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Bill Jacobs BMW
Naperville, IL
3,497 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,497 reviews
February 01, 2026
What a fantastic establishment. This is by far the best dealership that my family has been too. I’ve owned many other luxury vehicles before, and by far this is the best one. Alex i This is by far the best dealership that my family has been too. I’ve owned many other luxury vehicles before, and by far this is the best one. Alex in the service department was amazing and really took care of us. More
by Franklin
Employees Worked With
Alex Flinn
January 30, 2026
The dealership provided a professional and efficient experience from start to finish. Communication was clear, the staff was courteous, and the entire process was smooth and well-organized. I truly appr experience from start to finish. Communication was clear, the staff was courteous, and the entire process was smooth and well-organized. I truly appreciated the transparency and would confidently recommend this dealership to others More
by maxflores17
Employees Worked With
January 30, 2026
Highly recommended dealership. They are always so nice there and Alex Flinn is exceptional in service. I plan on purchasing another BMW from this dealer in the near future. They are always so nice there and Alex Flinn is exceptional in service. I plan on purchasing another BMW from this dealer in the near future. More
by Vincent
Employees Worked With
Alex Flinn
January 29, 2026
You can really feel that as a customer you are well taken care of. The whole service staff including Alex do a wonderful job. This is a dealership that I enjoy getting my vehicle serviced at. care of. The whole service staff including Alex do a wonderful job. This is a dealership that I enjoy getting my vehicle serviced at. More
by Fernando
Employees Worked With
Alex Flinn
January 28, 2026
This was by far the best service experience my family has ever had. Alex Flinn made the entire experience very comfortable and answered all of our questions. Owning a luxury car has its perks. ever had. Alex Flinn made the entire experience very comfortable and answered all of our questions. Owning a luxury car has its perks. More
by Julie
Employees Worked With
Alex Flinn
January 28, 2026
Alex Flinn was really nice and sat down with me to show me my Apple CarPlay. I didn’t buy the vehicle from this dealership, but the service is exceptional. me my Apple CarPlay. I didn’t buy the vehicle from this dealership, but the service is exceptional. More
by Susan
Employees Worked With
Alex Flinn
January 27, 2026
This was my second service visit with Alex Flinn. He really made an effort to make sure I had great customer service. I am so happy that I made a change over to BMW. He really made an effort to make sure I had great customer service. I am so happy that I made a change over to BMW. More
by Chuck
Employees Worked With
Alex Flinn
