Joshua Gonzalez

Chris was excellent as we looked at different cars after the purchase he stayed after closing to show us all the different features in the car the purchase he stayed after closing to show us all the different features in the car More

by debbie59 Verified Customer Verified Customer

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Customer service was pleasant & explained what services and charges would be. The car service was fast. I love making an appointment & actually being taken care of at the appointed time. and charges would be. The car service was fast. I love making an appointment & actually being taken care of at the appointed time. More

by walbern13 Verified Customer Verified Customer

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Vegas was amazing. Communication was outstanding, and he knew everything about the cars. He remembered my details, kept his I formation relevant to me and my situation, Communication was outstanding, and he knew everything about the cars. He remembered my details, kept his I formation relevant to me and my situation, and was always professional. His sales manager, Mike Keegan Jr., was less pleasant. He informed me I wasn’t their preferred customer, as they were there to sell new cars, not used ones, like the ones I was looking at. Now, I understand a sales manager is there to say no, but they don’t have to be insulting. More

by nancybwood83 Verified Customer Verified Customer

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Oil Change appointment was the same day and within a few hours. The service was done quickly and sooner than expected. hours. The service was done quickly and sooner than expected. More

by fixit6404 Verified Customer Verified Customer

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I was pressured into buying a new car. I can’t afford it. My payments and loan are too high. I owned a 2020 Subaru Forester I loved. It only had 85,000 miles on it. I brought it in for I can’t afford it. My payments and loan are too high. I owned a 2020 Subaru Forester I loved. It only had 85,000 miles on it. I brought it in for service in the brakes and I was told by the manager I should buy a new car because my mileage was high and my warranty would end in a year. I drove my previous Subaru Forester to 215,000 miles before I traded it in. No reason to buy a new car. I have never bought a new car. I always buy used cars because that is all I can afford. I told them many, many times that I could not afford a new car. They kept pressuring me to buy a new car. The experience was so upsetting that somehow I ended up buying the new one. I never saw the sticker price and no one went over the loan amount with me. They spent a lot of time negotiating a monthly payment and I kept telling them I couldn’t afford it. The pressure was so high that somehow I ended up in the finance office signing documents that appeared in a huge desk screen and I couldn’t see anything. A week after buying the new car, the loan amount was $47,000!!! I was very upset and went back to the dealer. I told them I wanted my old car back which was still on the lot but they told me I couldn’t have it. The brakes had been fixed and paying for that service would have been affordable. The old car had been brought to the front of the dealership and I couldn’t see it outside the window. I pleaded with them to give me my older car back but they said they couldn’t do it. The pressure to trade in the one I bought for a Crosstrek although I continued to tell them I wanted my older car car back was so upsetting. They left me no choice but to buy the Crosstrek in a color I don’t like and a scratchy material I don’t like and no power seats and an interior I don’t like. After all this pressure, the general manager came over to the sales table twice to make sure I gave them a high rating on the survey. My payments went up to $622 per month an I have a loan amount for $40,000! I had to borrow money to make the first payment and my credit score went down 50 points. Every time I look at my new car I feel upset, angry and anxious. I’ve been so upset that I couldn’t fill out this survey. A lawyer friend told me to fill out the survey to see what Subaru would do. I hope that Subaru will make this right and put me in a car that I can afford. More

by stephaniepetkanas Verified Customer Verified Customer

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Every time we come here everyone is very friendly and eager to assist you with anything. Service is always very quick and thorough. I love the videos they do as they go over your car. They are very infor eager to assist you with anything. Service is always very quick and thorough. I love the videos they do as they go over your car. They are very informative. More

by clydestephens63 Verified Customer Verified Customer

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They were friendly, knowledgeable and, courteous. My sales rep PJ is great recommend you talk with him. Very clean facilities My sales rep PJ is great recommend you talk with him. Very clean facilities More

by webmaster40 Verified Customer Verified Customer

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Excellent customer service. Provides very good education on use of vehicle. Enjoyed interaction with each department and got all questions answered. Provides very good education on use of vehicle. Enjoyed interaction with each department and got all questions answered. More

by sund95 Verified Customer Verified Customer

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Ricardo was present and listened to my request. Provided prompt service. The overall staff communication was team oriented and provided me with a detailed agreement. Provided prompt service. The overall staff communication was team oriented and provided me with a detailed agreement. More

by carefreda Verified Customer Verified Customer

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Everyone that we came in contact with were very courteous and attentive. The paperwork was explained to us in a manner that was easy to understand. and attentive. The paperwork was explained to us in a manner that was easy to understand. More

by snlcrowl Verified Customer Verified Customer

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