Bill Collins Ford Lincoln

Have always taken my explorer to the dealership, because they how and what to do for your type of vehicle. they how and what to do for your type of vehicle. More

Follow up and communication was less than adequate. I had to physically go to the dealership to get status updates. I had to physically go to the dealership to get status updates. More

The sales person was very knowledgeable about my truck also helped me set up my phone to sync with my truck also helped me set up my phone to sync with my truck More

My vehicle was there for a month. Technician said it was fixed. Upon pick up issue was not resolved. I was told to leave my vehicle again but I am not willing to have it for another Technician said it was fixed. Upon pick up issue was not resolved. I was told to leave my vehicle again but I am not willing to have it for another month. Issue not fixed!! More

Mechanical service great. Wait to get it done terrible, but after calling several other Ford dealers Collins was as good as anyone Wait to get it done terrible, but after calling several other Ford dealers Collins was as good as anyone More

Worst dealer experience of my life, flat out crooks! I went it with a turbo leaking coolant and was told over $2,000 to fix, then told me the moonroof which everyone knows, breaks after about 10 uses h I went it with a turbo leaking coolant and was told over $2,000 to fix, then told me the moonroof which everyone knows, breaks after about 10 uses had to be completely replaced motors and all. They quoted that at nearly $2,000 also, not knowing that I was the one that closed it. The motors work fine, it is the guides that break. Beware of this place. They tried to hit me for $4,000 when I got it fixed for under $2,000. More

Everything was just great. I had 4 new tires installed in a timely manner. James, JImmy and Jim were great. Go Bill Collins! I had 4 new tires installed in a timely manner. James, JImmy and Jim were great. Go Bill Collins! More

SERVICE DEPT: An absolute waste of my time. I made an appointment for 8:45 today to have my truck looked at for an issue. When I called I spoke to a very nice lady who asked what was wrong with I made an appointment for 8:45 today to have my truck looked at for an issue. When I called I spoke to a very nice lady who asked what was wrong with the truck, she took down notes and scheduled me for 8:45. Fast forward to today I arrive at 8:40 for an 8:45 appointment, the service person there greeted me and asked what he could do for me. I explained that I had an 8:45 appointment to diagnose the issue (fully expecting I would need to schedule a follow up appointment for the actual repair to happen). He then asked if I was prepared to leave the vehicle for 2-3 days for them to look at it. This is where things go wrong, I explained to him, “no I cannot leave the truck today, that is why I made an appointment for diagnosis” He continued to say that is how every dealer does it now, you cannot wait on a vehicle anymore, if it needs diagnosis it must be dropped of for several days and they can get me a shuttle to drop me off somewhere. That is absolutely unacceptable and a waste of my time. Why was I scheduled for an 8:45 appointment if it doesn’t matter when I drop It off. Furthermore, the individual making the “appointment” should clarify that is a drop off time. This is a terrible way to do business, and again a waste of my time. The gentleman today continued to explain to me that is how every dealer is now, however I have worked with two other dealers recently because I travel and I have never had this issue with either of the other dealers I’ve worked with. I will not be back to Bill Collins Ford, mainly due to lack of communication from the individual on the phone and the smug/“F” you attitude from the service writer that greeted me. Do better. More

Great service as always. Daniel in service does a great job of taking care of any problem quickly and sufficiently Daniel in service does a great job of taking care of any problem quickly and sufficiently More