Bill Estes Chevrolet

Lack of Customer Service!! I called on Tuesday, made an appointment to come in on Wednesday. I was given a name a salesman to ask for. Of course he was gone for the day. I ended I called on Tuesday, made an appointment to come in on Wednesday. I was given a name a salesman to ask for. Of course he was gone for the day. I ended up being passed off twice to end up with BO Demir. Who essentially showed me how to read the stickers and find the stock number. bring that to him and he could give me a price from there. Not sure if it was my gym clothes or what. Politely walked to my car and left. I will not be returning or recommending any business there. Unfortunate because the company I work for offers discount and specials for buying with Bill Estes. i will make sure to post this on their Intranet site. More

Above and beyond service I bought my first car March of 2015 through Bill Estes Chevrolet. From start to finish I was thoroughly impressed with the professional and friendly a I bought my first car March of 2015 through Bill Estes Chevrolet. From start to finish I was thoroughly impressed with the professional and friendly atmosphere of Bill Estes Chevy. I first looked at a car from their website and found multiple options to choose from. The website was easy to personalize search options and maneuver. Once I physically went to Bill Estes Chevy, I was greeted like a friend and taken well care of. I was offered a test drive and financial aid options. Every employee I came into contact with treated me with respect and helped me pick the perfect car for me. I was looking for a used Chevy Malibu and ended up purchasing a brand new Malibu for cheaper than a used one. Bill Estes Chevy even helped me search other local Chevrolet dealers to see if I could receive a better deal to no prevail. Bill Estes offered me a brand new Chevy Malibu cheaper than a used Malibu at other dealerships. The sales associate that helped me even personally gave me a $25 gift card for choosing Bill Estes Chevrolet. It's been almost a year with my 2015 Chevy Malibu and I am extremely satisfied. I would recommend Bill Estes Chevrolet to anyone looking to purchase a car. More

Great Service We went in to purchase a new truck. The whole thing from beginning to end was painless and easy. The sales associate and the finance associate were bo We went in to purchase a new truck. The whole thing from beginning to end was painless and easy. The sales associate and the finance associate were both very straightforward and easy to work with. More

Overall experience I went in for service to start with ask for a specific mechanic to service my vehicle only to find out a day later a different mechanic got the job co I went in for service to start with ask for a specific mechanic to service my vehicle only to find out a day later a different mechanic got the job complained about it got called back from the person in charge of complaints who agreed to look into it and try and adjust the pricing to try and resolve the issue but didnt happen ended up just getting stuck with the bill and basically just have to accept the screw up. Then decided to try and trade the vehicle in to get totally insulted with a low ball offer of 2k for a 2007 cadillac so i left mad was told to give another sales rep a chance so i did. Went in told him didnt have money to put down would like payment to not go above 420 a month he talks me into going with a lease this time they offer 3k for trade tell me payments will be 500 unless i could put down 5k. So i left again upset next day get called by melissa asking about experience and wants me to come in and talk to sales manager i say didnt wanna waste my time again she says he will call me which he never did. Thought well xxxx maybe ill give it one more shot call sales rep back and said he ill meet you at 450 to 470 a month if you can get the numbers to make that happen still saying i have no money down afterall Christmas is in a week get a call back saying he can make it happen for 480 a month so im still not happy but heck whats 10 dollars so im like ok go in at 5pm ready to sign papers he comes back to me and tells me wr got to have 2k down and again i tell him i cant do 2k down so he goes back and talks to finance guy says hes gonna work on it and make deal happen so i sit and wait now its afyer 7pm comes out says i got news. Im like ok "says we cant make it happen on the 2016 traverse thats 35k and tells me we got to go with a 2013 with no money down for 30k with payments over 600 a month so overall i spent over 6 hours trying to buy a car to feel like i was totally insulted a for being lowballed on the trade and to tell them i would like my payments no more than 420 to which i raised to 480 that they just come back with 600 plus on a vehicle 3 years old More

Great Service I had a gear shifting problem associated with my new Chevrolet Colorado pulling a camper on a long trip. The service manager took notes of all my obse I had a gear shifting problem associated with my new Chevrolet Colorado pulling a camper on a long trip. The service manager took notes of all my observations, made copies of my documentation and asked intelligent questions. The outcome was the complete resolution of the problem. Due to the complexity of issues, I am not sure the problem would have been correctly diagnosed and resolved if he had not handled it in such a professional manner. I am thankful to him, Bill Estes Chevrolet and to the manufacturer for standing behind the Colorado. Long-term customers are the product of experiences such as these. Martin Doucette, Pilgrim Companions, Indianapolis. More

first oil change took my car in for its first oil change With Chebon White.i had no problems before i tyook it in they didnt say i had any problems. next day battery l took my car in for its first oil change With Chebon White.i had no problems before i tyook it in they didnt say i had any problems. next day battery light came on two days later car would not start had to have car towed to shop only to find out it was leaking oil onto myy alternator. needs alternator and valve cover gasket i wonder why they did not notice this problem when ddoing the oil change makes you wonder very disappointed. More

HORRIBLE SERVICE DEPARTMENT - DO NOT USE!!! I scheduled an appointment for my vehicle with the service department on 7/15/15 at 7 AM with Chebon White. Chebon was not the gentleman who checked I scheduled an appointment for my vehicle with the service department on 7/15/15 at 7 AM with Chebon White. Chebon was not the gentleman who checked me in and the appointment was unable to be found in the computer even though I had a confirmation e-mail sent the evening before. They checked the car in, figured out the issue, found other issues I didn't know about and fixed the car for $2500. I went to pick up the car and when I went to turn on the car, while still at the facility, it would not start. I tried starting it twice, then my dad tried twice, the service advisor tried as well before getting someone from the back. That person came out tried to start it with no avail and said that he would go get some diagnostic equipment would test the car and would call us tomorrow. The car had NEVER done this before! We left the car there and they called the next day to pick up the car. We picked up the car and 2 days later I went to start it to go to work and it wouldn't start again. I called the service department to see what had been done to fix it the first time and to my surprise they had done NOTHING! They had just called us to pick it up, that is it. We left the car again. This time they decided that it was a faulty relay. They called to tell me it was fixed, everything was great and to come pick up the car. When I arrived to pick up the car while I was waiting I read the service report and noted that it said that they had swapped the "faulty relay" in my starter with the relay in my A/C. LUCKILY I had read that so I asked to speak with a manager. The manager, Pat, was the first helpful person I had talked to. I asked him if I was reading this correctly and if they had "fixed" this problem by creating a new problem with my A/C since the faulty relay appears to still be in my car. He said that it had appeared that had been done and apologized and suggested that we continue to leave the car with them and they would have a mechanic drive it home to see if they could get it to act up. I said OK and signed the necessary paperwork. They called me a couple of days later and said that they could not get it to replicate and to come pick up the car. I reluctantly picked up the car again. The very next day when I was at work and had to go to a very important meeting I could not get my car to start. I had to borrow someone elses car to go to the meeting. When I returned from the meeting I still couldn't get it to start. I went back to work and at the end of my shift it did end up starting. I drove it back to the service center that night. This time they finally gave me a courtesy car. That was not without begging since this whole time I had been borrowing cars to get to work. So this is where we are at... my car has been with them for almost another 2 weeks. They claimed that they could not replicate the concern, but then when I was speaking with a manager and he was reading the notes out loud it had happened there but it just hadn't happened long enough for them to get diagnostics hooked up. So they had seen it happen but still sent it home telling us that they couldn't replicate it because they didn't know what was going on! They completely lied to us! They then told me it was the fuel pump and that it was cost another $1100 but they would discount it to $980. They wanted to charge me another $1000 for an issue THEY CREATED! When I asked if they would guarantee that this would fix the car they started to back track and then weren't so confident that it was the fuel pump. They then said "I have one of the managers looking at the Tahoe again as we aren't confident that it's the fuel pump." So they were completely OK with me spending another $1000 of my money willy nilly but when asked to guarantee their work and their guessing game then they weren't so sure about it! So I asked that they refund my money from the services provided as there is clearly a cause and effect relationship here. Car came into their shop starting all the time and left their shop starting when it wants to. The only thing that changed is whatever they did in their facility! They called for me to pick up the car yet again with nothing being done so on Friday I called again to speak with a manager. I called and left a message with Chris Spratt. He did not return my call. So I called again on Saturday and spoke with Pat again. He assured me that they would do everything possible to try and fix my car and would call GM to see if they have had this concern with other Tahoes and what they could do about it. It was amazing to me that it took a month to come to this revelation but was excited that Pat was helping me again. He said that he would call me Monday. I didn't hear from Pat Monday morning so around noon I called in to talk to him. I was shocked to hear that Saturday was his last day at that facility and he would not be calling me back. I was amazed at how poorly run the service department was and how horrible the customer service was. I didn't know it was about to get worse. I asked who else I could talk to and they connected me with Chris Spratt. Chris was abrasive and on the defensive from the get go. He told me that it was either the fuel pump or the fuel injectors but they didn't want to fix anything until they new for sure since it was really expensive. I thought we had already ruled out the fuel pump? I told him that I didn't expect to pay for the repairs since it happened there and I believed it to be connected to something they did. He told me that I would have to pay because it was nothing that they did. I asked him if he knew that then what was wrong with my car. He said that he didn't know. I wanted to know how he knew that they didn't do anything to cause this issue if he didn't know the problem. I asked if he thought it was a complete coincidence that this has never happened with this car until after they worked on the car. And he informed me that it was a complete coincidence. I do not believe this is a coincidence but I do believe it is convenient for them to say that so they can continue to make me pay for their guessing games or continue to leave with a car that they broke. I asked that they return my money for previous services that resulted in my inability to use a trustworthy car and they refused. We are now at a stand still. They can't fix my car and won't return the money I gave them to break it! I FEEL SO HELPLESS! I WANT SHOPPERS TO BEWARE AND TO NEVER EVER USE THIS SERVICE DEPARTMENT!!! They are over priced, not skilled, not helpful and customer service is horrendous! Please don't be their next victim! I would have been much better off if I continued to drive with the service request!!! More