have been going here for years I never had any problems. The price for car service is getting too expensive. I might have to start going somewhere else for service. problems. The price for car service is getting too expensive. I might have to start going somewhere else for service. More

On 3 occasions, my car had oil stains on the upholstery when we picked up the car, it didn’t have the stains when we dropped the car off. The first 2 times, I cleaned it but now I am annoyed. when we picked up the car, it didn’t have the stains when we dropped the car off. The first 2 times, I cleaned it but now I am annoyed. More

Friendly staff who appear to enjoy doing their jobs. Caleb, Manager of Service Department Customer Check In, was phenomenal. The epitome of customer service. Caleb, Manager of Service Department Customer Check In, was phenomenal. The epitome of customer service. More

Only saw Natalie at drop off but was pleasant and satisfactory. Carwash - the inside could have been better cleaned. Otherwise, fine. satisfactory. Carwash - the inside could have been better cleaned. Otherwise, fine. More

Bryan Malave completed what I asked to be done. He did try to upsell me but when I said no, he didn't keep pushing which I appreciated. It's easy to schedule service. I appreciated the Uber/Lyft He did try to upsell me but when I said no, he didn't keep pushing which I appreciated. It's easy to schedule service. I appreciated the Uber/Lyft service. More

Thank you for making the process so easy. Planned, organized, in and out easy peezy. Planned, organized, in and out easy peezy. More