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Bill Fox Chevrolet
Rochester Hills, MI
618 Reviews
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Showing 618 reviews
June 04, 2018
Oil Change Every time I take my vehicle in for service the rep always explains what, if anything, is wrong and goes over the repair options. I took my vehicle in Every time I take my vehicle in for service the rep always explains what, if anything, is wrong and goes over the repair options. I took my vehicle in for an oil change and brake service, but my rep called me and let me know that I could wait a little while longer before getting service on them. Thanks for being honest! More
by MalibuDan
Employees Worked With
Brad Bednarski
Helpful June 03, 2018
2018 Trax-Lemon Law Vehicle & Equinox Replacement Due to receiving a lemon vehicle (2018 Trax); I felt that the dealership (Bill Fox Chevrolet) did not go above & beyond to regain my trust & business. Due to receiving a lemon vehicle (2018 Trax); I felt that the dealership (Bill Fox Chevrolet) did not go above & beyond to regain my trust & business. I also felt that the dealership could have given me better pricing & "thrown in" a few extra "perks" at no cost due to my inconvenience of getting a lemon vehicle. I had to turn-in my first loaner due to the car being sold. That was an inconvenience since the dealership is an 1 hr away from my employment. I drove 2 loaner through the course of the buy-out/re purchase transaction. When the car was in the body shop; I did receive weekly/bi-weekly status reports from Jayson on the progress of my Trax. Jayson was friendly & good to work with. My salesperson (Nick) didn't seem to go above & beyond on the sales transaction. I met with him in April to select another vehicle (replacement). He priced it out; not a great price. I asked to "throw-in" a waiver when returning the lease (not to owe any $$) & an extra oil change for free (thinking about leasing 3 yr). He didn't seem to want to do that; it turned out that we wound-up tagging a 2018 Equinox since they were low on inventory & my paperwork (lease buy-out/re-purchase lease) wasn't completed. At the end of May; Nick called me to let me know the "paperwork" was completed & my Equinox was in. Again, I felt Nick didn't want to work with me; he gave me the "new" price; which was more than what was quoted in April. He mentioned that was a good price. I didn't have my quote on me when he called; that evening I looked at my quote, and realized it was more money. I called him back the next day, and told him I wasn't satisfied with the price & it was more money than last month. He mentioned something about the residue is less money & the interest rate being more now. Basically, since the "paperwork" took 3 weeks - I'm having to pay more ...due to the residue & interest rate. I told him..."it's not my fault the paperwork took 3 weeks & I'm being penalized for it. It's not fair; then he mentioned how GM was doing a good job about returning the Trax & putting me in another vehicle. I told him..."GM is just doing what they need to do legally. The Trax fell under the Lemon Law; I could have gotten an attorney". Nick mentioned that GM knew that & that's why the y proceeded with the lease buy-out & new lease purchase. So, he talked to his manager & called me back with a new price; which turned out to being $1.51 less a month. As it turns out; the Equinox that I got quoted in April had an MSRP value of $30,210.00; the Equinox I received - it's MSRP is $29,820. Therefore, the price should have been less than what I was quoted in April. I asked Nick to throw-in the waiver on the return; he mention that GM Financial lease customers receive up $500.00 for excess wear. So, I other words, he didn't give it to me. He didn't want to "give" me anything "extra". I don't know if my sales counted as a "sale" for him; therefore, I felt he didn't work to give me the "BEST" price/deal. He also, asked if I had my certificate from my insurance company. I told him that they faxed it over the other day. I did print it out & handed it him. I felt he wasn't prepared. Bottom-line, I felt it was just another transaction & Nick really didn't want to work with me. He should have gotten a GOOD price & some free perks thrown-in right from the beginning; instead of me having to "fight" to get the better price (I didn't receive any extra perks). One other note, toward the end of the transaction, not 1 but 2 times Nick called me by the wrong name (Mary). Shows you how interested he was in "ME" & wanting to establish a good customer relationship. I have many family & friends who were interested finding out how this whole transaction was handled by GM & the dealership. Sad to say, but I feel GM & the dealership come up short. One of my good friend is an GM Executive & has bought 2 vehicles from Bill Fox. I will be telling him that I wasn't satisfied with the "end". One last thing...I don't appreciate being instructed (told) how I should complete/rate the survey that I will receiving, ESPECIALLY if it wasn't satisfactory. Also, it's disappointing to find-out that the trial period for GM Onstar is only 1 month now. I hope when I turn in my 2018 Equinox, there will be NO out-of-pocket costs; and I'll see how I'll be treated. My sales transaction for the 2018 Trax with Dan Carter was a better experience. So, I'm on the fence as to my "total" experience with Bill Fox. More
by suzsto
Employees Worked With
Nick Serra, Jayson Mcguire, Grant Grider, Ron Griffin, Daniel Carter
May 31, 2018
Friendly and fast service! Friendly service and was completed as promised by Danna. A very clean, Nice and comfortable waiting area. Thank you I will be back for my next service Friendly service and was completed as promised by Danna. A very clean, Nice and comfortable waiting area. Thank you I will be back for my next service need. More
by Rob
Employees Worked With
Danna Unrue
May 24, 2018
New lease Went to several dealerships and purchased for Darrin. Great guy and great customer service. I would refer anyone looking for a new vehicle to go and Went to several dealerships and purchased for Darrin. Great guy and great customer service. I would refer anyone looking for a new vehicle to go and see Darrin. More
by Jay
Employees Worked With
Dawn Simon, Darrin Harrison
May 18, 2018
Thank you Joe Becarri for my 3rd Equinox Great job Joe, Thank you for our third Equinox and perhaps our 12th car lease from Joe . Joe always does a great job getting us in and out. Great job Joe, Thank you for our third Equinox and perhaps our 12th car lease from Joe . Joe always does a great job getting us in and out. More
by ,,,,,,,,,,,,
Employees Worked With
Joe Beccari
May 17, 2018
2006 Chevy Silverado Your service dept treated me with total respect and worked diligently to find a solution to my problem; although my initial problem could not be dupli Your service dept treated me with total respect and worked diligently to find a solution to my problem; although my initial problem could not be duplicated there were a couple other serious issues that were resolved and fixed and I was offered a loaner vehicle while the repairs were made so I didn’t have to be without a vehicle for long. I appreciate the high quality of service I received at bill fox and would most definitely recommend your dealer to family and friends! More
by Bill fox chevy
Employees Worked With
Brad Bednarski
May 15, 2018
Great Dealership Went out of way to make sure I was taken care of!!!!! Was very pleased with Beti and Brad. And anyone in the past that took care of me Went out of way to make sure I was taken care of!!!!! Was very pleased with Beti and Brad. And anyone in the past that took care of me More
by Linda926
Employees Worked With
Beti Markovski, Brad Bednarski
May 15, 2018
Quick friendly service I needed a new tire (due to our wonderful Michigan roads).!! Lol So I called Fox for cost and if they had itire in stock. Brad took my call and sai I needed a new tire (due to our wonderful Michigan roads).!! Lol So I called Fox for cost and if they had itire in stock. Brad took my call and said he could have the tire by 1:00 that afternoon and he could have it done that day. Brad called me at 1:05 and said to come down anytime. It took 40 min from when I stepped out of car until I was back on the road. Very quick. Also Fox tire prices are competitive, I checked 3 other places and they all were higher priced. They also price match if you do find a cheaper price. I leased my vehicle from this dealership and have also been here for oil changes. Was able to get in and out quickly for that to. So far I have no complaints about Fox Chevy. More
by Mickel
Employees Worked With
Brad Bednarski, Daniel Carter
May 15, 2018
Great same day service One of my tires on my 2018 Trax sustained tire damage, I called Jayson McGuire (Assistant Service Manager) at 11;00AM that same day.He was able to get One of my tires on my 2018 Trax sustained tire damage, I called Jayson McGuire (Assistant Service Manager) at 11;00AM that same day.He was able to get the tire I needed delivered to the dealership that day and had the new tire on my vehicle by 3:00PM that day and I was on my way. Fox Chevrolet and Jayson McGuire outstanding service! More
by Allan W
Employees Worked With
Jayson Mcguire
May 11, 2018
Oil change Approached right away and friendly. Explained what service will be done and called next day letting me know what was being done and when vehicle will Approached right away and friendly. Explained what service will be done and called next day letting me know what was being done and when vehicle will be available for pick up. More
by Jacobson16
Employees Worked With
Danna Unrue
