Biggers Mazda

Best Purchase Experience of my Life That may sound like an outrageous claim, but I'm 55 and have bought many cars over the years - so read on. After talking with David and agreeing on That may sound like an outrageous claim, but I'm 55 and have bought many cars over the years - so read on. After talking with David and agreeing on a price, I flew to Chicago from Tennessee to pick up the car. Not only did he pick me up at O'Hare and drive me to the dealer, he had everything ready to go so we could complete the deal and get me out of the door and back on the road home. The last car I purchased was a 2013 Lincoln MKZ. It took 6 months to get a car that I was told would take 4 weeks. Needless to say, it made me a little anxious to buy from a dealer I had never heard of before - but Biggers was perfect. I would certainly buy from them again. I highly recommend David D for your next purchase. More

Highly Recommend --- No B.S. I purchased a 2014 Madza 3 i Grand Touring in June 2014 from Biggers Mazda. I had been to a few other places and being a young woman purchasing her I purchased a 2014 Madza 3 i Grand Touring in June 2014 from Biggers Mazda. I had been to a few other places and being a young woman purchasing her first new car, I had a lot of trouble everywhere I went....except Biggers Madza in Elgin. I walked in, told Franco exactly what I wanted and told him if he didn't have it, not to bring me anything else to test drive because I'm not interested in wasting even MORE of my time today having just been at Napleton's Schaumburg Mazda for 3 hours negotiating prices on the wrong vehicle. But this isn't their review. At Biggers Mazda, Franco listened and respected my request. He talked me through some different options of the car I was looking for and I was done within the time frame I gave him when I walked in the door. I walked out of a few dealerships that day and Biggers was the first one to present me with a relatively fair price with the first offer. That spoke volumes to me. Everyone was friendly and genuine without acting like they worship the ground I walk on. The manager (Ron, I believe) was very straight forward with me and didn't do the whole, "oh you're in luck, we have this special coupon you can have if you sign today" B.S.. The person who took me through finances and my warranty (Chuck) was very genuine and listened to my needs and was able to accommodate them with the special insurance package by making some adjustments. My one area for improvement which is more about the car itself, than the dealership, is that within a week of having the car the monitor screen wouldn't wouldn't always turn on when I started my car. I told them this was happening and that I expected it to be looked at since it only had 20 miles on it by this time, and since the camera worked when I brought it in a week later, they said to bring it back if it does it again. It still malfunctions but usually fixes itself within 30 minutes of driving so I've never made it to the dealership with it still broken, but it really makes the rear view camera pointless if it won't work when I turn my car on to back out of my parking spots. I am disappointed that this is the case and that they weren't going to look at it to see if they could find the problem. Now it has been 3 months, and I received an email from my car dealer, Franco reminding me of my first free oil change appointment. I appreciate that it wasn't an automated email from the company. Overall, it was an excellent experience and I feel confident that when I go to purchase another vehicle in the future, I will definitely be going back to Biggers Mazda in the future. More

2nd new car purchased at this dealership I have just purchased my 2nd new car at this dealership. The first was purchased in 2002 and my experience was very good, so when I needed a new vehi I have just purchased my 2nd new car at this dealership. The first was purchased in 2002 and my experience was very good, so when I needed a new vehicle I went back to the same place. Everyone is very friendly and helpful. I wouldn't hesitate to recommend this dealership to anyone I know. More

Truly Helpful Though I had studied the reviews for the Mazda 5 and thought I knew the features pretty well, Marco was very knowledgable about the products for which Though I had studied the reviews for the Mazda 5 and thought I knew the features pretty well, Marco was very knowledgable about the products for which he is responsible. I really enjoyed learning of the technical aspects of Mazda line of cars and that helped me to make my decision to buy the Mazda 5. The car buying experience can be stressful. Marko made the experience pleasant. If you plan to buy a Mazda, ask for Marko to guide you. More

Red CX-5 for me! Had an RX-8 and thoroughly researched small SUV's. Wanted something sporty with power. Marco very knowledgeable, fair, and pleasant. Great CX-5 experi Had an RX-8 and thoroughly researched small SUV's. Wanted something sporty with power. Marco very knowledgeable, fair, and pleasant. Great CX-5 experience! More

Responsive and professional sales staff In spite of all my research while shopping for my first new vehicle, when I thought about negotiating (especially for the price I was shooting for) I In spite of all my research while shopping for my first new vehicle, when I thought about negotiating (especially for the price I was shooting for) I was terrified. But Franco defied all car salesman stereotypes. He didn't rush me, was very calm and ended up getting me a price I never expected I would actually walk away with. Biggers took my trade in for a fair value to boot. I was more than satisfied with my experience and would recommend this dealer to anyone looking to get a fair price. More

Helpful and Professional I am a first-time car buyer and I had a really great experience at BIggers Mazda. Brian was very helpful throughout the whole transaction as I was pre I am a first-time car buyer and I had a really great experience at BIggers Mazda. Brian was very helpful throughout the whole transaction as I was pretty unfamiliar with the negotiation process. I would definitely recommend this dealer to anyone considering a Mazda! More

Really good experience! Ended up with the car I wanted (I was pretty picky), within my budget. Brian was easy and friendly to work with and took me seriously, which other de Ended up with the car I wanted (I was pretty picky), within my budget. Brian was easy and friendly to work with and took me seriously, which other dealers I visited didn't. He's encouraging but not pushy, and happy to work WITH me to get what I wanted. Really, really pleased! More

Beyond impressed There's a Mazda dealer almost within walking distance of my house, but Biggers had more inventory and better reviews, so I took the 20+ mile trip to E There's a Mazda dealer almost within walking distance of my house, but Biggers had more inventory and better reviews, so I took the 20+ mile trip to Elgin. I came armed with a certificate reflecting partner pricing through my employer. Biggers not only BEAT the low price guaranteed on the certificate, but offered even more than I expected for my trade. I was so impressed with their offer, I felt no need to counter. Rich was the most genuine, down to earth, pleasant salesman I've ever dealt with. Even if I hadn't purchased a car, I would not have felt that I wasted any time chatting with him. He was knowledgeable, responsive to email, and accommodating in making an appointment that fit with my work schedule. I was looking for a no-hassle, no-pressure experience, and that's what I got. I'll be recommending Biggers, and Rich in particular, to anyone in the market for a car. More

Helpful, no pressure, friendly, informative! Very good experience. Franco took a great amount of time working with us to find a car to our specs. In the end we purchased one with everything we wanted off experience. Franco took a great amount of time working with us to find a car to our specs. In the end we purchased one with everything we wanted off the lot. I believe we got a great trade-in value! franco also took time to show me everything about the car, I was driving a car with no extras and purchased one the nav., Bluetooth, Sirius radio.....so much technology I wasn't use to. Beautiful vehicle that I'm going to have fun driving and have confidence it will be very reliable for years to come! I gave the ratings I did because I was very pleased with the experience. More