Franco Ruffolo
Franco Ruffolo at Biggers Mazda

Franco Ruffolo

Product Specialist

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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5.0
94 Reviews
5.0

94 Reviews

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94 Reviews of Franco Ruffolo

September 24, 2026

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Employee Rating

Easy to work with. Transparent & upfront pricing, no surprises. Clear & prompt communication, either way: email, text, or calls. Did not find the car I was looking for More

by Greg
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adonis Gutierrez

Sep 24, 2026

Biggers Mazda responded

Thank you, Greg! We’re thrilled that Adonis and Franco helped you find the perfect Mazda! We’re glad you appreciated our transparent pricing, clear communication, and hassle-free experience. We truly appreciate your trust in Biggers Mazda and hope you enjoy every mile in your new vehicle! The Biggers Mazda Team

September 23, 2026

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It’s always a top shelf experience when needed service has to be performed, always a friendly and efficient staff. No complaints. More

by paul.fehrman
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel, Tina Nikolov

Sep 24, 2026

Biggers Mazda responded

Thank you, Paul! We’re delighted to hear that our service team consistently provides you with a top-notch experience. Your kind words about our friendly and efficient staff mean a great deal to us. We truly appreciate your continued trust in Biggers Mazda and look forward to keeping your Mazda running smoothly for many miles to come! — The Biggers Mazda Team

September 14, 2026

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Franco was very professional and took his time with us. He was very patient with me while I decided what I wanted. Would highly recommend him to anyone as a sales agent. This is my 2nd Mazda and I'm very More

by applelover24
Sales Price Transparency
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Recommend Dealer
Yes
Sep 17, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review and for choosing Biggers Mazda again! We’re thrilled to hear Franco provided a professional, patient, and pressure-free experience while you found the right vehicle. We’ll be sure to share your kind words and recommendation with him. Congratulations on your second Mazda, and thank you for your continued trust in our team!

September 04, 2026

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This was a Great Experience and I enjoyed it. It worked out very well and it was smooth. More

by king_peter_2020
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Recommend Dealer
Yes

Other Employees Tagged: Alyssa Scharlow, Miles Anderson

Sep 08, 2026

Biggers Mazda responded

Thank you for the great review! We’re so glad to hear you enjoyed your experience and that everything went smoothly from start to finish. We truly appreciate your business and look forward to welcoming you back to Biggers Mazda in the future!

August 17, 2026

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I cannot say enough about this dealership. When I read the reviews about no pressure I was skeptical. However from the moment we stepped inside we were welcomed and felt comfortable. You k More

by tracymortensen33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Scharlow

Aug 19, 2026

Biggers Mazda responded

Thank you so much for this incredible review! We’re thrilled to hear that your experience exceeded your expectations and that Franco made the entire process simple, comfortable, and stress-free. We understand that buying a vehicle can sometimes feel overwhelming, so it means a lot to know our no-pressure approach helped put you at ease. We’re especially grateful for your trust, your referrals, and your decision to make Biggers Mazda your dealership of choice. We truly appreciate your support and look forward to welcoming you back for many years to come!

August 12, 2026

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We have been Mazda owners for a very long time. ...and Biggers is our go to dealership. The sales team is fabulous, the service department is outstanding would recommend Biggers to anyone. More

by bigcrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Palacios, Logan Demel

Aug 12, 2026

Biggers Mazda responded

Thank you so much for your continued loyalty to Mazda and Biggers! We truly appreciate you choosing us as your go-to dealership. It’s wonderful to hear that both our sales and service teams have consistently provided you with outstanding experiences. Thank you for recommending Biggers Mazda—we look forward to taking care of you for many more years to come!

August 04, 2026

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FANTASTIC customer service. They listened to what I needed, worked with me on my budget, and Nicco was especially helpful. This is my first time owning a hybrid, and he really More

by hollyb63410
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Recommend Dealer
Yes

Other Employees Tagged: Nicco Fernandez

Aug 04, 2026

Biggers Mazda responded

Thank you for the fantastic 5-star review! We're thrilled to hear that our team took the time to listen to your needs, work within your budget, and help you find the right vehicle. We're especially glad Nicco was able to answer your questions and make your first hybrid experience a comfortable and informed one. Providing a great experience and helping our customers feel confident in their decisions is what we strive for every day. We appreciate your business and hope you enjoy your new vehicle!

July 24, 2026

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I had an excellent experience at Biggers Mazda. The entire team was professional, friendly, and made the whole car-buying process smooth and stress-free. A special thank you to Franco for provid More

by LuisH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 28, 2026

Biggers Mazda responded

Thank you for the fantastic 5-star review! We're so happy to hear that you had an excellent experience at Biggers Mazda and that our team helped make your car-buying process smooth and stress-free. We'll be sure to share your kind words with Franco. His commitment to providing knowledgeable, patient, and honest service is exactly what we strive for, and we're glad he was able to make your experience such a positive one. Thank you for your recommendation and for trusting Biggers Mazda. We hope you enjoy your new vehicle and look forward to serving you again in the future!

July 23, 2026

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Excellent dealership, excellent service, the way car buying should be hassle & stress free. Smooth transaction with keeping their commitments on the top. More

by aqeelqa
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Recommend Dealer
Yes

Other Employees Tagged: Adonis Gutierrez

Jul 28, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We're thrilled to hear that you had such a smooth and stress-free experience at Biggers Mazda. Our goal is to make the car-buying process simple, transparent, and enjoyable, and we're glad our team was able to deliver on that promise. We truly appreciate your kind words and your trust in us to keep our commitments. Congratulations on your new Mazda, and we look forward to serving you for many years to come!

July 20, 2026

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Adonis saw my online inquiry and called the next morning. He was attentive to detail had exactly what I needed pulled up within seconds and kept the same professional, quickness, and great customer service th More

by brandy021803
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adonis Gutierrez

Jul 21, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We're thrilled to hear Adonis provided such attentive, professional, and efficient service from the moment he reached out. It's great to know he had everything ready for you and made the entire process smooth and enjoyable. We'll be sure to pass along your kind words to Adonis. Thank you for choosing Biggers Mazda, and we hope you enjoy your new vehicle!

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