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Bill Estes Chevrolet

Indianapolis, IN

4.5
345 Reviews

4105 W. 96th St.

Indianapolis, IN

46268

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Showing 345 reviews

December 03, 2023

Have bought many cars and trucks from them. They always met what I would pay. Could never make a deal with the dealer in Lebanon but always could with the one at 422 in indy. More

by hsrjr1 in
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Leonard, Eric Beeler
December 02, 2023

City prices are offset by good service. Be prepared to wait on mechanical service. Things are complicated and there are surprises that take longer. No one’s fault. More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Leonard, Eric Beeler
November 29, 2023

They send out a flyer for an oil change and the flyer says right on it that if you live within 10 miles, they will pick up and deliver your car to you. I live 3 miles from Bill Estes. I called Bill Estes More

by sgrant00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Beeler
Nov 29, 2023 -

sgrant00 responded

They send out a flyer for an oil change and the flyer says right on it that if you live within 10 miles, they will pick up and deliver your car to you. I live 3 miles from Bill Estes. I called Bill Estes and they said they don’t honor that. The flyer also says that you can get a oil change for $59 that also wasn’t true.

Dec 02, 2023 -

Bill Estes Chevrolet responded

Thank you for your review. We apologize for the confusion and inconvenience you've experienced regarding our oil change offer. It's disheartening to hear that the information provided in our flyer did not align with the service you received. We take your feedback seriously, and we are committed to addressing these discrepancies. We would like to speak with you further about this and hopefully answer any questions you may have. Please contact me at your convenience. Zac Pelz, General Manager, 317-871-8627

November 26, 2023

Good comments 1-quick service 2–good communications 3- Work done properly Negative comments 1-part cost high $600 dollars for fuel lines that I could buy online for $225. Labor rate pretty high, bu More

by Speedwagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Nov 29, 2023 -

Bill Estes Chevrolet responded

Thank you for taking the time to provide detailed feedback about your recent service experience. We appreciate your positive comments on our quick service and good communication. Your insights are invaluable, and we are committed to addressing the areas where we can improve. Regarding the cost of parts, we understand your concern, and we strive to offer competitive pricing. We apologize if you found the atmosphere not as friendly as expected. We take your feedback seriously, and we will work on creating a more welcoming environment for our customers. We would like to speak with you further, if you would please reach out. Zac Pelz, General Manager, 317-871-8627

November 18, 2023

Having recently relocated to the area from the Ozarks, we were referred to Bill Estes Chevrolet for our vehicle’s needs, and we were delighted with both the service and our service advisor, Allen Pittman, wh More

by CH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Pittman, Service Advisor
November 17, 2023

I am a returning customer because my experience was so favorable then.Barry was very helpful in getting the trade-in fixed quickly. Eric and Pascal were great when I purchased this car. More

by mmacdonald64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pascal Decaudin, Bill Leonard, Eric Beeler
November 17, 2023

A great place to buy and service your vehicle. I'm always pleased with my experience. More

by gcmerriman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
November 13, 2023

This dealership is excellent, Kyle Crockett is a great salesman, the whole company is great.. I will tell my family and friends about Bill Estes More

by cynthia2815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Crockett
November 10, 2023

Communication was scarce, I would appreciate the opportunity to further explain, please call me whenever. More

by Micca
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Nov 14, 2023 -

Bill Estes Chevrolet responded

Micca, We thank you for leaving your review. I regret to hear that communication was scarce and that we did not provide you with the service you expect. We would like to speak with you further and will be contacting you, but if you haven’t yet heard from us, please contact me. Zac Pelz, General Manager, 317-871-8627

November 09, 2023

We've used this dealership to purchase cars and for service. Overall it's been a positive experience or when problems encountered they've worked to set it right. More

by jlaburda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruner
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