Had my car towed to dealership. They called me with a repair estimate. I told them that I didn't want my car fixed. I thought about and changed my mind. When I called back I was told my car wasn't there and never was. I must be mistaken, they always do a work order. There was no work order for my car. I insisted that my car was towed to Bill Fox to be repaired. Service said they would check my VIN number on the cars on the lot. They found my car, NO WORK ORDER. I never even received an apology. I did have my car repaired. Very disappointed. This is not how customers should be treated.