Ron Liszka

Buying a vehicle is one of the biggest financial decisions most people make, and I walked into this dealership feeling excited, optimistic, and trusting. I expected to leave with peace of mind knowi decisions most people make, and I walked into this dealership feeling excited, optimistic, and trusting. I expected to leave with peace of mind knowing I had made a good investment. Instead, what followed became one of the most stressful and emotionally exhausting customer experiences I’ve ever had. Only a few weeks after purchasing my vehicle, it was declared a total loss. From that point on, what I thought would be a straightforward insurance process turned into months of uncertainty, confusion, and frustration. Instead of being able to focus on replacing my vehicle and moving forward, I found myself spending countless hours making phone calls, sending emails, and trying to understand information from multiple parties. It often felt like I was the one responsible for connecting the dots. One of the issues that caused me the greatest concern involved my GAP coverage and extended warranty. I paid for those products separately using my credit card because I wanted to keep those costs out of my loan. Later, I questioned how those payments were reflected in my transaction because the paperwork and loan figures did not match my understanding. As a customer, I expected complete transparency and clear explanations regarding how every payment was applied. The most difficult part of this experience wasn’t just the paperwork—it was the emotional toll. There were many days filled with uncertainty, wondering when I would finally receive answers and whether everything would be handled correctly. Making repeated phone calls, explaining the same situation over and over, and feeling like I still didn’t have a clear understanding of what was happening was incredibly draining. Looking back, I wish I had slowed down and reviewed every document line by line before signing anything. I also wish I had asked more questions about every payment, every fee, and how each dollar would appear in the final transaction. That advice comes from my own experience, and I hope it helps someone else avoid the same frustration. I’m sharing this review because I believe honest customer experiences matter. Every buyer deserves clear communication, accurate documentation, transparency throughout the sales process, and support when unexpected problems arise. My hope is that the dealership takes feedback like this seriously and uses it as an opportunity to improve the experience for future customers. More

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Very grateful that I purchased my vehicle through Biggers Mazda. Absolutely love it. The process of doing so was flexible and seamless. I would recommend them again and again. Mazda. Absolutely love it. The process of doing so was flexible and seamless. I would recommend them again and again. More

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Outstanding experience at Biggers Mazda: honest, hassle-free service, we’ll definitely return for future vehicle purchases. hassle-free service, we’ll definitely return for future vehicle purchases. More

by myksemo Verified Customer Verified Customer

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I cannot say enough good things about my experience with Biggers Mazda in Elgin. From the moment I first reached out to the day I drove off the lot, the entire process was seamless, transparent, and actuall Biggers Mazda in Elgin. From the moment I first reached out to the day I drove off the lot, the entire process was seamless, transparent, and actually enjoyable. Before I even set foot in the dealership, Alyssa was extremely helpful and communicative. She answered all of my questions perfectly, making sure I had all the information I needed before making the trip out. Once I arrived, the outstanding service continued. My product specialist, Miles, was incredibly easy to deal with, and Marco and Peter were also extremely helpful in the process and made us feel great about the whole experience. A special shoutout to Marco, the GM, who went out of his way to say hello, check in on us, and personally help guide us through everything. It’s clear that great customer care starts at the top. On top of the fantastic team, the dealership itself is top-tier. The showroom and facilities were absolutely spotless. As for the vehicle? It was delivered in near-mint condition, looking absolutely beautiful. If you are looking for a stress-free car buying experience with a team that goes above and beyond, go see the team at Biggers Mazda. I highly recommend them! More

by kenmascheri23 Verified Customer Verified Customer

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Very clean location, friendly staff, many eager to help upon arrival, good selection of vehicles. upon arrival, good selection of vehicles. More

by aratchkova Verified Customer Verified Customer

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Overall we had a wonderful experience! Everyone we interacted with was professional and knowledgeable without being pushy. Connor worked closely with us to ensure we got the exact vehicle Everyone we interacted with was professional and knowledgeable without being pushy. Connor worked closely with us to ensure we got the exact vehicle and features we were looking for. We ended up trading in our vehicle and the entire process was well streamlined/seamless. We will definitely be giving future business to Biggers Mazda and recommending them highly to friends/family! More

by s.vokac10 Verified Customer Verified Customer

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The service center was fast and friendly. When we arrived we received a loaner car upon arrival. When we arrived we received a loaner car upon arrival. More

by jam3265 Verified Customer Verified Customer

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We have been buying Mazda's from Biggers ever since they opened twenty some years ago. This is the first time we have worked with Franco purchasing a vehicle. Franco is very customer service oriented. If my opened twenty some years ago. This is the first time we have worked with Franco purchasing a vehicle. Franco is very customer service oriented. If my family and friends were interested in buying a Mazda, I would highly recommend them to go to Biggers and work with Franco. More

by glen.r.johnson Verified Customer Verified Customer

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Just wanted to update a miscommunication and say that Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor p Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor policy glitch going forward. Rich was super professional and I will add him to the list of reasons why I cannot say enough good about this dealer. This is the best dealer experience I have ever had. More

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Great service, and timely communication and reccommendations from the team. Overall good experience. Thank you! reccommendations from the team. Overall good experience. Thank you! More

by natashalupou Verified Customer Verified Customer

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