In august 2019, I went in to the BBSubaru hoping to order a new Subaru with certain accessories/options. When the salesman returned, he showed me an order sheet with option codes with no explanation of the each code or code groupings. I had no idea it the sheet meant.
When I asked for a print-out of the meaning of the option codes, the salesman returned with a sheet and the options I supposedly ordered highlighted. And he behaved as though I was being impertinent or something.
Doesn't the customer have a right to know what he's purchasing?
Dummy me, I didn't see, until I got home, that the salesman included, without asking me, an option that I didn't want, didn't request, and cost almost $200.
I asked that the salesman remove option or reduce the price of my order for the unwanted product. The salesman said his manager said NO. The unwanted product was part of an option grouping that supposedly would reduce my total cost for the other options I did want,
But I proved this wrong on Subaru's website,.
I believe if a customer is buying something, before the "special order is changed" the customer MUST BE asked if he agrees with any change(s).
In the end, I canceled my tentative order and did receive immediate refund of my order-deposit.