Kaleb Chadwell
Kaleb Chadwell at Big Star Hyundai
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Kaleb Chadwell

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

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4.8
60 Reviews
4.8

60 Reviews

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60 Reviews of Kaleb Chadwell

April 15, 2024

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Employee Rating

I waited over 4 hours just to get an oil change. I was told I would get an update but that it would be around two hours and didn’t hear anything until I went to ask after 3 hours. Insane time to wai More

by jaime.walker95
Recommend Dealer
Yes
Apr 16, 2024

Big Star Hyundai responded

Thank you for your review, Jaime. We apologize for the wait, we agree that a simple oil-change should not take that long. Please reach out to me directly at kohly@bigstarhyundai.com as I would like to learn some additional details. Kohl Young, Service Director.

April 10, 2024

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Everyone was very kind and prompt! I appreciated the honesty and that no one was pushy about getting work done that I didn’t want. More

by sunnybrittain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai

April 04, 2024

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Every dealing I have had with Alex has always been exceptional. He really goes out of his way to be helpful both during & after purchasing a car. He has never failed to call me back with any questions More

by Goldendee4
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Billy Williams , Bryan Malave 5 stars

Apr 04, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

March 28, 2024

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Definitely giving luxury! !! The girl who was taking care of me was very nice and smart you can tell she knows what she is doing! Made me feel very welcomed! I love it here!!!! More

by chrissyross97
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 28, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

March 18, 2024

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Juan Vasquez made sure that the part came in and had my car serviced same day. I appreciate the job completed in a timely fashion. The outcome was wonderful. My car was serviced, part replaced as reques More

by KHORTON329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Juan Vasquez , Sabrina

Mar 19, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 15, 2024

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It just took a little bit too long for a simple oil change, but other than that it was good More

by ITS.HENRIQUEBARBOSA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 18, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

March 13, 2024

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Very quick , very clean, drinks, snacks, cool Ac , washed my car, changed my oil and rotated my tires and ect. Service advisor was very exceptional More

by maxaridings777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Steffy Hernandez, Billy Williams, Dyiamond Jones , Yall caught me without my receipt I hope I picked the right service adviser…… need pictures!!!!!!!!!

Mar 14, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 29, 2024

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Everyone is all super friendly and helps out when my rep is with another customer with a big smile More

by cs.sandoval25
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 01, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 27, 2024

Dealership Rating
Employee Rating

The service department is sure to always make sure you know what is needed to keep you Hyundai running in top shape. The service department is nice, clean, and quite comfortable. Currently have 2 Hyunda More

by LEM29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Sandoval, Juan Vasquez

Feb 27, 2024

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

February 21, 2024

Dealership Rating
Employee Rating

All ways a safe place to take my car to. The wait was long but was kept updates from Kaleb More

by manene.bamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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