Deborah Judy

The team at the dealership was excellent. Customer service and follow up have been outstanding. Great experience Customer service and follow up have been outstanding. Great experience More

by mickyliz50 Verified Customer Verified Customer

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Oil Change appointment was the same day and within a few hours. The service was done quickly and sooner than expected. hours. The service was done quickly and sooner than expected. More

by fixit6404 Verified Customer Verified Customer

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I was pressured into buying a new car. I can’t afford it. My payments and loan are too high. I owned a 2020 Subaru Forester I loved. It only had 85,000 miles on it. I brought it in for I can’t afford it. My payments and loan are too high. I owned a 2020 Subaru Forester I loved. It only had 85,000 miles on it. I brought it in for service in the brakes and I was told by the manager I should buy a new car because my mileage was high and my warranty would end in a year. I drove my previous Subaru Forester to 215,000 miles before I traded it in. No reason to buy a new car. I have never bought a new car. I always buy used cars because that is all I can afford. I told them many, many times that I could not afford a new car. They kept pressuring me to buy a new car. The experience was so upsetting that somehow I ended up buying the new one. I never saw the sticker price and no one went over the loan amount with me. They spent a lot of time negotiating a monthly payment and I kept telling them I couldn’t afford it. The pressure was so high that somehow I ended up in the finance office signing documents that appeared in a huge desk screen and I couldn’t see anything. A week after buying the new car, the loan amount was $47,000!!! I was very upset and went back to the dealer. I told them I wanted my old car back which was still on the lot but they told me I couldn’t have it. The brakes had been fixed and paying for that service would have been affordable. The old car had been brought to the front of the dealership and I couldn’t see it outside the window. I pleaded with them to give me my older car back but they said they couldn’t do it. The pressure to trade in the one I bought for a Crosstrek although I continued to tell them I wanted my older car car back was so upsetting. They left me no choice but to buy the Crosstrek in a color I don’t like and a scratchy material I don’t like and no power seats and an interior I don’t like. After all this pressure, the general manager came over to the sales table twice to make sure I gave them a high rating on the survey. My payments went up to $622 per month an I have a loan amount for $40,000! I had to borrow money to make the first payment and my credit score went down 50 points. Every time I look at my new car I feel upset, angry and anxious. I’ve been so upset that I couldn’t fill out this survey. A lawyer friend told me to fill out the survey to see what Subaru would do. I hope that Subaru will make this right and put me in a car that I can afford. More

by stephaniepetkanas Verified Customer Verified Customer

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They were friendly, knowledgeable and, courteous. My sales rep PJ is great recommend you talk with him. Very clean facilities My sales rep PJ is great recommend you talk with him. Very clean facilities More

by webmaster40 Verified Customer Verified Customer

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We were greeted as soon as we drove up And were given great details on what was needed to get our car in good running condition We were extremely impressed great details on what was needed to get our car in good running condition We were extremely impressed More

by pamgarrett51 Verified Customer Verified Customer

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Matt Rudge in the Service Department is fantastic. He thoroughly explains all the work needed to be done and the steps every time. Everyone at the dealership is friendly and helpful. He thoroughly explains all the work needed to be done and the steps every time. Everyone at the dealership is friendly and helpful. More

by irishstew613 Verified Customer Verified Customer

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Everything was perfect , Ricardo has a great acknowledgment of the car and professional in the explanation, he answered all our doubts, my wife is in love with the car acknowledgment of the car and professional in the explanation, he answered all our doubts, my wife is in love with the car More

by co1mercado Verified Customer Verified Customer

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Excellent and very timely service. Courteous and quick customer service. Very short wait time. Overall, very pleased.. Courteous and quick customer service. Very short wait time. Overall, very pleased.. More

by junoguevara Verified Customer Verified Customer

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customer service was great, the wait time was about three hours which was definitely a bit too long. i feel like they might have over booked the 7 am slot and i had to wait over three hours hours which was definitely a bit too long. i feel like they might have over booked the 7 am slot and i had to wait over three hours More

by jjconde Verified Customer Verified Customer

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Best customer service I’ve experienced in years. From the way staff handles customers even in the mechanical shop the technicians are respectful and knowledgeable. From the way staff handles customers even in the mechanical shop the technicians are respectful and knowledgeable. More

by Wesspear Verified Customer Verified Customer

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