Biggers Mazda

Excellent service from Brian and Ron We were referred to Biggers Mazda by a longtime friend, and we we Re not disappointed. I am so happy with my new CX5!!!!!!! Thank you! We were referred to Biggers Mazda by a longtime friend, and we we Re not disappointed. I am so happy with my new CX5!!!!!!! Thank you! More

The Best Three years ago my wife and I purchased a used vehicle from Biggers Mazda. Marco was the salesperson that arranged the sales transaction. Normally I d Three years ago my wife and I purchased a used vehicle from Biggers Mazda. Marco was the salesperson that arranged the sales transaction. Normally I don't purchase used vehicles from car dealers, but they had the right car at the right price. This November we were in the market for a new car and Marco solicited us from all of my TrueCar researching thus, he remembered the transaction we did some three years earlier. We were at that time focused on a 2016 Honda CRV but with all the good reviews on the Mazda CX 5 we decided to stop by Biggers and to test drive the CX 5. We are so glad we did. Marco was able to find the one we wanted and the buying experience was as in the past, excellent. We love the new car and highly recommend this dealership and to Marco Palacios. ***** plus! More

Superb! Very accommodating, patient and provided all details we asked for...Cared to introduce me to my new car, Mazda CX 5 which I didn't expect I would get Very accommodating, patient and provided all details we asked for...Cared to introduce me to my new car, Mazda CX 5 which I didn't expect I would get, t'was not planned but because how you dealt very well with us there with respect and good information, I decided. Even ran through almost everything from starting the car to manipulating the features... I would like to thank you, Rich, for helping me and my friends. Also to your Direct Head. I don't have any regret getting my car in your dealership. Everything was smooth sailing and the Bigger's Mazda dealership overall is superb with excellent customer service. More power and More customers to come! Bravo to you all! --Lura-- More

Great Staff We dealt with Marco who was not only extremely knowledgeable but very personable as well. We never felt we were being "taken" or pressured and he wor We dealt with Marco who was not only extremely knowledgeable but very personable as well. We never felt we were being "taken" or pressured and he worked with us on price to get us the exact deal we wanted on a fantastic car. The entire process was quick and painless. We will continue to be repeat customers for sure. More

2015 mazda 3 IGT i came into the dealer ship with questions and Marco Palacios was very helpful. i had been to the schaumberg location before and they wouldnt answer a i came into the dealer ship with questions and Marco Palacios was very helpful. i had been to the schaumberg location before and they wouldnt answer anything, just wanted me to fill out a credit app. Marco Palacios was able to answer my questions and get me into the best fit that i wanted and didnt try to sell me into something i didnt want. All of his coworkers were very pleasent as well, the manger even cane out and interduced himself to me. I would recommend his dealership to anyone and im am so happy with my new car! More

A quick, and painless experience 3 weeks ago, I did some internet searching for a Mazda6 to replace my aging Honda Civic. My biggest issue with other dealerships, was communication. 3 weeks ago, I did some internet searching for a Mazda6 to replace my aging Honda Civic. My biggest issue with other dealerships, was communication. Due to my work schedule, I was only able to communicate by email. Brian was the quickest with responses, so they were the first dealership I visited. We arrived, and the car we inquired about was already pulled out front, ready for the test drive. Brian gave us some time to look at it, then came outside to introduce himself. Absolutely no BS was exchanged, he was very straightforward, and personable. We agreed on a deal, and off to financing we go. I came to the dealership pre-approved from my Chase bank, with a very nice interest rate. Bill, the finance manager we were dealing with, managed to beat that financing by 1%. All told, we arrived at the dealership at 9, and left by 11. Most of that time was spent just getting to know Bill and Brian, and it made the experience much less stressful. Dealerships get a horrible reputation for ripping people off. Biggers Maza (Brian and Bill in particular) realize this perception and absolutely prove it wrong. I look forward to servicing my car there for many years to come, and the occasional conversations with Brian and Bill if I ever see them. More

Review Marco was truly exceptional in my car buying experience. When dealing with car dealerships it can be hard to find someone who you can trust. I can con Marco was truly exceptional in my car buying experience. When dealing with car dealerships it can be hard to find someone who you can trust. I can confidently say that Marco was someone who I could. He was very accommodating, greeted both my parents and myself and was very genuine throughout the whole process. I give him nothing but my highest recommendation. More

Best Dealership in illinois Best car buying experience I've ever had. I was promptly greeted by Marco who is very friendly and well-informed. He worked with me to get exactly w Best car buying experience I've ever had. I was promptly greeted by Marco who is very friendly and well-informed. He worked with me to get exactly what I wanted at a price I could imagine. More

Best Purchase Experience of my Life That may sound like an outrageous claim, but I'm 55 and have bought many cars over the years - so read on. After talking with David and agreeing on That may sound like an outrageous claim, but I'm 55 and have bought many cars over the years - so read on. After talking with David and agreeing on a price, I flew to Chicago from Tennessee to pick up the car. Not only did he pick me up at O'Hare and drive me to the dealer, he had everything ready to go so we could complete the deal and get me out of the door and back on the road home. The last car I purchased was a 2013 Lincoln MKZ. It took 6 months to get a car that I was told would take 4 weeks. Needless to say, it made me a little anxious to buy from a dealer I had never heard of before - but Biggers was perfect. I would certainly buy from them again. I highly recommend David D for your next purchase. More

Highly Recommend --- No B.S. I purchased a 2014 Madza 3 i Grand Touring in June 2014 from Biggers Mazda. I had been to a few other places and being a young woman purchasing her I purchased a 2014 Madza 3 i Grand Touring in June 2014 from Biggers Mazda. I had been to a few other places and being a young woman purchasing her first new car, I had a lot of trouble everywhere I went....except Biggers Madza in Elgin. I walked in, told Franco exactly what I wanted and told him if he didn't have it, not to bring me anything else to test drive because I'm not interested in wasting even MORE of my time today having just been at Napleton's Schaumburg Mazda for 3 hours negotiating prices on the wrong vehicle. But this isn't their review. At Biggers Mazda, Franco listened and respected my request. He talked me through some different options of the car I was looking for and I was done within the time frame I gave him when I walked in the door. I walked out of a few dealerships that day and Biggers was the first one to present me with a relatively fair price with the first offer. That spoke volumes to me. Everyone was friendly and genuine without acting like they worship the ground I walk on. The manager (Ron, I believe) was very straight forward with me and didn't do the whole, "oh you're in luck, we have this special coupon you can have if you sign today" B.S.. The person who took me through finances and my warranty (Chuck) was very genuine and listened to my needs and was able to accommodate them with the special insurance package by making some adjustments. My one area for improvement which is more about the car itself, than the dealership, is that within a week of having the car the monitor screen wouldn't wouldn't always turn on when I started my car. I told them this was happening and that I expected it to be looked at since it only had 20 miles on it by this time, and since the camera worked when I brought it in a week later, they said to bring it back if it does it again. It still malfunctions but usually fixes itself within 30 minutes of driving so I've never made it to the dealership with it still broken, but it really makes the rear view camera pointless if it won't work when I turn my car on to back out of my parking spots. I am disappointed that this is the case and that they weren't going to look at it to see if they could find the problem. Now it has been 3 months, and I received an email from my car dealer, Franco reminding me of my first free oil change appointment. I appreciate that it wasn't an automated email from the company. Overall, it was an excellent experience and I feel confident that when I go to purchase another vehicle in the future, I will definitely be going back to Biggers Mazda in the future. More